--- sourceDocument: Zurich Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/intelligent-experiences Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Configuring integrations # Configuring integrations {#ariaid-title1} Release version: Zurich Updated June 29, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Configuring integrations Configuring integrations in AI Control Tower enables ServiceNow customers to connect external AI platforms, cloud hyperscalers, and SaaS applications. This connection allows discovery and inventory of AI assets, collection of trace data for monitoring AI quality and safety, and synchronization of governance across multiple ServiceNow instances. These integrations ensure consistent governance, observability, and control of AI assets within your enterprise environment. Show full answer Show less ## Key Features * **Connectors:** Automatically discover AI assets from external platforms and import them as unmanaged assets into AI Control Tower. Customers can review and move assets to a managed state to maintain control and governance over their AI inventory. * **Trace Connections:** Collect observability data from supported AI platforms at configurable intervals. Trace data populates monitoring dashboards and feeds into ServiceNow's observability service, enabling quality, evaluation, and security metrics. For unsupported platforms, trace data can be sent via API. * **Multi-instance Management:** Allows a production (manager) instance to oversee multiple sub-production (managed) instances, synchronizing AI asset data, governance rules, and configuration preferences across instances. Asset lifecycle states reflect production status, not local sub-prod environments, ensuring governance consistency. Note that multi-instance is not supported on Government Community Cloud or on-premises instances. * **Control Enforcement Points:** Enable monitoring and enforcement of guardrails on AI assets using connectors to identity providers (such as Okta), cloud hyperscalers (AWS Bedrock, Azure AI Foundry, GCP Vertex AI), and ServiceNow agents. This includes AI agent containment via kill switch protocols. * **Security Connections:** Connect AI Control Tower to AI agent platforms and identity providers to enforce policies and containment controls across hosted environments. ## Practical Considerations for ServiceNow Customers * Ensure all instances involved in multi-instance management run the same minimum AI Control Tower core version (6.2.4) to avoid compatibility issues. * Activate the `com.glide.mif.mtls` plugin before configuring multi-instance management; contact Customer Service and Support if activation assistance is needed. * Use the guided setup wizards for connectors, which include provider-specific prerequisites to streamline integration configuration. * Understand that asset states reflect production lifecycle status to maintain accurate governance across development and production environments. * Leverage trace connections as the preferred method for collecting observability data to benefit from integrated monitoring and security metrics. By configuring these integrations, ServiceNow customers can efficiently manage AI asset discovery, monitoring, and governance across complex environments, ensuring AI operations align with enterprise policies and security standards. Connect AI Control Tower to external AI platforms so you can discover AI assets, collect trace data for monitoring, and synchronize governance across multiple ServiceNow instances. ## Connectors {#aict-configuring-integrations__connectors} Connectors let you discover AI assets from external cloud hyperscalers and SaaS applications and bring them into your AI asset inventory. When you establish a connector, AI Control Tower periodically scans the connected platform, discovers AI assets, and adds them to your inventory as unmanaged assets. You can then review the discovered assets and move them to a managed state. For more information, see [Configuring connectors](https://www.servicenow.com/docs/MSJqj8h6advgiZbW0sPaOw "Discover AI assets running on external platforms and hyperscaler environments to populate your AI asset inventory, apply consistent governance, and report on usage in AI Control Tower."). ## Traces {#aict-configuring-integrations__traces} Trace connections collect observability data from external AI systems and route it into AI Control Tower for quality and safety monitoring. When you establish a trace connection to a supported platform, AI Control Tower collects trace data at a configurable frequency and makes it available on the Monitor tab of AI asset records and in the Monitoring overview. The information collected from traces is entered into the inventory for discovery. It is also sent to the observability service within ServiceNow, which generates evaluation metrics and security metrics. Trace connections are the recommended route for collecting observability data from supported platforms. For external AI systems hosted on unsupported platforms or third-party agents, you can send trace data to AI Control Tower using the API instead. For a comparison of both