---
sourceDocument: Zurich Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/intelligent-experiences
Release :
- zurich
ft:locale :
- en-US
ft:publication_title :
- Zurich Enable AI
ft:clusterId :
- platai
bundleId :
- platai
workflow :
- Platform
---
# AI Admin Hub
# AI Admin Hub {#ariaid-title1}
* Release version: Zurich
*
* Updated July 31, 2025
*
*  3 minutes to read
ServiceNow Otto uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences.
See to read about the foundation of generative AI at ServiceNow.
## Get started {#platform-now-assist-landing__section_wdy_2jh_syb}
|-|-|-|
| [ExploreLearn more about ServiceNow Otto on the ServiceNow AI Platform.](https://www.servicenow.com/docs/0uq9cMW1II_vV8KlPI~3gA "Learn how AI Admin Hub brings generative AI capabilities to the ServiceNow AI Platform. With AI Admin Hub, you can improve the productivity and efficiency in your organization, deliver better self-service, recommend actions and provide answers, and empower your users to search more effectively.") | [ConfigureExplore, configure, use, and analyze generative artificial intelligence (AI) features and skills.](https://www.servicenow.com/docs/9sLK7Pe6yq6~Cl25Hf9wTw "The AI Admin Hub console provides quick and effortless access to the important information that you need to set up, configure, and monitor ServiceNow Otto applications and features.") | [AnalyzeAnalyze and monitor ServiceNow Otto performance.](https://www.servicenow.com/docs/grVKs3ilolfN45PGi8UDLA "Use the AI Analytics dashboard to monitor the usage and performance of generative AI features and capabilities.") |
| [Now LLM Service model updatesLearn about the Now LLM Service models.](https://www.servicenow.com/docs/PnSSM2RPuBN1zlOs29sjvw "The Now LLM Service provides access to specialized large language models (LLMs) that are developed by ServiceNow. It also provides access to open-source LLMs that are selected, configured, or enhanced by ServiceNow, from the ServiceNow community and partners. Review these reference materials and model cards for additional information about the Now LLM Service and about the models used.") | [ReferenceLearn about user roles, data usage policy, and domain separation.](https://www.servicenow.com/docs/6ijM2Azyfc5k3umbadaACg "Reference topics include information about user roles, data usage, and domain separation for AI Admin Hub.") | [Generative AI ControllerCustomize your generative AI experience on the ServiceNow AI Platform with the Generative AI Controller.](https://www.servicenow.com/docs/tbCAMbqXdyO6lwE~nUWHJg "Use Generative AI Controller to integrate third-party large language models (LLMs) with your workflows.") |
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Important:
* Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#platform-now-assist-landing__na-in-country-notice}
* Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#platform-now-assist-landing__na-restricted-envs-notice}
* Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#platform-now-assist-landing__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
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## ServiceNow Otto products and skills {#platform-now-assist-landing__section_wk2_brf_s1c}
The AI framework is supported across the ServiceNow AI Platform. To use generative AI skills, AI agents, or agentic workflows, activate a ServiceNow Otto product or purchase the appropriate product license for your needs.
For a complete list of ServiceNow Otto skills and their workflows, see [Generative AI skills](https://www.servicenow.com/docs/M3y_NZhSXV2BWMI7mMV5pA "ServiceNow AI Platform products contain generative AI skills that are tailored to meet the needs of users in different workflows.").
## AI limitations {#platform-now-assist-landing__id_mpg_qgn_xyb}
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#platform-now-assist-landing__p_kv2_nfg_h1c}
## Data processing {#platform-now-assist-landing__id_w3h_qgn_xyb}
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#platform-now-assist-landing__p_lv2_nfg_h1c}
## Data collection {#platform-now-assist-landing__id_qcq_4gn_xyb}
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/AzXmCtKZv67HkI5yL8rSKA "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#platform-now-assist-landing__p_jv2_nfg_h1c}