---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Create an inbound asset order

# Create an inbound asset order {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create an inbound asset order to associate a customer request to an asset order.

## Before you begin

Role required: sn_daas_ham.daas_asset_manager

* Install the Hardware Asset Management for DaaS application from [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).
* Install the Hardware Asset Management application from [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).
{#create-inbound-order__ul_sls_3sr_gbc}

## About this task

For an inbound asset order to be considered complete, all its inbound asset order lines must reach the Complete stage.

## Procedure

1. Navigate to WorkspacesHardware Asset Workspace.
2. Select the DaaS provider view.
3. Select the Inbound asset orders tab.
4. Select New.
5. On the form, fill in the fields.  
   {#create-inbound-order__table_qcg_m2s_2bc__entry__2}

   | Field | Description |
   |-|-|
   | Number | Unique number for the inbound asset order. |
   | External request reference | Customer-provided reference for the asset request that helps you track the source. For example, the customer has requested an asset through an email. Here, the external request reference would be xyz@gmail.com. |
   | DaaS account | Associated DaaS account of the customer. |
   | Delivery address | Designated delivery address for the asset. |
   | State | Status of the inbound asset order. This field is automatically set to Open. |
   | Requested for | The name of the customer associated with the DaaS account, for whom the asset is requested. |
   | Estimated delivery date | Estimated delivery date of the asset that's being sent to the specified delivery address. |
   [Table 1. Create New Inbound asset order form]

   {#create-inbound-order__table_qcg_m2s_2bc}
6. Select Save.

## Result

* An inbound asset order with a unique number is created.
* Inbound asset order line tab is created.
{#create-inbound-order__ul_rjd_b5r_gbc}

## What to do next

[Create an inbound asset order line](https://www.servicenow.com/docs/JjyMzcFUKfA~g48e923A1Q "Create an inbound asset order line for every asset in an inbound asset order.")

*[\>]: and then