---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Request repair of defective enterprise assets

# Request repair of defective enterprise assets {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As an enterprise asset manager, you can get the defective enterprise assets repaired by creating Repair orders.  
You can request repair of defective hardware assets through any of the following options:

* [Request repair of enterprise assets using Service Catalog](https://www.servicenow.com/docs/PIrP3tcrJx5etdhfphgrOg "Submit a Service Catalog request to repair enterprise assets that are defective or pending repair in your stockroom.")
* [Create repair orders for enterprise assets in the Inventory view](https://www.servicenow.com/docs/PFGMwhnJTrxqjX27C26mGg "Request repair of enterprise assets that are defective or pending repair by creating a repair order in the Inventory view of Enterprise Asset Workspace.")
* [Request repair of an enterprise asset using the Repair option](https://www.servicenow.com/docs/TojXj5s4l95dZmpcPKNdvQ "Request repair of a defective enterprise asset in your stockroom directly through the asset form.")
{#request-repair-defective-eam-assets__ul_dsx_z22_lbc}  
Note:  
Consider the following points when you create a repair order:

* You can't request repair of the following assets:
  * Consumables
  * Assets that are part of any other workflow
  {#request-repair-defective-eam-assets__ul_hxz_ndg_ccc}
* You can request repair of a child asset only if you have added its parent asset to the repair order. However, assets in the pallets can be repaired.
{#request-repair-defective-eam-assets__ul_lwg_gdg_ccc}
* **[Request repair of enterprise assets using Service Catalog](https://www.servicenow.com/docs/PIrP3tcrJx5etdhfphgrOg)**   
  Submit a Service Catalog request to repair enterprise assets that are defective or pending repair in your stockroom.
* **[Create repair orders for enterprise assets in the Inventory view](https://www.servicenow.com/docs/PFGMwhnJTrxqjX27C26mGg)**   
  Request repair of enterprise assets that are defective or pending repair by creating a repair order in the Inventory view of Enterprise Asset Workspace.
* **[Request repair of an enterprise asset using the Repair option](https://www.servicenow.com/docs/TojXj5s4l95dZmpcPKNdvQ)**   
  Request repair of a defective enterprise asset in your stockroom directly through the asset form.

**Related concepts**   

* [Fulfill repair orders in the Enterprise Asset Workspace](https://www.servicenow.com/docs/nTNpbv0nM3jGJw~KVngiqg "Fulfill a repair order by completing all the open repair asset tasks associated with its repair order lines.")
* [Record time worked on asset repair tasks in the Enterprise Asset Workspace](https://www.servicenow.com/docs/1qlmjS_BQTNFGN6ipGBnQQ "Manage and record time worked on Troubleshoot asset, Repair asset, and Evaluate asset tasks in the Enterprise Asset Workspace. After you start work on a repair asset task, you can pause and resume work. You can also record the time worked manually.")