--- sourceDocument: Zurich IT Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich IT Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Enterprise Asset Management roles # Enterprise Asset Management roles {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read The following roles help you to configure and use the Enterprise Asset Management application to manage the life cycle of your assets, parts, and their hierarchical relationships. After access has been granted to a role, all the groups or users assigned to the role are granted the access. Roles can contain other roles, and any access granted to a role is granted to any role that contains it. ## Enterprise Asset Management roles {#eam-roles__id_k2y_wlh_qbc} {#eam-roles__table_o23_ynl_xsb__entry__3} | Role title | Contains roles | Description | |-|-|-| | Enterprise asset manager \[sn_eam.enterprise_asset_manager\] | * wm_initiator * sn_eam.enterprise_mobile_user * sn_eam.enterprise_asset_creator * sn_eam.enterprise_asset_technician * sn_eam.asset_manager * inventory_user * contract_manager * procurement_user * cmdb_query_builder * cmdb_read * plan_maint_admin * wm_task_initiator {#eam-roles__ul_z5m_znl_xsb} | This role has access to all Enterprise Asset Management features except administrative functions. | | Enterprise admin \[sn_eam.enterprise_admin\] | * inventory_admin * catalog_manager * report_user * sn_eam.enterprise_asset_manager * asset * procurement_admin * sn_ent.classification_manager * sn_otam.ot_asset_manager {#eam-roles__ul_h4g_b4l_xsb} | This role has full access to the Enterprise Asset Management application as well as the OT Asset Workspace. | | Enterprise technician \[enterprise_asset_technician\] | * sn_eam.enterprise_mobile_user * sn_eam.enterprise_asset_editor * sn_ent.classification_reader * canvas_user {#eam-roles__ul_lth_55j_ytb} | This role is for users who perform work tasks and update asset records as part of the asset lifecycle. This role has access to the following enterprise asset tasks: * all RMA tasks except the Prepare task * all recall tasks * all disposal tasks * all loaner tasks except the Prepare task * enterprise asset audit * lease-end Collection, Preparation, and Shipment tasks {#eam-roles__ul_npl_45j_ytb} | | Enterprise mobile user \[sn_eam.enterprise_mobile_user\] | none | This role has access to scan assets from a mobile application as well as dispose assets from a mobile application. | | Agent \[wm_agent\] | none | This role is for users who perform work on enterprise assets and record details in the corresponding work orders and work order tasks. Note: The wm_agent role must contain an additional role such as enterprise_asset_manager, enterprise_asset_technician, or any other role to log into the Enterprise Asset Workspace. | [ ] {#eam-roles__table_o23_ynl_xsb} **Related concepts** * [Domain separation and Enterprise Asset Management](https://www.servicenow.com/docs/mc8JYvC9w4FpViAElX7LvA "Domain separation is supported in Enterprise Asset Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.") **Related reference** * [OT Asset Workspace roles](https://www.servicenow.com/docs/EZKey53c5i5vxsm2MBBmZQ "The following roles help you to manage the OT Asset Management application.") * [Asset fields for enterprise assets](https://www.servicenow.com/docs/F_yMILOdUWdQrprPFp~Tiw "A detailed description of all asset fields in the Enterprise Asset Management application.") * [Asset audit fields for enterprise assets](https://www.servicenow.com/docs/h3pGZW6HAf5v6jzbgTiUkQ "Create New Asset Audits form and related fields description.") * [Audit results](https://www.servicenow.com/docs/esnCZRblmhtrC4sTs_~FFw "The Audit results shows the status of the assets when the scheduled or blind audits of asset stockrooms and other locations is complete.") * [Enterprise model categories and corresponding classes](https://www.servicenow.com/docs/2qs7N~Z2J58hQaS~0QDYnQ "Enterprise model categories and their corresponding Configuration Management Database (CMDB) configuration item (CI), asset, and model classes.") * [Mandatory fields in the bulk import