---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Hardware Asset Management

# Hardware Asset Management {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Hardware Asset Management (HAM) application is a licensable application that on
activation provides advanced workflow, automation, and mobile capabilities to maintain your
assets.
Watch this short video for an introduction to the Hardware Asset Management
application.

Note:  
Beginning with the ServiceNow AI Platform® Washington DC release, limited support is provided for the Hardware Asset Management Core UI interface. While it remains active in your instance, including when you upgrade to a new ServiceNow AI Platform release, the best approach is moving to the new workspace experience. For more information, see [KB1584544](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584544), [Hardware Asset Workspace](https://www.servicenow.com/docs/FKo_qJuoa_jeRs4Fb9Pzpw "The Hardware Asset Workspace is the intuitive and streamlined user interface of the Hardware Asset Management application to manage your hardware assets.") and [Next Experience UI](https://www.servicenow.com/docs/access?context=next-experience-landing-page&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US).  

|-|-|
| [Explore Learn the key features and business value that the Hardware Asset Management application offers.](https://www.servicenow.com/docs/ASHCsuivYkjbfY6G~5umbQ "Learn more about Hardware Asset Management by reviewing the benefits that it can provide for different users in your organization.") | [Configure Activate Hardware Asset Management supporting plugins and assign roles.](https://www.servicenow.com/docs/M8iJjhIGd~OPu3xW7cy9bw "Configure Hardware Asset Management to have centralized asset data for accurate inventory and insights, automate the IT life cycle with workflows, and reduce the asset costs and risks.") |
| [Use Use the Hardware Asset Management to efficiently manage your hardware assets.](https://www.servicenow.com/docs/w7vEcU7gdj~1cJrL0iq_RA "Use the Hardware Asset Management application to manage your hardware and consumable assets.") | [Reference Improve your business processes and practices by visualizing actionable data.](https://www.servicenow.com/docs/Ve7gTs5NPQN7aG_xjts6Wg "Reference topics provide additional information about the lists and forms that you use to configure and administer Hardware Asset Management.") |
| [ServiceNow Otto for Hardware Asset Management (HAM)Use the ServiceNow Otto for Hardware Asset Management (HAM) application to streamline and automate the hardware asset request process with the agentic workflows.](https://www.servicenow.com/docs/YiebHF7QHpHZqRG2ozHQXg "Use the ServiceNow Otto for Hardware Asset Management (HAM) application to streamline and automate the hardware asset request process and the repair process with the agentic workflows.") | [Device as a Service (DaaS)Use the Device as a Service (DaaS) feature to provide assets and asset management services to customers of DaaS providers via a subscription model.](https://www.servicenow.com/docs/uSUgIXSr2c_1e5zIj0hWsw "The Device as a Service (DaaS) feature provides assets and asset management services to the customers of DaaS providers via a subscription model.") |
[ ]

{#ham-landing-page__table_iwv_lpv_klb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

## Learn {#ham-landing-page__section_hdg_lyr_kwb}

[What is Hardware Asset Management?](https://www.servicenow.com/products/it-asset-management/what-is-hardware-asset-management.html)