---
sourceDocument: Zurich Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/intelligent-experiences

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Use

# Using ServiceNow AI Lens {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If you have a lens_user role, and have activated the ServiceNow AI Lens skill, you can use the ServiceNow AI Lens application to capture screens or upload files, extract and comprehend data from the captured screenshots or uploaded files, auto-fill form fields, or preview the extracted data.

## Using ServiceNow AI Lens overview {#servicenow-lens-use__cf-using-parent-workflow}

Use ServiceNow AI Lens to do the following tasks:

* Create or update a record directly from your browser by capturing your screen --- no installation required. For more information, see [Create a record directly from your browser](https://www.servicenow.com/docs/8v7smW~YqLtp29hRerz~NA "Create a record in the ServiceNow instance by auto-filling the form fields with data that ServiceNow AI Lens extracts from screens and files.") or [Update a record directly from your browser](https://www.servicenow.com/docs/0RVBCq9fxKaF5tLcnkmKXw "Update a record in the ServiceNow instance by auto-filling the form fields with data that ServiceNow AI Lens extracts from captured screens, documents, and files that you upload.").
* Create a record in the ServiceNow instance by auto-filling data that is scanned from captured images or extracted from the files that you upload. For more information, see [Create a record in an instance by using ServiceNow AI Lens](https://www.servicenow.com/docs/8v7smW~YqLtp29hRerz~NA "Create a record in the ServiceNow instance by auto-filling the form fields with data that ServiceNow AI Lens extracts from screens and files.").
* Update an existing record in the ServiceNow instance by auto-filling data that is scanned from captured images or extracted from the files that you upload. For more information, see [Update a record in an instance by using ServiceNow AI Lens](https://www.servicenow.com/docs/0RVBCq9fxKaF5tLcnkmKXw "Update a record in the ServiceNow instance by auto-filling the form fields with data that ServiceNow AI Lens extracts from captured screens, documents, and files that you upload.").
* Trigger ServiceNow AI Lens in the context of Lens actions to auto-fill a form on the ServiceNow instance or view preview of extracted data. For more information, see [Trigger ServiceNow AI Lens from the desktop app](https://www.servicenow.com/docs/ZBUCdzxbwf58duerdvFczQ "Trigger ServiceNow AI Lens from the desktop app by using a Lens action to preview the extracted data and initiate post processing or auto-fill a form.").
* Autofill the fields in a catalog item request form in the Service Portal. Launch ServiceNow AI Lens from the catalog item request form, then scan and extract data from artifacts such as Excel files, emails, or images of handwritten notes. For more information, see [Auto-fill catalog item form in the Service Portal](https://www.servicenow.com/docs/xGVifwNDN~eZQPTHdBtXzQ "Use ServiceNow AI Lens to extract data from documents and auto-fill catalog item forms in Service Portal. For example, auto-fill a new vendor onboarding form by extracting key details such as vendor name, address, contact email, and banking information from multiple documents, that includes Excel files, emails, images, and PDF documents.").
* Scan visual data, such as handwritten texts and notes, images, applications, and websites. You can use ServiceNow AI Lens as a standalone application to preview the generated outcome according to the instructions that you provide. For more information, see [Extract and analyze data with ServiceNow AI Lens desktop app](https://www.servicenow.com/docs/HnwlZuV8ZG5LSAsDxndOJA "Extract and analyze data from one or more screenshots that you capture or files that you upload, and then preview the data analysis.").
* Extract and analyze data from the files that you upload, and show the outcome of the analysis as a preview. For more information, see [Extract and analyze data with ServiceNow AI Lens desktop app](https://www.servicenow.com/docs/HnwlZuV8ZG5LSAsDxndOJA "Extract and analyze data from one or more screenshots that you capture or files that you upload, and then preview the data analysis.").
* Trigger ServiceNow AI Lens in the context of Lens actions from a Virtual Agent conversation. For more information, see [Extract and analyze data using ServiceNow AI Lens from Virtual Agent](https://www.servicenow.com/docs/PLPS3gb8y29NWRZdPr5KEA "Extract and analyze data from an image using ServiceNow AI Lens from a Virtual Agent conversation on a mobile device or a portal. ServiceNow AI Lens can scan an image and then gather insights or provide recommendations as per your instructions.").
{#servicenow-lens-use__cf-using-parent-steps-ul}