---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Manage enterprise models and assets

# Managing enterprise models and assets {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create and manage your enterprise models and assets throughout their life cycle.

## Overview of managing assets and models {#managing-eam-assets-models__section_hlt_whk_rcc}

Create and manage your enterprise models and assets by performing the following tasks.  
{#managing-eam-assets-models__table_nt4_n3k_rcc__entry__3}

| Task | Role required | Resources |
|-|-|-|
| Create multi-component models and assets | * sn_eam.enterprise_admin * sn_eam.enterprise_asset_manager {#managing-eam-assets-models__ul_l3c_54k_rcc} | * [Create a multi-component model](https://www.servicenow.com/docs/HYFTF1mF3vylKlVzZueJhQ "Create a multi-component model to define more than one model component based on the same product model.") * [Create a multi-component asset](https://www.servicenow.com/docs/w9wUxlvl7m3p57krYj4f7A "Track and manage your assets by creating a multi-component asset from a multi-component model.") {#managing-eam-assets-models__ul_c5l_wsk_rcc} |
| Create enterprise models and assets | * sn_eam.enterprise_admin * sn_eam.enterprise_asset_manager {#managing-eam-assets-models__ul_d2x_z4k_rcc} | * [Create enterprise models](https://www.servicenow.com/docs/y__bTA8bjl97WVWJ3T2W5A "Create a model based on a top tier Enterprise Asset Management model category. Use models to manage and keep track of your assets.") * [Create enterprise assets](https://www.servicenow.com/docs/53oGkB_u398Iz0f00Jy3pw "Create assets for specific model categories in the Enterprise Asset Management application.") {#managing-eam-assets-models__ul_czc_zsk_rcc} |
| Create enterprise model components | * sn_eam.enterprise_admin * sn_eam.enterprise_asset_manager {#managing-eam-assets-models__ul_xzn_1pk_rcc} | [Create enterprise model components](https://www.servicenow.com/docs/m3Ni6r5RSsDjRjXomcnRqA "Create model components and add them to a model. A model comprising of one or more model components is a multi-component model.") |
| Create and import classification codes | * sn_eam.enterprise_admin (for creating classification codes) * sn_eam.enterprise_asset_manager (for importing classification codes) {#managing-eam-assets-models__ul_kz2_cpk_rcc} | * [Create classification codes](https://www.servicenow.com/docs/aIPpFWZpMsLCpa_6pCqNpg "Create classification codes and assign them to enterprise models and model categories to increase the efficiency of enterprise models.") * [Import classification codes](https://www.servicenow.com/docs/VERYddXKbs7NJA06wje2cA "Import multiple classification codes at one go to your ServiceNow instance.") {#managing-eam-assets-models__ul_o1f_w5k_rcc} |
| Add or clone calibration attributes to an enterprise model and asset | * sn_eam.enterprise_admin * sn_eam.enterprise_asset_manager {#managing-eam-assets-models__ul_tbd_4pk_rcc} | * [Add calibration attributes to an enterprise model](https://www.servicenow.com/docs/QqWJ8MnkHThSRnrjW8WQDg "Add calibration attributes to an enterprise model to specify and manage the calibrations that are required for the associated enterprise assets throughout their life cycles.") * [Clone calibration attributes to an enterprise model](https://www.servicenow.com/docs/mERZWNHa~BSd61Ozi_QoAA "Clone an existing calibration attribute to an enterprise model to add a calibration attribute with similar settings.") * [Add calibration attributes to an enterprise asset](https://www.servicenow.com/docs/U7L5b4EX2WTXlQxWS19APg "Add calibration attributes to an enterprise asset to specify and manage the calibrations that are required for the asset throughout its life cycle.") * [Clone a calibration attribute to an enterprise asset](https://www.servicenow.com/docs/WB40KlLzH8JCcx6FezlQBA "Clone an existing calibration attribute to an enterprise asset to add a calibration attribute with similar settings.") {#managing-eam-assets-models__ul_vjr_1vk_rcc} |
