Analyzing data integrations for improving HAM data coverage

  • Release version: Zurich
  • Updated August 6, 2025
  • 2 minutes to read
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    Summary of Analyzing Data Integrations for Improving HAM Data Coverage

    This guide helps ServiceNow customers enhance Hardware Asset Management (HAM) data coverage by analyzing current and suggested data integrations, such as Discovery patterns and Service Graph Connectors. By utilizing the Data integrations tab in the CMDB success advisor, users can assess the effectiveness of their integration sources and identify areas for improvement in HAM data coverage.

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    Key Features

    • Integration Overview: Displays the count of active Discovery patterns and installed Service Graph Connectors contributing to hardware asset data in the CMDB.
    • Status Indicators: Allows users to check the activity status of Discovery patterns and connections of Service Graph Connectors.
    • Attribute Coverage Insights: Provides information on which hardware asset attributes are populated by specific integrations, aiding in understanding data completeness.
    • Access Integration Details: Enables users to configure integrations to enhance attribute coverage for better data accuracy and quality.

    Key Outcomes

    By analyzing the data integrations, users can:

    • Identify inactive Discovery patterns that may improve hardware asset attribute data.
    • Recognize Service Graph Connectors that are installed but not actively connected.
    • Prioritize hardware-related integrations to enhance the completeness and accuracy of hardware asset records in the CMDB.

    Access to the CMDB success advisor is contingent upon the setup process being completed, emphasizing the importance of preparation before utilizing these features.

    Improve HAM data coverage by analyzing existing and suggested data integrations, including Discovery patterns and Service Graph Connectors.

    Use the Data integrations tab in the CMDB success advisor for HAM to assess the effectiveness of your current data integration sources in the Configuration Management Database (CMDB) and identify opportunities to improve HAM data coverage. The Data integrations tab provides a breakdown of active Discovery patterns and installed Service Graph Connectors, including how many key configuration item (CI) attributes each integration source is populating.

    For a quick reference to improve HAM data coverage, see Data integration checklist for HAM in CMDB success advisor.

    Access data integrations

    Navigate to the CMDB success advisor , and on the HAM card, select View insights. Select the Data integrations tab. To access the dashboard, see Access CMDB success advisor.

    Note:
    The CMDB success advisor for HAM dashboard is available only after the setup process is complete. For more information, see Set up CMDB success advisor for HAM.

    Required roles

    Table 1. Roles required for accessing data integration sources in the CMDB success advisor for HAM
    Role Description
    sn_cmdb_admin Required to access the CMDB success advisor.
    cmdb_inst_admin Required to manage Service Graph Connector connections in SGC Central.
    pd_admin Required to manage Discovery patterns with create and write access.
    pd_user Required to view Discovery patterns with read-only access.
    pd_mid Required to view Discovery and Service Mapping Patterns with read-only access.

    Use cases

    For examples of how different people in your organization would use this feature, see these use cases.

    User Feature use
    CMDB administrator
    • Identify an inactive Discovery pattern that can populate attribute data for hardware assets.
    • Identify a Service Graph Connector relevant to hardware assets that is installed but without any active connections.
    • Prioritize which hardware-related integrations to improve to maximize CMDB data quality for improving the completeness, accuracy, and reconciliation of hardware asset records.

    Data integration features

    Table 2. Feature description
    Feature Description
    Integration overview Displays the count of all Discovery patterns and Service Graph Connectors contributing hardware asset data to the CMDB.
    Status indicators Check whether Discovery patterns are active and Service Graph Connectors are installed with active connections. For more information, see Reviewing data integrations for HAM.
    Attribute coverage insights Select the Attribute coverage link next to the integration to review which hardware asset attributes are populated by a Discovery pattern or Service Graph Connector. For more information, see Evaluate HAM data integration coverage.
    Access integration details Configure integrations to improve attribute coverage. For more information, see Evaluate HAM data integration coverage.