---
sourceDocument: Zurich Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/intelligent-experiences

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Use prompt assistance

# Use prompt assistance {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use prompt assistance to get a jump start with your prompt development by selecting an example from the prompt library or using Now Assist to generate one.

## Before you begin

Role required: sn_skill_builder.admin

## Procedure

1. Navigate to AllAI Skill KitHome.
2. Create a new skill or select the skill that you want to use prompt assistance for.
3. Select the prompt assistance icon.![Prompt assistance icon]()
4. Select the Library tab to search for a prompt from the prompt library.  
5. 
6. Select the AI generated tab to have AI help you create a prompt based on your needs.  
**Related tasks**   

* [Create a skill](https://www.servicenow.com/docs/4S0JKaJKv4irktukqAZVKA "Create a custom skill for Now Assist. Creating a custom skill enables you to have greater flexibility with Now Assist's generative AI capabilities.")
* [Create a prompt](https://www.servicenow.com/docs/wcTNnW66vK0U_0GiJcBFBg "After you create a custom skill, create a prompt. Creating a prompt enables you to choose what skill inputs to use, as well as the type of tool.")
* [Test a prompt](https://www.servicenow.com/docs/cRjJEBq6KvBryGRf0cXkpQ "After you create a prompt for your custom skill, test the prompt template before you finalize it. Testing the prompt verifies that you’re seeing the expected prompt results before it’s activated.")
* [Evaluate a prompt](https://www.servicenow.com/docs/tOKUAPt6YTeHDAdoXYcRPQ "Use the AI Skill Kit evaluation tools to evaluate the effectiveness of your skill prompts.")
* [Finalize and publish a skill](https://www.servicenow.com/docs/6ex5Q_vLv850QaZBgfnzTQ "When you’re satisfied with your prompt, you can publish your custom skill. Publishing the skill enables a Now Assist admin to activate it.")
* [Activate a skill](https://www.servicenow.com/docs/jwB7VM~aQVICK0cjfTNpOw "After you create and publish a custom skill, you must activate it in AI Admin Hub. Activating the skill enables you to trigger the skill within the UI.")
* [Call a custom skill from a script](https://www.servicenow.com/docs/_~6CXeRVF4km_ZNs0wEp5Q "You can use a script to call a custom skill.")

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