| Create linear assets and linear asset types | sn_eam.enterprise_asset_manager | * [Create linear assets](https://www.servicenow.com/docs/WdmOmU1rIXvx8s53oVeSNg "Create linear assets to diversify your Enterprise Asset Management portfolio.") * [Create linear asset types](https://www.servicenow.com/docs/M~Q8nu4h1p6givpoqFGfPA "Create linear asset types to categorize linear assets.") {#managing-eam-assets-models__ul_cw4_dvk_rcc} |
| Create pallet assets | * sn_eam.enterprise_asset_manager * sn_eam.enterprise_asset_technician {#managing-eam-assets-models__ul_ung_rpk_rcc} | [Create pallet assets in the Enterprise Asset Workspace](https://www.servicenow.com/docs/CefZDPt1Vdh9BJVN5ZPgXg "Create pallet assets to track and manage the pallets that can transport and store your enterprise, hardware, base, bundle, and consumable assets.") |
| Configure TCO for assets | sn_eam.enterprise_asset_manager | [Configuring Total Cost of Ownership for enterprise assets](https://www.servicenow.com/docs/hSmmZaOkXpw14C8wK1nzsg "Configure your Total Cost of Ownership (TCO) to track your assets.") |
| Create asset onboarding process and multi-asset onboarding process. | sn_eam.enterprise_asset_manager | * [Create an asset onboarding process](https://www.servicenow.com/docs/Zc73oTZhH7kt6vJ0aE55wA "Create an asset onboarding process to walk you through the process of entering important information for assets.") * [Create a multi-asset onboarding process](https://www.servicenow.com/docs/g8~GNxw65pwxKBVPTTofBA "Onboard multiple assets at one go by creating a multi-asset onboarding playbook.") {#managing-eam-assets-models__ul_bsw_klr_tcc} |
| Track assets using Indoor maps | * sn_eam.enterprise_admin * sn_eam.enterprise_asset_manager {#managing-eam-assets-models__ul_ghn_pqk_rcc} | [Track assets using indoor maps in the Enterprise Asset Workspace](https://www.servicenow.com/docs/C8N_8U8QkqEcqV_rv0JuDA "Use indoor maps to locate and track the enterprise assets, consumable assets, and pallets that are deployed across your organization. Each indoor map consists of an interactive interface that enables you to visualize where your assets are located within your campuses, buildings, floors, and places.") |
| Manage enterprise asset shipments | sn_eam.enterprise_admin | [Managing enterprise asset shipments](https://www.servicenow.com/docs/fbIoWXiwX2eGBM0ynkGljg "Track and manage your enterprise asset shipments in real-time by integrating the Enterprise Asset Management application with third-party shipping carriers using the IT Asset Management integration framework.") |
| Manage enterprise asset move orders | sn_eam.enterprise_asset_manager | [Managing enterprise asset move orders](https://www.servicenow.com/docs/e0K5OkTIHy~w8vF7zzYsbg "You can use move orders to move in-use or consumed enterprise assets from one location to another.") |
| Manage risk scores | sn_eam.enterprise_admin | [Managing risks scores in Enterprise Asset Management](https://www.servicenow.com/docs/yU_XuQZVfQdbOxdUkGZABw "Manage risk scores in the Enterprise Asset Management application by creating configuration values for risk likelihood, risk impact, and risk scores.") |
| Normalize enterprise models | sn_eam.enterprise_admin | [Normalizing enterprise models](https://www.servicenow.com/docs/sRmkvZ4xQxunZzpmPVJncw "To standardize enterprise models, the data must be normalized. The normalization process enables you to normalize your manufacturer, model name, model number, and model type data of your enterprise models.") |
| Manage incidents | itil | [Managing incidents in Enterprise Asset Management](https://www.servicenow.com/docs/UIkJu3~ecCawV6usdOCvfQ "Incident managers or users with the itil role configure the Enterprise Asset Management application by creating, updating, and resolving IT incidents for enterprise assets.") |
| Create knowledge articles | sn_eam.enterprise_admin | [Create a knowledge article for Enterprise Asset Management](https://www.servicenow.com/docs/iGPlGnhMGoeprbAqH4FahA "Create and edit knowledge articles within a knowledge base to share information across your organization.") |
[ ]

{#managing-eam-assets-models__table_nt4_n3k_rcc}