---
sourceDocument: Zurich Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/intelligent-experiences

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Extract information from documents

# Extract information from documents {#ariaid-title1}

Release version: Zurich  
Updated November 10, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The extract information from documents skill allows you to use ServiceNow Otto predictions to extract information from document and image files.

ServiceNow Otto uses generative AI capabilities to extract values from the document based on the fields, tables, and questions defined in the skill's use case. The extracted information is turned into structured data
that can be used in the platform.

Agents can use the Document Intelligence workspace to review and confirm the extracted information.  
Figure 1. Extracted information in the Document Intelligence workspace

For more information, see [Review extracted information in the Document Intelligence workspace](https://www.servicenow.com/docs/eTx30SifJBfPgSNfY1VKMw "Use the Document Intelligence workspace to review the information that was extracted from a document or image file by Now Assist in Document Intelligence.").