---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Integration with Zero Touch Mobility

# Hardware Asset Management integration with Zero Touch Mobility {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

ServiceNow®
Hardware Asset Management is integrated with Samsung SDS Zero Touch Mobility to manage the complete life-cycle of mobile devices.  
The benefits of Hardware Asset Management integration with Zero Touch Mobility are as follows:

* Deploy, manage, and monitor mobile assets on a single platform leveraging automated workflows for day-to-day mobile device management tasks like the following:
  * Onboarding new devices
  * Unenrolling devices
  * Requesting new orders, upgrades, or replacements with self-service options
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* Manage and report on the mobile device life-cycle with an integrated solution that improves visibility and collaboration across the organization.
* Optimize costs and utilization of all your mobile devices.
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## Requirements and limitations {#ham-for-ztm__section_mzh_cx5_c1c}

Requirements and limitations for Hardware Asset Management integration with Zero Touch Mobility solution are as follows:

* The solution is dependent on the Hardware Asset Management (sn_hamp) application.
* Only the Mobile Device resource category is available. This resource category is opted-in automatically.  
  Based on the acquisition method of assets, the following resource subcategories are available for the Mobile Device:
  * Bring Your Own Asset
  * Corporate Asset
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* Only mobile devices are licensed under this solution. You can view the subscription details using the ITAM license report. For more information, see [View the license report for the Hardware Asset Management application](https://www.servicenow.com/docs/8wOq7gpLlW8FTd6wgBdSLw "View details of the subscriptions purchased and consumed by your organization for the managed IT resource types such as Server, End User Computing Device, Networking Device, Mobile Device, and Telecom Network Inventory using the ITAM License Report.").  
  Note:  
  Even if Hardware Asset Management is activated explicitly on your ServiceNow instance, the mobile devices are licensed only under the Mobile Device resource category of the Hardware Asset Management integration with Zero Touch Mobility solution. For more information, see [Licensing framework for Hardware Asset Management solutions](https://www.servicenow.com/docs/JeX2Y7nrtyD4DyI8upSLxQ "Manage the subscription units purchased and consumed by your organization for all the Hardware Asset Management solutions with the improved HAM licensing framework. When more than one Hardware Asset Management solution is activated on a ServiceNow instance, any licensable and opted-in resource category is licensed only under one solution.").
* The following Hardware Asset Management features aren't available:
  * Hardware Model Normalization
  * Content upload and download
  * Performance Analytics Dashboard
  * Asset Executive Dashboard
  * Success Portal

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  Note:  
  HAM Guided Setup is available. However, it isn't required to run the setup.

  For more information on the Hardware Asset Management workflows and features, see [Hardware Asset Management subscription](https://www.servicenow.com/docs/4sHxsJ1i2eShdgJBc708Xw "The ServiceNow platform uses a licensing method where your organization is charged for using the IT Asset Management application- ServiceNow Hardware Asset Management.").
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## Supported Hardware Asset Management features {#ham-for-ztm__section_aws_42y_y1c}

The following Hardware Asset Management features are available without any restrictions:

* [Stock order](https://www.servicenow.com/docs/5eFeCbdrupaI46K8fdlUaQ "Create an inventory stock order request so that you can order new hardware in bulk for your stockrooms. After your request is approved, the Hardware Stock Order flow takes you through the process of requesting, sourcing, and receiving your order.")
* [Advanced Shipment Notification](https://www.servicenow.com/docs/sJ~JKZ0cnXLqoyvkQ4kZ4g "Use Advanced Shipment Notification (ASN) to automate and create asset records when your assets are in transit.")
* [Standard Asset Request flow](https://www.servicenow.com/docs/~K_4PRouvGpVns9sFm_N3Q "Use a hardware asset request flow for requesting, sourcing, and deploying hardware catalog items from the Service Catalog application.")
* [Shipment carrier integration](https://www.servicenow.com/docs/A7_NFm3NNqg~9167WnV7OA "You can check the status of your shipments in real time by integrating your ServiceNow instance with a third-party carrier application using the integration framework provided by the IT Asset Management application.")
* [Advanced inventory and distribution](https://www.servicenow.com/docs/tfGWIX1FaxYMbYw~DuPy_g "Link two geographically related stockrooms to create a distribution channel and make the distribution of assets more efficient. You can assign a preference order for each channel to source assets to the stockroom.")
* [Asset reclamation](https://www.servicenow.com/docs/WGle3r3dwdAUyG~WFvuNaw#reclaim-asset "Reclaim Asset catalog item integrates Asset Management module with HR module to let you efficiently reclaim assets.")
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The following Hardware Asset Management features have limited availability:

* HAM workflows: Non-mobile devices are excluded from the HAM workflows.
* [Lease expiration flow](https://www.servicenow.com/docs/SKwwb2uIqDksW~QhwYihZg "Use the lease contract expiration flow and decide on what to do before your leased hardware asset contract expires. Get notifications about the lease contracts that are nearing their expiration dates."): Non-mobile devices are excluded from this flow.
* [Hardware Asset Workspace](https://www.servicenow.com/docs/FKo_qJuoa_jeRs4Fb9Pzpw "The Hardware Asset Workspace is the intuitive and streamlined user interface of the Hardware Asset Management application to manage your hardware assets."): Reports and dashboards related to normalization of assets aren't available.
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**Related concepts**   

* [Exploring Hardware Asset Management](https://www.servicenow.com/docs/ASHCsuivYkjbfY6G~5umbQ "Learn more about Hardware Asset Management by reviewing the benefits that it can provide for different users in your organization.")