methods and the list of supported platforms, see [Configuring trace connections](https://www.servicenow.com/docs/9hH7x~azId05xrHgoWAemQ "Collect trace data from AI agents running on supported cloud platforms and monitoring services to generate evaluation metrics, populate AI inventory, and support security monitoring in AI Control Tower."). ## Multi-instance {#aict-configuring-integrations__multi-instance} Multi-instance setup lets a production (manager) instance control, manage, and communicate with multiple sub-prod (managed) instances for AI Control Tower. When multi-instance management is configured, the production instance synchronizes AI asset data, governance rules, and configuration preferences across connected sub-prod instances so that governance stays consistent across your ServiceNow environment. Note: Verify that both the prod and sub-prod instances are running the same AI Control Tower core version (6.2.4), which is the minimum supported version. If there's any upgrade to version 6.2.4 in a sub-prod, then it's advisable to upgrade the prod instance to 6.2.4 to confirm Multi-instance functions correctly. Multi-instance setup synchronizes the following: * AI inventory information, including AI systems, AI models, prompts, data sets, and AI agents across connected instances Note: State of the assets while configuring Multi-instance management. The AI inventory in production reflects the true state of your assets like models, datasets, or skills from a production standpoint. Even if a model or dataset is active in a sub prod (lower) environment, it's still considered as under development from a prod perspective, since it's being tested and not yet live. For this reason, you don't synchronize asset states across environments. An asset's state changes to deployed only when the asset and its related records are activated in the production system. In summary, the state represents the overall lifecycle of the asset, not its local status in a specific environment. * Data sharing preferences from the production instance to all sub-prod instances, when enabled * Data overflow processing and bursting preferences from the production instance to all sub-prod instances, when enabled Asset states aren't synchronized across environments. An asset that is active in a sub-prod environment is still considered under development from the production perspective. An asset's state changes to deployed only when the asset and its related records are activated in the production system. When multi-instance management is configured, all synchronizable preferences on sub-prod instances is set to read-only. Note: Multi-instance management is not supported on Government Community Cloud (GCC) or on-premises instances. The `com.glide.mif.mtls` plugin must be active before you configure multi-instance management. If the plugin is not active, submit a support request with Customer Service and Support for MIF features. ## Control enforcement points {#aict-configuring-integrations__security} Connectors in the Control enforcement points tab let you monitor and enforce guardrails for AI assets from external identity providers, cloud hyperscalers, and SaaS applications. When you establish a connector, you can then contain AI agents with kill switch protocol. Supported connectors include: * AWS Bedrock * AWS Bedrock Agent Core * Azure AI Foundry * GCP Vertex AI * ServiceNow Agents {#aict-configuring-integrations__ul_yny_11j_zjc}The supported identity provider is Okta. To set up a new connector, select an identity provider or platform from the Available connectors view and follow the guided setup wizard. Each connector has provider-specific prerequisites, which are linked from the first step of the wizard. For more information, see [Configure AI agent containment using kill switch protocol manually](https://www.servicenow.com/docs/ix3vErdvrNDms2LPgUTacw "Connect identity providers and hyperscalers to ServiceNow to let you contain and enforce guardrails for AI assets at runtime using kill switch protocol."). * **[Configuring connectors](https://www.servicenow.com/docs/MSJqj8h6advgiZbW0sPaOw)** Discover AI assets running on external platforms and hyperscaler environments to populate your AI asset inventory, apply consistent governance, and report on usage in AI Control Tower. * **[Configuring trace connections](https://www.servicenow.com/docs/9hH7x~azId05xrHgoWAemQ)** Collect trace data from AI agents running on supported cloud platforms and monitoring services to generate evaluation metrics, populate AI inventory, and support security monitoring in AI Control Tower. * **[Multi-instance](https://www.servicenow.com/docs/Uz5d3VCEIkMTYqXsSZ~9fA)** The Multi-instance Framework enables a prod (manager) instance to manage multiple sub-prod (managed) instances and facilitate communication for AI Control Tower. * **[Configuring security connections](https://www.servicenow.com/docs/KZrepmIYxCEZrqqe4MsdBg)** Connect AI Control Tower to the platforms where your AI agents run and to your identity provider so that policies and AI agent containment using kill switch protocol can act on agents wherever they're hosted.