---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Replace aged enterprise assets

# Replace aged enterprise assets {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Replace aged enterprise assets by sourcing new enterprise assets.

## Before you begin

Role required: inventory_user

## About this task

When refreshing enterprise assets, you don't have to manually update the asset
records. When closing the enterprise asset refresh lines, the asset records and the
assets are automatically updated. Close each task to go to the next task, complete
the refresh, and reclaim the aged assets.  
After sourcing the new assets, asset refresh is completed through the following stages:

* Prepare asset task: Prepare the new asset before you hand it over to the user. For example, install any software that's required.
* Schedule refresh task: Schedule a date to hand over the asset to the requester.
* Deploy new asset: Hand over the asset to the requester or install the asset at the requester's location if necessary.
* Reclaim aged asset: Collect the aged asset.
{#replace-aged-enterprise-assets__ul_wwz_1hc_g4b}

## Procedure

1. Select the hardware asset refresh request.

   | Interface | Action |
   | Core UI | 1. Navigate to AllService CatalogOpen RecordRequests. 2. Select the request number of the enterprise asset refresh request that you want to fulfill. {#replace-aged-enterprise-assets__ol_d3d_zst_ywb} |
   | Enterprise Asset Workspace | 1. Navigate to AllEnterprise Asset WorkspaceProcurement view. 2. Select the Requests tab. 3. Select the request number of the enterprise asset refresh request that you want to fulfill. {#replace-aged-enterprise-assets__ol_zlq_ctt_ywb} |
   |-|-|

   {#replace-aged-enterprise-assets__choicetable_upl_qst_ywb}  
   After your enterprise asset refresh request is approved, the following events happen:
   * The Source Request flow is triggered to source new assets.
   * In the Catalog Tasks tab, a catalog task is created for the procurement of the new enterprise asset.
   {#replace-aged-enterprise-assets__ul_epv_4qx_mbc}
2. Under the Requested Item related list, open a requested item.  
   After your enterprise asset request is approved, the Source Request flow is triggered. Under the Catalog tasks related list, a catalog task is created for the procurement of the new enterprise assets.
3. Source items in the request.  
   You can source items in the request by consuming the local stock, through purchase orders, or through transfer orders.

   For more details on sourcing items, see [Sourcing items in a service catalog request](https://www.servicenow.com/docs/nc5Th3m3c7zELpG3pUbEgg "A service catalog request can contain multiple items that must be sourced.").  
   After the new asset is received, the following events happens:
   * The Enterprise Asset Refresh Line flow is triggered for the asset.
   * The Enterprise Asset Refresh Line tab is displayed next to the Asset Tasks tab on the requested item form.
   * The Asset pick task is created under the Refresh Line Tasks only if the requested item is consumed from the local stockroom for which the Asset pick task is enabled. Otherwise the Prepare asset task is created directly without the Pick task. For details, see [Enable the Asset pick task for your stockroom in the Enterprise Asset Workspace](https://www.servicenow.com/docs/7xPSyFFKSGk7YXWG15gneg "Enable the Asset pick task for your stockroom so that the task is automatically added to Standard Enterprise Asset requests, Enterprise Asset Refresh requests, and Sourcing workflow.").
   {#replace-aged-enterprise-assets__ul_gfb_zcy_mbc}
4. Select the Enterprise Asset Refresh Line tab.
5. Select the enterprise asset refresh line.
6. Select the Refresh line tasks tab.
7. Complete the Asset pick task by using the Mobile Agent application.  
   For details on completing this step, see [Locate and pick the enterprise assets in your stockroom using the Mobile Agent application](https://www.servicenow.com/docs/ZMju5Q70HX3Pdg59x1ocvA "Locate an enterprise asset placed in a specific aisle and space in the stockroom by using indoor maps. After locating the asset, pick and drop off the asset to another location within the stockroom using the Mobile Agent application.").
8. Prepare the asset.
   1. Select the Prepare asset task.
   2. In the Asset field, select the enterprise asset that you want to replace.
   3. Select Save.
   4. Select Close Task.

   {#replace-aged-enterprise-assets__substeps_vxr_rhy_mbc}  
   * A Schedule refresh task is created under the Refresh Line Tasks.
   * The state of the Replacement asset changes to In stock.
   * The substate changes to Reserved.
   * The Reserved for field is populated with the requester details.
   {#replace-aged-enterprise-assets__ul_yhs_b3y_mbc}
9. Complete the Schedule refresh task.
   1. Select the Schedule refresh task.
   2. In the Scheduled deployment date field, select the date on which the new asset will be deployed.
   3. Select Close Task.

   {#replace-aged-enterprise-assets__substeps_emy_l3y_mbc}  
   * The Deploy new asset task is created under the Refresh Line Tasks.
   * The state of the Replacement asset changes to In stock and the substate changes to Pending install.
   {#replace-aged-enterprise-assets__ul_pp4_s3y_mbc}
10. Complete the Deploy new asset task.
    1. Select the Deploy new asset task.
    2. Confirm if you have reclaimed the old asset in the Is reclaimed list.  
       * If you've collected the aged asset, select Yes.
       * If you didn't collect the aged asset, select No.
       {#replace-aged-enterprise-assets__ul_rhb_4jy_mbc}
    3. Select Close task.  
       Note:  
       If you select Yes from the Is reclaimed list, then the Reclaim aged asset task is also closed by default.

    {#replace-aged-enterprise-assets__substeps_jbh_y3y_mbc}  
    * Reclaim aged asset task is created under the Refresh Line Tasks.
    * The state of the replacement asset changes to In use.
    * The allocations are transferred from the aged asset to the replacement asset.
    {#replace-aged-enterprise-assets__ul_icw_sjd_nbc}
11. Complete reclaiming the aged assets.
    1. Select the Reclaim aged asset task.
    2. Confirm if you have reclaimed the old asset in the Is reclaimed list.  
       * If you've collected the aged asset, select Yes.
       * If you didn't collect the aged asset, select No.
       {#replace-aged-enterprise-assets__ul_iv2_xkd_nbc}
    3. Select Close task.

    {#replace-aged-enterprise-assets__substeps_yss_tkd_nbc}  
    Note:  
    You can cancel the enterprise asset Refresh Line either by selecting Cancel or by changing the State field to Closed Incomplete in the Refresh Line task.

## Result

After the aged enterprise asset is reclaimed, the following changes happen on the asset form:

* The state of the aged asset changes to In stock.
* The substate changes to Pending disposal.
{#replace-aged-enterprise-assets__ul_xh5_yv4_f4b}

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