---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Create a disposal order

# Create a disposal order {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read

Create a disposal order for hardware or consumable assets. You can create a disposal order for an asset reaching its end of life cycle or an asset that is no longer functional.

## Before you begin

Note:  
Install the Hardware Asset Management application from the ServiceNow Store.Role required: asset

## About this task

To add the consumables to a disposal order, select Mark for disposal. This will set the Planned for disposal field to true. For more details, see [Dispose of consumable assets](https://www.servicenow.com/docs/u11OylfX~8fqd7YT3Ry_Gg "Dispose of those consumable assets that are no longer required in your stockrooms.").

Use the Workflow Studio application to create the Hardware Asset Disposal flow to take you through the entire hardware disposal order process.

The hardware disposal order goes through various stages before it's completed. Each stage is associated with a hardware disposal task. To move through the various stages, close each task until you reach the last stage. After you
complete the last task, the hardware disposal order is complete. For more information about the hardware disposal order stages, see [Hardware disposal order stages](https://www.servicenow.com/docs/XgpIYA8cemLfq5m5WU7T8A "A hardware disposal order goes through various stages in the disposal process before it’s completed. With each stage, the task that's associated with that stage changes too.").

You can cancel a disposal order until it reaches the transit stage in the workflow. After your disposal order is in the confirmation stage, you can't cancel that order. You can cancel a task that is in a draft, scheduling, or
transit stage by selecting Closed Incomplete from the State list and closing the task.

Starting with Hardware Asset Management 15.0.0 version, the asset resale option is integrated at the final stage of the disposal workflow that is the Documentation stage. When the Disposal order task is in the Documentation stage,
you can choose either to dispose of or to resell the assets. For more information about asset resale, see [Resale hardware assets](https://www.servicenow.com/docs/_ZbeMhNe1bdXOvPa_J81wg "Enhance asset management by reselling eligible retired hardware assets instead of disposing of them.").

## Procedure

1. Navigate to AllHardware Asset WorkspaceInventory view.

   | Interface | Action |
   | Core UI | Navigate to AllInventoryCreate Disposal Order. |
   | Hardware Asset Workspace | 1. Navigate to AllHardware Asset WorkspaceInventory view. 2. Select the Disposal orders tab. 3. Select New. {#create-disposal-order__ol_xkq_gdg_kyb} |
   |-|-|

   {#create-disposal-order__choicetable_l5h_scg_kyb}
2. On the form, fill in the fields.  
   {#create-disposal-order__table_pf4_34w_nrb__entry__2}

   | Field | Description |
   |-|-|
   | Number | Reference number of the disposal order. |
   | Stockroom | Stockroom where the asset is disposed from. |
   | Vendor | Vendor that you want to dispose the asset to. |
   | Location | Location of the stockroom where the asset gets disposed from. The location automatically appears after you select a stockroom. If you change the location and no location is associated with the selected stockroom, the stockroom field becomes empty. In this scenario, you can select a stockroom from the stockroom list for a specified location. |
   | Assigned to | Person responsible for disposing of the asset. |
   [Table 1. Create New Hardware Disposal Order form]

   {#create-disposal-order__table_pf4_34w_nrb}
3. Select Save.  
   The disposal order is created and the hardware asset disposal workflow is triggered.
4. In the Pickup details section of the Hardware Disposal Order Pickup Details form, fill in the fields.  
   {#create-disposal-order__table_bhk_2pw_nrb__entry__2}

   | Field | Description |
   |-|-|
   | Scheduled date | Date when you want to dispose of the asset. |
   | Pickup contact name | Name of the person from the vendor who will pick up the asset to dispose of. |
   | Pickup details | Details of the pickup. |
   | Additional info | Any message if you want to add. |
   [Table 2. Pickup Details section]

