---
sourceDocument: Zurich Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/intelligent-experiences

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Knowledge Graph

# Knowledge Graph {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Knowledge Graph application, uses the structured and unstructured data from ServiceNow records, knowledge bases, and external sources to enhance the performance of ServiceNow Otto for Virtual Agent, AI agents, and generative AI skills.

Learn more about Knowledge Graph and how it can help fit your specific business needs.

## Get started {#knowledge-graph-landing__cf-app-landing-get-started}

|-|-|-|
| [ExploreExplore Knowledge Graph](https://www.servicenow.com/docs/ADBXI0oa_suBlOXW7fzomg "Knowledge Graph provides a connected representation of data that maps entities and their relationships, adding context and meaning to information to enable intelligent search, insights, and AI-driven experiences.") | [ConfigureConfigure Knowledge Graph](https://www.servicenow.com/docs/l9psuIXbdcC9JH3ZOZpveA "Plan and configure Knowledge Graph implementation.") | [Use Knowledge GraphCreate and edit Knowledge Graph schema](https://www.servicenow.com/docs/ZQunhZfDT3OVdkaq3aQ15A "Use Knowledge Graph Designer to create customized Knowledge Graph schemas that consist of nodes and edges.") |
| [Using Enterprise GraphLearn about the Enterprise Graph schema.](https://www.servicenow.com/docs/8ly3bXRP2jxVF9b2ibN_pw "Use Enterprise Graph for accurate natural language query responses, across the entire database.") | [Natural Language queries in Knowledge GraphView example use cases of natural language queries in Knowledge graph.](https://www.servicenow.com/docs/TT5cx8jDTpzMEN7cXi6KUg "View example use cases of some natural language queries used in Knowledge Graph and Enterprise Graph.") | [Graph Query BuilderBuild and run queries on Knowledge Graph.](https://www.servicenow.com/docs/UkGVBHBTlfKiGI0NSr1JXg "Knowledge Graph uses the following terminologies.") |
| [ReferenceAdditional information to configure Knowledge Graph](https://www.servicenow.com/docs/UkGVBHBTlfKiGI0NSr1JXg "Knowledge Graph uses the following terminologies.") |   |   |
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{#knowledge-graph-landing__table_ktz_stq_fcc}