--- sourceDocument: Zurich Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/intelligent-experiences Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Configure AI settings # Configure AI settings in AI Admin Center {#ariaid-title1} * Release version: Zurich * * Updated July 30, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Use AI Admin Hub configuration features on the AI Admin Hub page in the AI Admin Center workspace. ## Before you begin Role required: sn_na_center.nac_admin ## About this task Follow these steps to configure AI settings. AI Admin Hub features from the Experiences and Settings sections are accessible on the AI Admin Hub page. The features are regrouped in AI Admin Center based on the type of action to perform. ## Procedure 1. Navigate to AllAI Admin Center or WorkspacesAI Admin Center. {#now-assist-center-configure-admin-settings__ai-admin-center-reuse-ph-app-task-navigation} 2. Select Admin (![Admin icon.]() ) in the side navigation bar. The AI Admin Hub page opens. 3. Select one of the options to on the AI Admin Hub page. The selection opens in a new tab in the AI Admin Center workspace. The following table lists the options on the AI Admin Hub page.{#now-assist-center-configure-admin-settings__table_m2x_x3b_1jc__entry__2} | Option | Description | |-|-| | Account | Opens the Account page from AI Admin Hub. Review your ServiceNow Otto license details to make sure that you're up to date on what's available to you. For more information, see [Review Now Assist account](https://www.servicenow.com/docs/ew_agIjfuHK0ohvZTVrgBA "Review your Now Assist license details on the Account page of the AI Admin Hub console to make sure that you're up to date on what's available to you."). | | Multilingual Service | Opens the Multilingual Service page from AI Admin Hub. Turn on multilingual service for user-entered text with native translation or Dynamic Translation in AI applications. For more information, see [Configure multilingual service for Now Assist applications](https://www.servicenow.com/docs/1vyaGjW6IGtvtfBzQd3g2w "Turn on multilingual service for user-entered text with native translation or Dynamic Translation in Now Assist applications."). | | AI Plugins | Opens the Plugins page from AI Admin Hub. Install AI plugins to enable generative AI on your instance. For more information, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/DhEenY8eHewLiNYnGVEssA "Install plugins for ServiceNow Otto, to enable generative AI on your instance."). | | Prompt Injection | Opens the Prompt Injection page from AI Admin Hub. Activate or deactivate prompt injection attack detection to protect all generative AI applications and AI-generated text and conversations on your instance from malicious inputs and unintended model behaviors. For more information, see [Configure prompt injection attack protection](https://www.servicenow.com/docs/046AtBphjJBlhYtiqUBtdw "Activate or deactivate prompt injection attack detection settings to protect all generative AI interactions on your instance from malicious inputs and unintended model behaviors."). | | Offensiveness | Opens the Offensiveness page from AI Admin Hub. Activate offensiveness detection to log or block offensive content generated by AI skills and workflows. For more information, see [Activate offensiveness protection for generative AI](https://www.servicenow.com/docs/6BUu2YH00CXrked4YnX~PQ "Activate offensiveness detection to log or block offensive content generated by Now Assist skills and workflows."). | | Sensitive Filters | Opens the Filters page from AI Admin Hub. Set up filters in AI Guardian to redirect Virtual Agent users to a live agent or HR case when a sensitive subject is detected in a conversation. For more information, see [Configure sensitive topic filters](https://www.servicenow.com/docs/Y_sD3wNs1iK8Nhg0irxUmg "Set up filters in AI Guardian to redirect Virtual Agent users to a live agent or HR case when a sensitive subject is detected in a conversation."). | | Model Providers | Opens the Manage model providers page from AI Admin Hub. Edit or customize the model provider for a skill or skill group at the instance level from the list of supported third-party model providers. You can also review the model policy set by your organization and view the change history. For more information, see [Manage model providers](https://www.servicenow.com/docs/U4M_y9VHworfrW20FyTtgg "Edit or customise the model provider for a skill or skill group at the instance level from the list of supported third-party model providers, including the default Now LLM Service. You can also review the model policy set by your organisation, and view the change history here."). | | Model Versions | Opens the Manage model versions page from AI Admin Hub. Manage the version of the model providers across skills and instance levels. You can change and update versions for the base system and custom skills. For more information, see [Manage version](https://www.servicenow.com/docs/naaVDB1FhQ3GgzcgoSjzhg "Manage the version of the model providers across skills and instance levels. You can change and update versions for the out-of-box and custom skills."). | | Manage Integrations | Opens the Manage Integration tab on the Manage model providers page from AI Admin Hub. Choose the preferred integration type for configuring the available model providers. There are two ways to configure a model provider in AI Admin Hub. You can select Original Equipment Manufacturer (OEM) or Bring Your Own Key (BYOK). For more information, see [Manage Integration](https://www.servicenow.com/docs/KXXxADlvH7tF5nf1yCKheg "Choose the preferred integration type for configuring the available model providers. There are two ways to configure a model provider in AI Admin Hub. You can either select Original Equipment Manufacturer (OEM) or Bring Your Own Key (BYOK)."). | | Data Privacy Policies | Opens the Privacy policies page from AI Admin Hub. Configure privacy policies to anonymize data in AI applications. For more information, see [Configure Now Assist privacy policies](https://www.servicenow.com/docs/AtZw2mZl_tNwtysoDe1UMQ "Configure privacy policies to anonymize data in Now Assist."). | | Data Sharing | Opens the Data sharing page from AI Admin Hub. Data sharing improves ServiceNow AI products. You can opt out of data sharing from this page. For more information, see [Opt out of data sharing for Now Assist](https://www.servicenow.com/docs/AzXmCtKZv67HkI5yL8rSKA "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page."). | | Data Processing | Opens the Data overflow processing page from AI Admin Hub. Configure where AI data is processed during periods of high traffic. For more information, see [Configure Now Assist data overflow processing](https://www.servicenow.com/docs/XDNxEFTa2RRkRT1N33m0hw "Configure where Now Assist data is processed during periods of high traffic."). | | ServiceNow Otto Panel | Opens the ServiceNow Otto Panel page from AI Admin Hub. With the ServiceNow Otto panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly. For more information, see [ServiceNow Otto panel](https://www.servicenow.com/docs/zS7eXu3naBqcSRxaf0zR_w "With the ServiceNow Otto panel, you can get assistance from AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly."). | | ServiceNow Otto Context Menu | Opens the ServiceNow Otto Context Menu page from AI Admin Hub. The ServiceNow Otto context menu uses generative AI to help agents summarize, create, and edit written content, thus streamlining their writing tasks. For more information, see [ServiceNow Otto context menu](https://www.servicenow.com/docs/X_bg8~EWU1dDPWZ5xB7kBg "The ServiceNow Otto context menu uses generative AI to help agents summarize, create, and edit written content, thus streamlining their writing tasks."). | [Table 1. AI Admin Hub options] {#now-assist-center-configure-admin-settings__table_m2x_x3b_1jc} {#now-assist-center-configure-admin-settings__steps_v5m_nnb_p3c} *[\>]: and then