   {#create-disposal-order__table_bhk_2pw_nrb}
5. Select the Planned Assets tab.
6. Select Add.
7. From the list of available assets, select the assets that you want to dispose of.  
   The assets that you selected are shown in the Planned Assets tab. Also, the Verify Asset task is created as a hardware disposal task.
8. Select the Verify Asset task.
9. Select the asset that you want to verify and select Verify.  
   You can't select an excluded asset. For more information, see [Hardware Asset Management license exclusion](https://www.servicenow.com/docs/iskbv9apNnJ0C4BWdN5W5g "Pay only for the assets using licensed Hardware Asset Management features and exclude an asset for which you don't want to use the licensed features.").  
   The state of the asset changes to retired and the substate changes to pending disposal. The Scheduled Pickup task is created as a hardware disposal task.
10. Update the Schedule Details section with the details of the Vendor, Vendor order ID, Scheduled date, and Pickup contact name and select Close task.  
    The Asset Departure task is created as a hardware disposal task.
11. In the Schedule Details section of the Asset Departure task, specify the details in the Shipped to, Shipping carrier, and Tracking number fields.
12. Select Save.
13. In the Asset Departure task, select the Planned Assets tab.
14. Select the assets that you want to depart and select Depart.  
    Note:  
    Planned assets that aren't departed are canceled automatically.  
    The state of the asset changes to in transit and the substate changes to pending disposal. The Vendor confirmation task is created as a hardware disposal task.
15. Select the Vendor confirmation task and then select Close task.  
    The stage changes to documentation. The Disposal Documentation task is created as a hardware disposal task.
16. Select the Disposal Documentation task and do the following:
    1. Select the Attach File icon to attach disposal documentation for the planned assets.
    2. In the Certificate of disposal list, select Yes.  
       You must attach disposal documentation to the order and set the field to Yes to close the Disposal order to Completed.
    {#create-disposal-order__substeps_isl_543_4xb}
17. Select Close Task.  
    * All the hardware disposal tasks are complete and the hardware disposal order stage changes to completed.
    * The Disposal date field in the Disposal section of the asset form is populated.
    * For any maintenance contracts that are associated with the disposed asset, the Date removed field in the Contracts tab is populated and the disposed asset is no longer part of the contract.
    * Any entitlements that are associated with the disposed asset are also removed.
    {#create-disposal-order__ul_usc_vbg_kyb}
* **[Resale hardware assets](https://www.servicenow.com/docs/_ZbeMhNe1bdXOvPa_J81wg)**   
  Enhance asset management by reselling eligible retired hardware assets instead of disposing of them.
* **[Perform bulk update of resale value for the assets](https://www.servicenow.com/docs/HKTGyD1sP5adCCVG3Ib0eQ)**   
  Update the resale values for assets planned for disposal, and indicate that you want to resell them instead of disposing of them, to streamline the asset resale process.

**Related concepts**   

* [Work with hardware normalization](https://www.servicenow.com/docs/w1ZUMJ0y8IUi8F7ps09ASw "Asset Management Hardware Model Normalization enables users to normalize the details, such as manufacturer, product, model, and device type, of your hardware and consumable models. Data from the models is compared against the data in the Hardware Model Normalization Content Service.")
* [Manage your inventory through pallet assets](https://www.servicenow.com/docs/tyeWMAi3xWDyVOmQrjuXWA "Manage your inventory effectively using pallet assets.")
* [Manage loaner assets](https://www.servicenow.com/docs/HuewXgODTYAvh8gm4d7t6A "Request a loaner asset or consumable for a short period. You can also prepare the loaner asset or consumable for deployment and reclamation by using loaner asset tasks. Deploy the loaner asset or consumable for a specific period, and reclaim it on the return date.")
* [Donate assets to charity organizations](https://www.servicenow.com/docs/tAsHGHe_0ou6jrrbOYggJQ "Use the Asset Donation flow to donate hardware and consumable assets of your organization to charity organizations.")
* [Manage RMA requests](https://www.servicenow.com/docs/YTd8m6XPZ5lCRkVYaqru2g "Initiate a Return Merchandise Authorization (RMA) process by submitting an RMA request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.")
* [Audit hardware asset inventory](https://www.servicenow.com/docs/eqXwWBYjdkR0PGo1qvoC9g "Perform scheduled or blind audits of stockrooms and other locations, such as offices or datacenters, to confirm accurate inventory information.")
* [Reclaim hardware assets](https://www.servicenow.com/docs/d_O~oNdbwKhZaYEOeDYAFw "Reclaim hardware assets efficiently and store them in the inventory, reassign, send it for repair, or dispose of as required.")
* [Manage the lifecycle of hardware models with calculated lifecycle templates](https://www.servicenow.com/docs/mF7QlczQVoS6gOxo6r9RcQ "Manage the complete lifecycle of hardware models by creating calculated lifecycle templates and associating these templates with the models.")
* [Receive asset warranty details from Lenovo](https://www.servicenow.com/docs/0ZShIZIbvuZKUr42PL0VUg "Connect to the Lenovo Warranty API and get the warranty details of your hardware assets.")
* [Manage stockrooms](https://www.servicenow.com/docs/NgR5nujHxsg6FVO1csneyA "Manage the assets in the stockroom by using appropriate stock rules, service locations, and distribution channels.")
* [Track shipments using the integration framework](https://www.servicenow.com/docs/3AnViiILkSClQkM3noU~UQ "Track your shipments in real time by integrating your ServiceNow instance with your third-party carrier's application through the integration framework provided by the IT Asset Management application.")
* [Assess performance of Hardware Asset Management](https://www.servicenow.com/docs/WA1h6dMDxwxffq~a~M06Lw "Track the success of the Hardware Asset Management application in your instance by creating success goals. You can also create a success goal category for a success goal and track the success of your goals by creating success activities.")
* [Manage refresh of assets using Zero Touch Refresh](https://www.servicenow.com/docs/sCk2jSQYosp_UTrAqC_IGw "Enable your employees to request hardware refreshes through an external vendor by using the Zero Touch Refresh flow on your ServiceNow instance. This process enables you to eliminate having to maintain a local inventory of new assets.")
* [Configure the Total Cost of Ownership of assets](https://www.servicenow.com/docs/GejS_WRXU0EjqTuwnphDZA "Configure the Total Cost of Ownership (TCO) of assets by creating rate cards for each task in a Hardware Asset Management workflow.")
* [Manage Hardware Asset Management subscriptions](https://www.servicenow.com/docs/j~dX06Jsj0WDHuvoBeXc0Q "Save on Hardware Asset Management licensing cost by choosing only the Hardware Asset Management Resource Categories that you use.")
* [Manage repair of defective assets in your stockroom in the Hardware Asset Workspace](https://www.servicenow.com/docs/~z425mbG6IyGvZ8Lsq60xQ "Optimize your inventory by getting the defective hardware assets in your stockroom repaired using the Repair flow.")
* [Manage picking hardware assets within your stockroom for Hardware Asset Management workflows](https://www.servicenow.com/docs/39Wh3AVTyN3O7y_D58_bBQ "Enable the Asset pick task explicitly for your stockroom and provide granular location details of the asset to facilitate asset picking within your stockroom.")
* [Manage hardware asset tasks using the Mobile Agent application](https://www.servicenow.com/docs/CsGxDNxNT8AMEvgTNMVBlA "Manage hardware asset tasks such as repair tasks and asset pick tasks using the intuitive Mobile Agent application.")
* [Manage asset put away using the Hardware Asset Workspace](https://www.servicenow.com/docs/lSL0w2rXwEKqocL9TOsGvg "Enable the Asset put away task explicitly for your stockroom to put away the assets from the receiving bay in the designated aisle-space. View the open Asset put away task and close it after specifying the aisle-space value to move the asset in the stockroom.")
* [Audit your hardware assets by using Asset Attestation](https://www.servicenow.com/docs/tQXHq3HF4n00qLPorCx3ZQ "Improve the asset utilization by auditing the hardware assets assigned to your employees and validating if the employees are using the assigned assets.")  
**Related tasks**   

