--- sourceDocument: Zurich Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/intelligent-experiences Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Admin Center # AI Admin Center (formerly Now Assist Center) {#ariaid-title1} Release version: Zurich Updated July 30, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Admin Center (formerly Now Assist Center) The AI Admin Center is a unified workspace within the ServiceNow AI Platform designed to help customers set up, manage, and optimize AI solutions. It enables ServiceNow customers to increase AI readiness, discover opportunities to automate work, and monitor AI usage and performance efficiently. Show full answer Show less ## Key Features * **AI Readiness Assessment:** Identify improvable areas in your ServiceNow instance for better AI implementation preparedness. * **Setup and Configuration:** Streamline the setup and management of AI solutions directly from the AI Admin Center. * **ServiceNow Otto Integration:** Use a conversational interface to assist with tasks and answer questions. * **AI Agent Advisor:** Discover opportunities to automate workflows using AI agents. * **Monitoring Capabilities:** Track AI readiness, usage, and performance metrics to optimize AI deployments. * **Reference Materials:** Access detailed information on AI Admin Center roles, properties, and limitations for effective governance. ## Important Considerations * Availability of AI models and features varies based on customer location, data center region, and regulatory compliance, including in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected environments, and Regulated Markets. * Customers should regularly check ServiceNow Knowledge Base articles for updates on AI model provider availability and feature access. * AI outputs may not always be accurate or complete; human oversight and rigorous testing are essential, especially in sensitive areas such as healthcare, finance, legal, and security. * Data used by the AI Admin Center may be transferred to centralized ServiceNow environments or third-party cloud providers like Microsoft Azure, following ServiceNow's internal policies and compliance standards. * ServiceNow collects input, output, and edit data from AI usage to improve AI technologies, with customers having the option to opt out of data collection. ## Support and Resources * Access troubleshooting help and resources via the ServiceNow Community and Known Error Portal. * Utilize real-time and self-paced training available at ServiceNow University to enhance AI knowledge and skills. * Contact Customer Service and Support for direct assistance with AI products. Set up, manage, and optimize your AI solutions on the ServiceNow AI Platform from a single workspace. ## Get started {#now-assist-center-landing-page__cf-app-landing-get-started} |-|-|-| | [Explore![]()Learn about AI Admin Center concepts and features.](8DBPP3bztFN5gPvBzCFD5Q "The ServiceNow AI Admin Center application is a single control hub that brings together other AI capabilities and configuration functions, making it fast and effortless for administrators to set up and manage AI solutions from a unified experience.") | [Configure![]()Set up AI Admin Center to get started.](_NyirlrCH9EMtkdvWRIdjg "Install and configure settings for AI Admin Center.") | [ServiceNow OttoUse the conversational interface to perform tasks and answer questions.](https://www.servicenow.com/docs/4rUI76ulhilvDzwQBfW7Gw "Use the ServiceNow Otto panel to perform AI administration and setup tasks through a conversational interface directly in AI Admin Center.") | | [Increase AI readiness![]()Find improvable areas in your instance to prepare for AI implementation.](MMNdjpOXGCxpZ9VJ1~sfgQ "Use AI readiness assessments to help you prepare to launch generative AI and agentic AI for your organization.") | [Set up AI on your instance![]()Set up, manage, and optimize your AI solutions.](tklbIkvXRGIENLEvj1D9vg "Use AI Admin Center to set up AI solutions on your instance.") | [AI Agent Advisor![]()Discover opportunities in your instance to use AI agents to automate work](zzNW62nobEwe48DIgugoxQ "The AI Agent Advisor automatically discovers automation opportunities in your instance based on actual operational data and helps you to deploy AI agents to implement them.") | | [Monitor ![]() Monitor AI readiness, usage, and performance](5XCUWroL7mBwOCkaTWUytA "Monitor AI readiness, usage, and performance using AI Admin Center.") | [Reference![]()Get details about AI Admin Center properties and components, such as roles and limitations.](eg_FZ2bchDtpXHyqleb~zw "The following topics provide additional information about the features and properties installed with AI Admin Center.") | | [ ] {#now-assist-center-landing-page__table_sqc_w3w_bhc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-center-landing-page__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-center-landing-page__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-center-landing-page__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-center-landing-page__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-center-landing-page__cf-app-landing-get-help} * [Additional resources for AI products and solutions](https://www.servicenow.com/docs/hXHCF7k~kzyGJ~~hcehHWA "If you’re looking for AI best practices, troubleshooting, or other implementation guidelines, select a feature or resource type to discover ServiceNow resources on other relevant websites."). * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence/ct-p/ai-intelligence). * Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow). * Search the [Known Error Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) for known error articles. * Contact [Customer Service and Support](https://support.servicenow.com/now?draw=case). {#now-assist-center-landing-page__ul_jkk_gb3_xcc} ## AI limitations {#now-assist-center-landing-page__section_eyl_r5c_mbc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-center-landing-page__p_kv2_nfg_h1c} ## Data processing {#now-assist-center-landing-page__section_fyl_r5c_mbc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-center-landing-page__p_lv2_nfg_h1c} ## Data collection {#now-assist-center-landing-page__section_gyl_r5c_mbc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information extracted from documents. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/AzXmCtKZv67HkI5yL8rSKA "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page."). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/gxMmkK4X99yOR3Kg97CI~g "ServiceNow Otto uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences.").