spreadsheets](https://www.servicenow.com/docs/ML1a8iWCpN6M0Y9kdMTvNg "A list of the mandatory fields in the model, asset, and model and asset templates for bulk import in the Enterprise Asset Workspace.") * [Normalization status for enterprise models](https://www.servicenow.com/docs/xg6mxZUXjZblC13nOVDS5Q "Description of the normalization statuses for enterprise models.") * [Model fields for Enterprise Asset Management](https://www.servicenow.com/docs/1Z_WHI2f9A3EcsJaJeaAug "A detailed description of all model fields in the Enterprise Asset Management application.") * [Contract fields for Enterprise Asset Management](https://www.servicenow.com/docs/xR~4e09wNmJDpHu_UnaXIg "A detailed description of all contract fields in the Enterprise Asset Management application.") * [Maintenance plan fields for Enterprise Asset Management](https://www.servicenow.com/docs/CzCbsGbscxfdFsgEyzRieg "A detailed description of all maintenance plan fields in the Enterprise Asset Management application.") * [Maintenance schedule fields for Enterprise Asset Management](https://www.servicenow.com/docs/zU8x2o9YmdD~oIN0VHD3mQ "A detailed description of all maintenance schedule fields in the Enterprise Asset Management application.") * [Work plan fields for Enterprise Asset Management](https://www.servicenow.com/docs/bUk83wmOestpSy_IJGO4NQ "A detailed description of all work plan fields in the Enterprise Asset Management application.") * [Work plan schedule fields for Enterprise Asset Management](https://www.servicenow.com/docs/BuE0M12I~WOkpqC_ED~HeQ "A detailed description of all the work plan schedule fields in the Enterprise Asset Management application.") * [Expense line fields for Enterprise Asset Management](https://www.servicenow.com/docs/2K0BO~ATxlmrsFiHg47xUA "A detailed description of all expense line fields in the Enterprise Asset Management application.") * [Fields inherited from a parent asset group to a sub group](https://www.servicenow.com/docs/xQ5VnDSJl3_Mr_GiROy0gQ "A list of all the fields that are inherited from the parent asset group to a subgroup.") * [Enterprise asset disposal order stages](https://www.servicenow.com/docs/5vwnPB4auYHcHjI9YZ4fMA "An enterprise asset disposal order goes through various stages in the disposal process before it’s completed. With each stage, the task that's associated with that stage changes too.") * [Terminology for linear assets](https://www.servicenow.com/docs/De0t~nCbN4XsicZz54waJg "Terms commonly used for linear assets in the Enterprise Asset Management application.") * [Installed with Enterprise Asset Management for Healthcare](https://www.servicenow.com/docs/eVPOOWSlG5YvGu1P1~0QaQ "The user role components, plugins, and applications are installed with activation of the com.sn_eamhc plugin.") * [Installed with OT Asset Management](https://www.servicenow.com/docs/3KW1ovKnfU0cTIAvgkuseQ "The user role components, plugins, and applications are installed with activation of the com.sn_otam plugin.") * [Components installed with Enterprise Asset Management for Data Center and Network Asset Management (DCNAM)](https://www.servicenow.com/docs/aln0PYZOZc4j7lKxHEZpBw "Several types of components are installed with activation of the com.sn_eam_dcnam plugin, including user roles, plugins, and applications.") * [Components installed with Enterprise Asset Management for Providers](https://www.servicenow.com/docs/g92hDJBt3JvI73Wqois_iA "Several types of components are installed with activation of the com.sn_eam_provider plugin, including user roles, applications, and tables.") * [Scheduled jobs and tables installed with normalization of firmware models](https://www.servicenow.com/docs/GVstmu4YTdusGpwO_bJdCQ "Scheduled jobs that run during the normalization of firmware models embedded into Operational Technology (OT) assets and tables that store firmware normalization details are installed with the OT Asset Management application.") * [Asset put away task fields](https://www.servicenow.com/docs/3XUXwPnTgPnO5moheU38xA "Fields on the Asset put away task form help you create a put away task for the in stock assets.")