* [Manage asset bundles from your inventory](https://www.servicenow.com/docs/NDJXpkKjLM3VvpR9yaRcug "Create asset bundles from existing assets in your inventory to track, reserve, or deploy a group of assets as a single entity.")
* [Use Advanced Shipment Notification](https://www.servicenow.com/docs/sJ~JKZ0cnXLqoyvkQ4kZ4g "Use Advanced Shipment Notification (ASN) to automate and create asset records when your assets are in transit.")
* [Create an inventory stock order request](https://www.servicenow.com/docs/5eFeCbdrupaI46K8fdlUaQ "Create an inventory stock order request so that you can order new hardware in bulk for your stockrooms. After your request is approved, the Hardware Stock Order flow takes you through the process of requesting, sourcing, and receiving your order.")
* [Use a hardware asset request flow](https://www.servicenow.com/docs/~K_4PRouvGpVns9sFm_N3Q "Use a hardware asset request flow for requesting, sourcing, and deploying hardware catalog items from the Service Catalog application.")
* [Request a Hardware Asset Refresh](https://www.servicenow.com/docs/Sjj~PSn0_dpeqWwnzme4nw#hardware-asset-refresh "Use the Hardware Refresh request flow to track the aged hardware assets that are nearing the end of their life cycle. Replace them with new hardware assets.")
* [Manage your expiring contracts for leased hardware assets](https://www.servicenow.com/docs/SKwwb2uIqDksW~QhwYihZg "Use the lease contract expiration flow and decide on what to do before your leased hardware asset contract expires. Get notifications about the lease contracts that are nearing their expiration dates.")
* [View RFID information of assets](https://www.servicenow.com/docs/hh7OeFxPr_k6gvr1pwp70w "View the Radio Frequency Identification (RFID) information of assets to manage and locate important assets easily.")
* [Create an internal lifecycle in the Hardware Asset Workspace](https://www.servicenow.com/docs/0DJGJ998bTgCoLGsN9kxTA "Create a custom (internal) lifecycle to explicitly specify lifecycle dates for a selected hardware or consumable model in the Hardware Asset Workspace.")
* [Track asset location using indoor maps](https://www.servicenow.com/docs/pac_v~~AzBp~AehLN7jUMw "Locate and track the consumables and hardware, bundle, and pallet assets in your organization by using indoor maps. Indoor maps provide an interactive interface that enables you to visualize the location of your assets within your campuses, buildings, floors, and places.")
* [Acknowledge receipt of assets on the Employee Center portal](https://www.servicenow.com/docs/m7HGhFaj5ZFYsyRLznKLJg "After receiving hardware or consumable assets that were in transit and reserved for you, confirm their receipt on the Employee Center portal.")
* [Update associated Decision tables for HAM flows](https://www.servicenow.com/docs/Jnqa2S4u~mJUeeTsykiAbg "Update associated Decision tables for Hardware Asset Management (HAM) flows to trigger a new or customized HAM flow.")

*[\>]: and then