---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Hardware Asset Management license exclusion

# Hardware Asset Management license exclusion {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Pay only for the assets using licensed Hardware Asset Management features and
exclude an asset for which you don't want to use the licensed features.

Hardware asset features are restricted to hardware and consumable asset records. Use the asset
level exclusion when you want to use Hardware Asset Management licensed
features but want to exclude a few assets. For more information about excluding an
asset, see [Exclude assets](https://www.servicenow.com/docs/vwXTqg_EFdYF7d3F75TSKg "Exclude an asset for which you don't want to use Hardware Asset Management licensed features.").

Hardware assets belonging to a category that you don't opt in are excluded by default. For
example, if you don't opt in for the End User Computer category, all End user computers would be
excluded. For more information, see [Opt-in or opt-out of HAM license resource categories](https://www.servicenow.com/docs/xduijDyY9m6KG9R4~Ya_hg "Opt in the Hardware Asset Management (HAM) license resource categories that are part of the HAM subscription. You can purchase and opt in the resource categories that you use, and you can opt out and not pay for the categories that you don't use.").  
You can't select and use the excluded assets in the following HAM flows and tasks:

* [Loaner](https://www.servicenow.com/docs/hRhZ4dvwu5XSfutaWdpGUA#loaner-asset "Request a loaner asset or consumable when you need it for a short period of time.")
* [Disposal](https://www.servicenow.com/docs/DWp7SzrsyScGYdfMs53kCw "Create a disposal order for hardware or consumable assets. You can create a disposal order for an asset reaching its end of life cycle or an asset that is no longer functional.")
* [Refresh](https://www.servicenow.com/docs/Sjj~PSn0_dpeqWwnzme4nw#hardware-asset-refresh "Use the Hardware Refresh request flow to track the aged hardware assets that are nearing the end of their life cycle. Replace them with new hardware assets.")
* [Lease](https://www.servicenow.com/docs/SKwwb2uIqDksW~QhwYihZg "Use the lease contract expiration flow and decide on what to do before your leased hardware asset contract expires. Get notifications about the lease contracts that are nearing their expiration dates.")
* [Bundle](https://www.servicenow.com/docs/2lbW7cZOHPiAF3lcL_Budg "Asset bundles help you bundle a group of assets, already in your inventory, as a single entity.")
* [Return Merchandise Authorization
  (RMA)](https://www.servicenow.com/docs/JIbFcC2gs4qYoU4iBoVkSw "Submit a Return Merchandise Authorization (RMA) request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.")
* [Audit](https://www.servicenow.com/docs/eqXwWBYjdkR0PGo1qvoC9g "Perform scheduled or blind audits of stockrooms and other locations, such as offices or datacenters, to confirm accurate inventory information.")
* [RFID](https://www.servicenow.com/docs/pEDkMcB1ksTOxQjKvfMBMA "Integrating a Zebra technology Radio Frequency Identification (RFID) system with your ServiceNow instance enables you to identify , track, and manage your hardware asset locations automatically.")
* [Asset lifecycle automation](https://www.servicenow.com/docs/dvpnLCBRqPc2~FKtMPKZSg "Automate the update of your asset records throughout its life cycle and remove the effort of manually maintaining asset accuracy.")
* [Pallets](https://www.servicenow.com/docs/SpMnqdteBHAMJLNIDFuC7Q "Use the Pallet asset class to track and manage assets in your inventory as a group. You can easily move a group of assets between locations or dispose of them as a group.")
* [Donation](https://www.servicenow.com/docs/1WC3WbxUj8FWoS7Gwj1uQQ "You can easily donate hardware and consumable assets in stock in your organization to charity organizations through an Asset Donation Order.")

{#ham-license-exclusion__ul_lqc_kwm_dvb}  
Note:  
Any workflow once started on an asset is allowed to complete even if the asset is marked excluded midway through.
**Related concepts**   

* [Hardware Asset Management licensing](https://www.servicenow.com/docs/80LqgxMqf2kgUclceLiYYw "Hardware Asset Management (HAM) licensing enables you to choose the Hardware Asset Management resource categories that you want to use. You can save money by paying only for those categories that you use, and not for categories that you don't use.")
* [Licensing framework for Hardware Asset Management solutions](https://www.servicenow.com/docs/JeX2Y7nrtyD4DyI8upSLxQ "Manage the subscription units purchased and consumed by your organization for all the Hardware Asset Management solutions with the improved HAM licensing framework. When more than one Hardware Asset Management solution is activated on a ServiceNow instance, any licensable and opted-in resource category is licensed only under one solution.")