---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Approve or reject a contract

# Approve or reject a contract {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If you are the contract manager, you can approve or reject a contract.

## Before you begin

Role required: admin, contract_manager (core UI and Hardware Asset Workspace only), sn_eam.enterprise_admin (Enterprise Asset Workspace only), or sn_eam.enterprise_asset_manager (Enterprise Asset Workspace only)

## Procedure

1. Open the list of contract and contract renewal requests.
   * If you are using the core UI, navigate to AllContractMy Approvals.
   * If you are using the Hardware Asset Workspace, open the Contract management view and then select the My approvals tab.
   * If you are using the Enterprise Asset Workspace, open the Contract and lease management view and then select the My contract approvals tab.
   {#t_ApproveOrRejectAContract__choices_xr3_cvg_2xb}
2. Select a contract in the Requested state.
3. Approve or reject the contract.
   * Approve the contract.
     * To approve the contract in the core UI, click Approve. The contract Substate changes to Approved.
     * To approve the contract in the Hardware Asset Workspace or Enterprise Asset Workspace, set the State field to Approved.
     {#t_ApproveOrRejectAContract__ul_p3d_34h_2xb}
   * Reject the contract.
     * To reject the contract in the core UI, click Reject and enter a rejection reason in the Comments field. The contract Substate changes to Rejected.
     * To reject the contract in the Hardware Asset Workspace or Enterprise Asset Workspace, set the State field to Rejected.
     {#t_ApproveOrRejectAContract__ul_ypf_r4h_2xb}
   {#t_ApproveOrRejectAContract__choices_cxq_crz_rgb}
4. Click Update (core UI) or Save (Hardware Asset Workspace and Enterprise Asset Workspace).  
   * A contract with the state set to Draft and a start date set in the future is kept in Draft until the start date is reached. If the contract has a Substate of Approved, the system changes the State to Active and removes the Substate value.
   * When a contract with a State of Draft and a Start Date set to a date in the past is approved, the contract State is automatically set to Active and Substate is left blank.
   {#t_ApproveOrRejectAContract__ul_uly_qdr_gr}
**Related concepts**   

* [Contract approval flow](https://www.servicenow.com/docs/1xscndSTO9kZ07zV1O6~3g "Use the Contract Approval flow to get approval from the approver defined in the contract. You can edit the existing flow or create a flow in the graphical Workflow Studio to meet your organization's contract approval process.")

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