---
sourceDocument: Zurich Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/intelligent-experiences

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Activate ServiceNow Otto panel enhanced chat

# Activate ServiceNow Otto panel enhanced chat {#ariaid-title1}

Release version: Zurich  
Updated September 26, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the ServiceNow Otto panel enhanced chat to enable your agents to use ServiceNow Otto skills, such as task summarization or navigation, in a side panel on the user interface.

## Before you begin

You must install at least one ServiceNow Otto application before you can turn on the ServiceNow Otto panel.

Role required: sn_nowassist_admin.nsa_admin

## About this task

You must have the now_assist_panel_user role to have access to the ServiceNow Otto panel once you turn it on.

To learn more about the ServiceNow Otto panel, and how it can assist your agents, see [ServiceNow Otto panel](https://www.servicenow.com/docs/zS7eXu3naBqcSRxaf0zR_w "With the ServiceNow Otto panel, you can get assistance from AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.").

## Procedure

1. Navigate to AllConversational InterfacesAssistants.
2. On the Assistants page, select ServiceNow Otto - Platform (default).
3. On the ServiceNow Otto Panel - Platform (default) page, select Display experience.
4. Select the Add agent experiences drop-down menu and then select Unified Navigation app shell.
5. Select the ellipsis to change the chat experience from standard chat to enhanced chat.  
   Important:  
   Switching to enhanced chat is permanent and can't be undone after you have selected Save and then Save and continue.
6. On the Edit chat experience screen, select Enhanced chat.
7. Select Save.
8. If you want to use assistants, you must activate them.  
   See [Configuring assistants overview](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=zurich&pubname=zurich-conversational-interfaces&ft:locale=en-US) for information on activating assistants.
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## What to do next

For help with installation, see [Solving installation and configuration issues with ServiceNow Otto](https://www.servicenow.com/docs/JictxVrXWIiQ1ygNp_ZnYw "Use this checklist to address issues or gaps in your ServiceNow Otto configuration.").

For examples of the ServiceNow Otto panel in action for ServiceNow Otto applications, see the following topics:  
* [Summarize a chat conversation by using ServiceNow Otto for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm-summarize-chat&version=zurich&pubname=zurich-customer-service-management&ft:locale=en-US)
* [Summarize a Sidebar discussion by using ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm-sidebar-discussion&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US)
* [Summarize an issue using ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=summarize-an-issue&version=zurich&pubname=zurich-governance-risk-compliance&ft:locale=en-US)
* [Generate a knowledge article from HR Agent Workspace with ServiceNow Otto for HRSD](https://www.servicenow.com/docs/access?context=gen-kb-now-assisthr&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US)
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