---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Asset conditions in Enterprise Asset Management

# Asset conditions in Enterprise Asset Management {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Assessing the condition of assets in your organization aids in effective maintenance planning, resource allocation, and managing the asset life cycle.

## Overview of asset conditions {#asset-conditions-eam__section_sy5_wbj_q2c}

You need to evaluate assets based on specific conditions to ensure reliability. Asset health helps your organization in various ways:

* Maximizes asset life.
* Reduces unplanned downtime.
* Improves operational effectiveness and safety.
* Helps to comply with regulations and industry standards.
{#asset-conditions-eam__ul_f4n_ncj_q2c}

## Roles for asset conditions {#asset-conditions-eam__section_cll_bqy_v2c}

The following are the two new roles added for the asset conditions feature:

* Asset technician (sn_smart_asmt.actor) role added to the Enterprise technician (sn_eam.asset_technician) role
* Asset manager (sn_smart_asmt.template_manager) role added to the Enterprise asset manager (sn_eam.asset_manager) role
{#asset-conditions-eam__ul_acm_bty_v2c}

## Asset condition workflow {#asset-conditions-eam__section_e3f_ydj_q2c}

The asset condition workflow comprises of the following stages:

Create condition templates
:   Create condition templates and associate condition attributes that you have defined to a condition template. Create questions and enable scoring in the templates to indicate whether the condition attributes for a model or asset
    passed or failed. For more details, see [Create condition templates for condition attributes](https://www.servicenow.com/docs/7PuxCnLxio0cb5CeFbeiAA "Create a condition template and associate the template to condition attributes for enterprise models and assets.").

Define condition attributes
:   Enterprise asset managers define condition attributes for evaluating models and assets. For more details, see [Define condition attributes on enterprise models and assets](https://www.servicenow.com/docs/u6ieviVp0qdYhccuHKtZlg "Define the conditions to be inspected on enterprise models and assets throughout their life cycle.").

Schedule condition evaluations
:   The Enterprise asset manager schedules evaluations via maintenance plans or work orders. For more details, see [Schedule condition evaluations for enterprise models or assets](https://www.servicenow.com/docs/~Wc4on_oanwwiJ5Ao55IqQ "Schedule a condition evaluation by creating a work order for it.").

Perform condition evaluations
:   The technician performs the evaluation via the web interface or through the mobile application. Once the evaluation is complete, a score and a result are calculated. The Enterprise asset manager either accepts or rejects the
    evaluation. For more details, see [Perform condition evaluation from the Enterprise Asset Workspace](https://www.servicenow.com/docs/SjKpRRTyibQcQ8zrUkCFow "Perform condition evaluation to calculate the score and result of the condition attributes from the Enterprise Asset Workspace.") and [Perform condition evaluation from the Mobile Agent application](https://www.servicenow.com/docs/1LZ~3p86pv7~LlrLvq7QCw "Perform condition evaluation to calculate the score and result of the condition attributes from the Mobile Agent application.").

View the evaluation reports
:   The Enterprise asset manager views the report for the evaluation. For more details, see [Review the asset condition results](https://www.servicenow.com/docs/ZubXetS63kmCXULkzTYZEA "After the enterprise technician has completed the condition evaluation, the enterprise asset manager reviews the condition evaluation and views the reports in the Work management dashboard.").

## Plugin dependencies for asset conditions {#asset-conditions-eam__section_rrd_1jy_v2c}

The following are the plugin dependencies that are required to use asset conditions:{#asset-conditions-eam__table_g41_2jy_v2c__entry__2}

| Plugin Name | Plugin ID |
|-|-|
| app-smart-assessment-core | com.sn_smart_asmt |
| sn-smart-assessment-connected | com.sn_smart_assessment_connected |
| sn-smart-assessment-designer | com.sn_smart_assessment_designer |
| app-smart-assessment-scoring | com.sn_smart_scoring |
| app-smart-assessment-mobile | com.snc.smart_assessment_mobile |
| mobile scripted screen | com.glide.sg.scriptedscreen |
[ ]

{#asset-conditions-eam__table_g41_2jy_v2c}

## Domain separation supported {#asset-conditions-eam__section_crm_v3y_v2c}

The asset conditions feature supports domain separation.