RPA Hub Workspace
Summarize
Summary of RPA Hub Workspace
ServiceNow® RPA Hub Workspace is a web-based platform designed to help you orchestrate and manage ServiceNow robots that execute ongoing business processes. It supports both attended and unattended robots, enabling you to create, monitor, manage, and deploy a digital workforce efficiently within your environment.
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You can access the RPA Hub Workspace landing page either by navigating through the application menus or directly via the Workspaces menu. This landing page acts as your central hub for managing the digital workforce with comprehensive reports and dashboards.
Key Features
- Bot Process Summary: Visualize incident records involving bot processes through vertical bar charts, and review robot states with donut reports in the Insights section.
- Robot Utilization: Analyze the highest and lowest usage of unattended and attended robots over a selected period via chart legends.
- Process Jobs Summary: Track process job statuses in the last 24 hours with donut reports and observe trends over time with spline reports. You can also view currently running process jobs.
- Queues Summary: Monitor queues with the most pending work items, their status, and average handling time through vertical bar reports and detailed lists.
- Top Business Applications: Identify the top 5 business applications engaged by RPA bot processes in the last week using vertical bar reports.
- License Utilization: Review unattended and attended robot license usage with semi-donut reports to ensure optimal license management.
- Configuration and Creation: Easily configure bot process records and create new robots or packages directly from the landing page or lists view.
- Custom Lists: Create personalized filtered lists (My Lists) to monitor specific aspects of your digital workforce, visible only to you.
- Help Center: Access contextual help content relevant to your current UI page through a sidebar, enhancing user support within the workspace.
- Dark Theme: Reduce eye strain by switching to a dark mode available on key pages such as the RPA Hub landing page and Robot Calendar.
Practical Benefits for ServiceNow Customers
This workspace empowers you to effectively oversee your digital workforce, improving visibility into robot performance, process job statuses, and application usage. It supports proactive management of licenses and queue workloads, enhancing operational efficiency. The configuration options and customizable lists enable tailored monitoring and management aligned with your organizational needs. Additionally, integrated help resources and UI themes improve the user experience, promoting better adoption and ease of use.
Learn about the digital workforce that you can manage all from the RPA Hub Workspace.
RPA Hub Workspace overview
ServiceNow® RPA Hub Workspace is a web-based platform that helps you orchestrate ServiceNow robots to execute ongoing business processes. Use attended and unattended robots in your environment to create, monitor, manage, and deploy a digital workforce.
- By navigating to and then selecting the home icon (
). - By navigating to .
- Bot process summary
- Vertical bar charts of the incident records that involve bot processes or a robot. In the Insights section, view a donut report of robots states. You can also see an overview of the change records associated with the
robots, bot processes, and business applications that are related to the bot processes
- Robot utilization section
- Chart legends of the highest and lowest utilized unattended and attended robots, over a period.
- Process jobs summary
- Donut report of the process jobs by status in the last 24 hours. For example, abandoned, canceled, failed, running, skipped, and success.
- List of the current running process jobs.
- Queues summary
- Vertical bar report of queues with most work items pending, work items status, and Average Handling Time (AHT).
- List of the queues with the work item status.
- Top 5 business applications in the last 7 days
- Vertical bar reports of the top 5 business applications used by the Robotic Process Automation (RPA) bot processes in the last 7 days.
- License utilization
- Semi-donut reports of the license utilization of unattended and attended robots.
You can configure a bot process record and create a robot by selecting the plus icon
(
). For more information, see Configuring a bot process record in RPA Hub and Creating an attended or an unattended robot in RPA Hub.
Lists view
From the list icon (
), you can configure a bot process record and create a package, shared parameter,
queue, and robot. You can also view the installed RPA plugins, alerts, and process jobs.
You can create your own filtered lists to monitor your digital workforce by configuring My Lists. These lists are only visible to you. For more information, see Create My Lists in workspace.
Help center
Help Center provides users with the information they need, and tells users what they can accomplish while they're using a configurable workspace. Help Center content appears in the right sidebar when the user clicks the help icon. If Help Center content exists for the current UI page, then the help icon has an indicator (
). Multiple help topics for the same page are available in Help Center.
Dark theme
Help alleviate eye strain by switching to a dark theme or mode available in the RPA Hub Workspace for RPA Hub landing page, Robot Calendar, Overview page, and RPA Hub system properties. For more information about the dark theme, see Exploring themes in Next Experience.