---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Import and export content data for firmware

# Import and export content data for firmware in your operational technology (OT) assets {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Import and export content data for firmware that is embedded into your on-premise OT assets. Share this data with the Content Service team so that you can help improve the normalization process.

## Before you begin

Important:  
You can import and export this firmware content data only the in OT Asset Workspace. To use the OT Asset Workspace, install the OT Asset Management application on your ServiceNow instance. See [Install OT Asset Management](https://www.servicenow.com/docs/Ueo3BBfylKvColCAI1sHCg "You can install the OT Asset Management application (com.sn_otam) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they aren’t already installed.") for detailed instructions.  
Important:  
To import and export this firmware content data, set the sn_itam_common.onprem_content_import_export system property to <kbd class="ph userinput">true</kbd> on your ServiceNow instance. In addition, opt in to the Enterprise Asset Management Content Service and verify that the Custom Firmware Models KPI is enabled. See [Opt-in to Enterprise Asset Management Content Service](https://www.servicenow.com/docs/yRg4xKsDAKuuqZES3nD1Bw "Opt in to the Enterprise Asset Management Content Service to share unnormalized enterprise model data from your organization with ServiceNow to improve the normalization process.") for detailed instructions.

Role required: sn_otam.ot_asset_manager

## Procedure

1. Navigate to AllOT Asset WorkspaceAdmin center.
2. Import firmware content data onto your ServiceNow instance.
   1. From the navigation menu of the Admin center view, navigate to Manage libraryImport firmware content.
   2. Select the Attachments icon ![]() on the sidebar of the Import page.
   3. In the Attachments window, select Select a file.
   4. When prompted, search for and select the zip file that contains your firmware content data.
   5. In the Upload a file dialog box, select Upload.
   6. After the dialog box closes, select Run Import on the Import page.

   {#import-export-content-data-firmware-ot-assets__substeps_ijl_mfq_qdc}  
   After the content data is successfully imported, the OT Asset Management application automatically triggers the EAM - Apply latest content changes scheduled job to process any corresponding content updates, which you can then use to normalize your firmware.
3. Export firmware content data from your ServiceNow instance.  
   By exporting your firmware content data, you can share any custom or partially normalized firmware with the Content Service team. In addition, you can share data for your firmware versions, firmware models, and firmware life cycles.
   1. From the navigation menu of the Admin center view, navigate to Manage libraryExport firmware content.
   2. Select Run Export.  
      The OT Asset Management application compresses all of your firmware content data into a single zip file. When the zip file is ready for download, the page automatically reloads.
   3. Select the Attachments icon ![]() on the sidebar of the Export page.
   4. In the Attachments window, select the Actions icon ![]() for the zip file that you want to download.
   5. Download the zip file and then send it to the Content Service team.
   {#import-export-content-data-firmware-ot-assets__substeps_qr4_cjq_qdc}

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