---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Approve or reject a contract renewal request

# Approve or reject a contract renewal request {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Approve or reject a contract renewal request for all Contract Renewal Request Lines.

## Before you begin

The Renewal approver field must contain a value. If you need to change the approver, navigate to the parent contract and adjust the value there.

Role required: asset_manager (core UI and Hardware Asset Workspace only), contract_manager (core UI or Hardware Asset Workspace only), sn_eam.enterprise_admin (Enterprise Asset Workspace only), or sn_eam.enterprise_asset_manager (Enterprise Asset Workspace only)

## Procedure

1. Verify your contract renewal details.
   * If you are using the core UI or Hardware Asset Workspace, select the Open Tasks tab on the Contract Renewal Request form. Select the contract renewal request number to view the contract renewal details and then click Close Task.
   * If you are using the Enterprise Asset Workspace, open the Contract and lease management view. Select the All contracts tab and then open the enterprise asset contract that you want to renew. View the contract renewal details in the Renewal section of the Details tab.

   {#approve-cont-renew__choices_ylt_pdh_2xb}  
   An approval request is triggered and the substate of the draft contract changes to Under review.
2. Open the list of contract and contract renewal requests.
   * If you are using the core UI or Hardware Asset Workspace, navigate to AllContractMy Approvals.
   * If you are using the Enterprise Asset Workspace, open the Contract and lease management view and then select the My contract approvals tab.
   {#approve-cont-renew__choices_xr3_cvg_2xb}
3. Select the contract renewal request waiting for approval.
4. Evaluate any contract renewal request lines and contract renewal tasks.
5. Either approve or reject the contract renewal request.

   | Action | Result |
   | Approve the request by selecting Approve | * The substate of the draft contract changes to Approved. * The Renewal purchase order task or the Manual purchase order task is created. {#approve-cont-renew__ul_xlg_ngl_4tb} |
   | Reject the request by selecting Reject | * The renewal request gets terminated. * The substate of the draft contract changes to Renewal rejected. {#approve-cont-renew__ul_gmn_qgl_4tb} |
   |-|-|

   {#approve-cont-renew__choicetable_lcq_2fl_4tb}
6. **Optional:** Go to the Approval History tab to view the approval or rejection history of the contract and child contracts.

## What to do next

[Receive a purchase order for contract assets](https://www.servicenow.com/docs/0lIzmnWfa~kkv02mgdvWGg "Receive the purchase order for assets covered in the contract by using the Renewal purchase order task. This task is available if you have added at least one hardware asset, created an entitlement, or selected an existing entitlement that is in the Build state.")

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