--- sourceDocument: Zurich Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/intelligent-experiences Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Agent Studio # AI Agent Studio {#ariaid-title1} Release version: Zurich Updated July 31, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Agent Studio AI Agent Studio in ServiceNow enables the creation and management of AI agents---intelligent entities powered by large language models (LLMs) that perform tasks ranging from automated responses to complex problem solving. These AI agents help reduce the workload on live agents and improve productivity by automating routine and advanced functions tailored to your business needs. Show full answer Show less ## Key Features * **AI Agent Creation:** Build custom AI agents using advanced multi-agent reasoning frameworks to suit specific workflows. * **Agentic Workflows:** Design workflows with planned instructions and triggers to automate processes seamlessly. * **Configuration and Management:** Configure the AI agent experience within AI Agent Studio and access all agents available in your instance. * **Role and Property References:** Understand user roles, tables, and properties relevant to AI agents for effective governance and customization. ## Availability and Restrictions Not all AI model providers or features are available in every region or deployment environment. Restrictions apply for in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted customers, and regulated markets. ServiceNow regularly updates availability, so customers should monitor release notes and knowledge base articles for the latest information. ## Important Considerations * **AI Limitations:** AI outputs may not always be accurate or appropriate. Customers must test, evaluate, and apply human oversight, especially in critical domains like healthcare, finance, legal, and security. * **Data Processing:** Data from customer instances may be transferred to centralized ServiceNow environments or third-party cloud providers such as Microsoft Azure, following ServiceNow's internal policies and compliance standards. * **Data Collection and Privacy:** ServiceNow collects inputs, outputs, and edits to improve AI products, with customers having the option to opt out of future data collection as described in the AI Opt-Out documentation. * **Compliance:** Use of AI agents must comply with ServiceNow's AI Acceptable Use Policy. The ServiceNow® AI agents are entities that mimic human-like intelligence by using large language models (LLMs). AI agents can perform tasks that range from simple automated responses to complex problem solving. By using AI agents, you can reduce the workloads of your live agents and help increase their productivity. Learn more about the concepts behind AI agents and how they can help fit your specific business needs. ## Get started {#na-ai-agents__cf-app-landing-get-started} Select a tile to get started with AI agents. |-|-|-| | [ExploreLearn more about AI agents](https://www.servicenow.com/docs/7KHOmn4s4FQNzP7OGJOdjw "Learn how AI agents enhance live agent productivity by mimicking human-like intelligence to manage tasks ranging from automated responses to complex problem solving.") | [ConfigureConfigure the agentic AI experience in AI Agent Studio](https://www.servicenow.com/docs/3kkM3B11lWjy1ni0lt0LAA "Configure agentic AI in AI Agent Studio to execute agentic workflows with AI agents and mapped tools.") | [Create an AI agentCreate your own custom AI agents with advanced multi-agent reasoning frameworks](https://www.servicenow.com/docs/xqCwuTfKJR788l~2LxWosA "Create an AI agent in AI Agent Studio to solve problems for your users and coordinate with other AI agents while executing the agentic workflows.") | | [Create an agentic workflowCreate your agentic workflows with planned instructions and triggers](https://www.servicenow.com/docs/KERnILnT9UhCfhg_3K6QBw "Create an agentic workflow in AI Agent Studio so that AI agents can coordinate to solve complex problems.") | [ReferenceLearn more about the user roles, tables, and properties for AI agents](https://www.servicenow.com/docs/yJJPQZeJOJ4PnuVskUDsPw "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents.") | | [ ] {#na-ai-agents__table_aj4_wxf_ldc} There might be AI agents installed on your instance that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://www.servicenow.com/docs/P0HNFThh3mVQkIGRh3~8GA "Find available AI agents in AI Agent Studio to explore your options when creating agentic workflows."). Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#na-ai-agents__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#na-ai-agents__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#na-ai-agents__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#na-ai-agents__ul_j3b_4vd_wcc} ## AI limitations {#na-ai-agents__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#na-ai-agents__p_kv2_nfg_h1c} ## Data processing {#na-ai-agents__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#na-ai-agents__p_lv2_nfg_h1c} ## Data collection {#na-ai-agents__id_qcq_4gn_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/AzXmCtKZv67HkI5yL8rSKA "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#na-ai-agents__p_jv2_nfg_h1c} For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/gxMmkK4X99yOR3Kg97CI~g "ServiceNow Otto uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences.").