---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Work with Asset and CI

# Work with Asset and CI {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Asset and configuration item (CI) management refers to creating assets, setting
appropriate states and substates, synchronizing assets and CIs, managing consumables, and retiring
assets.
* **[Create assets](https://www.servicenow.com/docs/ljKsBjxXQCGdRujhK7LRQw)**   
  Create hardware, software, consumable, bundle, pallet, mobile, and facility assets using the Core UI or the Hardware Asset Workspace.
* **[Retire assets](https://www.servicenow.com/docs/MYc1n~q__ZsdcuIw3dJGVg)**   
  You can retire an asset at any time.
* **[Delete assets](https://www.servicenow.com/docs/YFxCTc4_EGr0V5KB9R8EwA)**   
  You can delete an asset at any time.
* **[Map asset and CI fields](https://www.servicenow.com/docs/~YSpzMMvULq1bfIr6gN~ow)**   
  When you map the asset and CI fields, synchronization happens both ways. Changes to either the asset or CI record are updated to the logically mapped record. You can synchronize custom mappings and mappings provided with the base instance.
* **[Map asset state and CI install status](https://www.servicenow.com/docs/gd5zdtgPC3ePiznTh~edpg)**   
  Map the asset State and Substate fields to the CI Install Status field. The Substatus field of the CI Install Status field should not be used for hardware CIs.
* **[Map asset state and CI hardware status](https://www.servicenow.com/docs/95pNJC~k~~qmUx35exx0Lg)**   
  Map the asset State and Substate fields to the CI Hardware Status field. Don't use the Substatus field on hardware CIs because the CI synchronization does not update the field when assets are updated. When you create the mapping, you can set the synchronization direction from the asset, CI, or both.

**Related concepts**   

* [Manage various assets through asset classes](https://www.servicenow.com/docs/B9fDyilQstgPpQMgTT1JpA "The default asset classes are Hardware, Software License, Consumable, Bundle, Software Entitlement, and Facility. These general classes can be used to manage various assets.")
* [Create fixed assets](https://www.servicenow.com/docs/bQA9k_oLdD0zWlJiBXkk8A#c_CreatingFixedAssets "Fixed assets are containers that can hold multiple assets. Fixed assets are commonly tracked at the corporate level by a finance or accounting department, but may contain IT assets such as hardware and software.")
* [Consumables life cycle](https://www.servicenow.com/docs/MXAqxwa6gDaVMgbaNEuTow "Consumables are assets that are not tracked individually, but as a group of the same model.")
* [Stockrooms](https://www.servicenow.com/docs/YTQZsuwRH682VwIRCQNUeA "Stockrooms are places to which assets are assigned.")
* [Manage pre-allocated assets](https://www.servicenow.com/docs/v0QlshkYvZQvA6iT4sntcw "Manage pre-allocated assets, which are the assets that the vendor still owns, but has agreed to store in a customer stockroom for just-in-time procurement.")
* [Manage transfer order](https://www.servicenow.com/docs/~fwbUVB6qlxl650~Oef6dA "Manage the asset movement from one stockroom to the other using transfer order.")  
**Related reference**   

* [Use Organization Management](https://www.servicenow.com/docs/GjH83K4j7AJB~aEKILv1hw#org-mgmt "The Organization Management application provides an easy way to perform such asset management tasks as updating users and adding vendors.")