Success portal view in Hardware Asset Workspace

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Success portal view in Hardware Asset Workspace

    The Success portal view in Hardware Asset Workspace enables ServiceNow customers to effectively monitor and enhance their Hardware Asset Management (HAM) application. It provides tools to track progress through success goals, assign and monitor success activities, and advance the HAM program maturity with predefined maturity stages. This functionality supports better value realization and management of hardware assets within an organization.

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    Key Features

    • Success Goals Tracking: Create and monitor success goals that measure the value and projected savings from hardware assets. This allows customers to focus on key assets and assess their impact.
    • Success Activities: Assign and track activities linked to success goals to evaluate progress and ensure accountability in achieving HAM objectives.
    • Program Maturity Stages: The HAM maturity model categorizes progress into Crawl, Walk, and Run stages, helping customers mature their HAM program and improve value delivery. Maturity items can be linked to success goals for efficient management.
    • Email Notifications: Automated notifications are sent to relevant groups or owners when success goals or activities are assigned or marked for review, promoting timely engagement.
    • Domain Support and Filtering: When the Performance Analytics - Domain Support plugin is active, the Success portal supports domain separation and filtering by domain and time period, enabling tailored insights.
    • Dashboard Widgets: The portal’s dashboard provides key metrics including current HAM maturity stage, total completed success goals, actual and projected savings, a list of all goals by status, comparison of projected versus actual goals by category, and open activities.

    Key Outcomes

    • Improved visibility into the performance and value of hardware asset management initiatives.
    • Structured approach to advancing HAM maturity within the organization through predefined stages and linked goals.
    • Enhanced collaboration and accountability via assigned success activities and automated notifications.
    • Actionable insights from real-time dashboards that help optimize HAM program effectiveness and savings.

    Note: The HAM maturity program and several key dashboard features require Hardware Asset Management version 10.0.0 or later.

    Use the Success portal view in Hardware Asset Workspace to track the progress of your Hardware Asset Management (HAM) application with success goals, assign activities to track the success of your goals, and mature your HAM program with predefined maturity items.

    Success portal helps you perform the following actions:
    • Track the progress of your HAM application through success goals

      Success goals help you analyze the value that you get out of your hardware assets and calculate your projected savings. Create success goals for the assets that you want to track. For more information about creating a success goal, see Create a success goal for Hardware Asset Management.

    • Track the progress of your success goals

      Track the success of your goals by creating success activities for the goals. For more information, see Create success activities for HAM success goals.

    • Mature your HAM program with predefined maturity items
      The program maturity is categorized into Crawl, Walk, and Run stages to help you improve the value return of your HAM application within your organization. You can link these maturity items to success goals and use the HAM application efficiently. For more information, see View all maturity items for Hardware Asset Management.
      Important:
      The HAM maturity program is available with the Hardware Asset Management 10.0.0 version or later.
    Email notifications are sent when the following conditions are met:
    • To a group, when a success goal is assigned to that group.
    • To an owner, when a success goal is assigned to that owner.
    • To an owner, when a success goal is marked as Pending Review.
    • To an assigned user or an assignment group, when a success activity is assigned.

    Access the Success portal by navigating to Hardware Asset Workspace > Success portal.

    The Success portal supports domain separation when the Performance Analytics - Domain Support plugin (com.snc.pa.domain_support) is activated. To filter the data by domain, select a domain at the top of the dashboard.

    Hardware asset success portal view in Hardware Asset Workspace.

    To narrow down your results, you can filter by time period.

    Table 1. Success portal dashboard
    Widget Description
    HAM maturity Current stage of your HAM program maturity such as the Crawl, Walk, or Run stage.

    View the maturity items of each stage by selecting View all maturity items. For more information, see View all maturity items for Hardware Asset Management.
    Completed success goals Total number of completed success goals.
    Total success savings Actual savings from the completed success goals.
    Projected savings Anticipated savings from the success goals are grouped by the status and category of the goal.
    All goals Complete list of success goals with one of the following statuses:
    • Draft
    • In Progress
    • Pending Review
    Projected vs actual count by category Comparison between the projected and actual success goals count with status as Draft, In Progress, or Pending Review.
    Open activities Open success goal activities.
    Important:
    The HAM maturity, Total success savings, Projected savings, and All goals fields are available with the Hardware Asset Management 10.0.0 version or later.