---
sourceDocument: Zurich Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/intelligent-experiences

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# ServiceNow AI Lens skill

# ServiceNow AI Lens skill {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

This skill provides generative AI capabilities to read, understand, respond, and act on visual data such as hand-written texts, images, and websites and take powerful actions to boost productivity.  
This skill is a Platform skill that is enabled by the admin from the ServiceNow AI Lens skill card and enables users to perform the following actions:

* Create or update ServiceNow records by auto-filling forms using the extracted data.
* Preview the extracted data.
* Provide instructions to extract data in a specific way or to get a specific output.
* Gather insights from multiple images.
{#servicenow-lens-skill__ul_kfx_vhd_w2c}

## Availability {#servicenow-lens-skill__section_jj2_c3m_bdc}

This skill is available in the workflow and product listed below.  
{#servicenow-lens-skill__table_r25_vxczz_dfgf__entry__2}

| Workflow | Product |
|-|-|
| Platform | [ServiceNow AI Lens](https://www.servicenow.com/docs/Fmdif~GIl2Ak9FclW78VGg "With ServiceNow AI Lens, which is a ServiceNow AI application, you can use generative AI to scan, extract, comprehend, and synthesize data to optimize your workflows.") |
[Table 1. AI products and workflows]

{#servicenow-lens-skill__table_r25_vxczz_dfgf}

## Licensing requirements {#servicenow-lens-skill__section_q2w_j25_c2c}

The ServiceNow AI Lens application requires a ServiceNow Pro Plus or Enterprise Plus license.