---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Use a hardware asset request flow

# Use a hardware asset request flow {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Use a hardware asset request flow for requesting, sourcing, and deploying hardware
catalog items from the Service Catalog application.

## Before you begin

Role required:

* catalog_admin
* procurement_admin
{#hardware-request-flow__ul_xby_qzr_2mb}

## About this task

Create a request for a hardware catalog item from the Service Catalog
application. Associate the catalog item with the Standard Hardware Asset Request
flow to trigger the flow.

The Workflow Studio application is used to create the Standard Hardware
Asset Request flow to take you through the process of sourcing, procuring, and
deploying your hardware catalog items. As the flow takes you through the various
stages, the asset details are automatically updated. You can open the Standard
Hardware Asset Request flow to view the status of the stages in the flow.  
Figure 1. Standard Hardware Asset Request flow

## Procedure

1. Log in with credentials for the role of catalog_admin and navigate to Service CatalogMaintain Items.
2. Open the hardware catalog item and in the Flow field, select Standard Hardware Asset Request.  
   If the Flow field isn't visible, add it to the form layout by right-clicking the menu icon and navigating to ConfigureForm layout.
3. Select Save.  
   The Standard Hardware Asset Request flow is now associated with the hardware catalog item.
4. Navigate to Service Catalog and select Hardware.
5. Select your catalog item from the list.
6. In the Location field, specify the location where the assets should be deployed.  
   By default, this field is set to the location of the logged-in user. However, you can select a location from the list of available locations.  
   Note:  
   This field is available only for Hardware catalog items that are published from Hardware models after upgrading to Hardware Asset Management 8.0.0.
7. In the Quantity field, specify the quantity of the assets and select Order Now.
8. Log in with credentials for the role of procurement_admin and open the new request.
9. In the Requested Items related list, select the request item.
10. In the Requested Item form layout, select the Flow Context related link to view the current stage of the Standard Hardware Asset Request flow.
11. Select the Catalog Tasks related list to view the sourcing task for the request.
12. Open the catalog task and select Source Request.
13. In the Source Request form layout, select Add Transfer Order or Add Purchase Order to source the request via a transfer order or a purchase order.  
    After you procure the catalog item, the Asset pick task is created for the Requested item only if the asset is sourced from the stockroom which has the Asset Pick task enabled. Otherwise the Deployment task is created for the Requested item without the Asset pick task. For details, see [Enable the Asset pick task for your stockroom in the Hardware Asset Workspace](https://www.servicenow.com/docs/3~hEq0YgBRlMxRbaUmTydA "Enable the Asset pick task for your stockroom so that the task is automatically added to Standard Hardware Asset requests, Hardware Asset Refresh requests, and Sourcing workflow.").
14. Select the Requested items related list and select the requested item.
15. Select the Catalog Tasks related list.
    * If the Pick task is enabled for the source stockroom, complete the Asset pick task first and then complete the Deploy task.
    * If the Pick task isn't enabled, complete the Deploy task.
    {#hardware-request-flow__choices_dvd_zf1_4bc}
16. Complete the Asset pick task using the Mobile Agent application.  
    For details on completing this step, see [Manage hardware asset pick tasks using the Mobile Agent application](https://www.servicenow.com/docs/NSxAC008~yzHdeb9gFWBAA "Work on the hardware asset pick tasks assigned to you by using the Mobile Agent application.").  
    The Deployment task is created for the requested item.
17. Close the Deployment task.  
    In the Standard Hardware Asset Request flow, the action that is associated with deploying the assets is complete. The State, Assigned, Installed, Location, and Assigned to fields of asset are updated. The CI that is associated with the asset is also updated.
**Related concepts**   

* [Work with hardware normalization](https://www.servicenow.com/docs/w1ZUMJ0y8IUi8F7ps09ASw "Asset Management Hardware Model Normalization enables users to normalize the details, such as manufacturer, product, model, and device type, of your hardware and consumable models. Data from the models is compared against the data in the Hardware Model Normalization Content Service.")
* [Manage your inventory through pallet assets](https://www.servicenow.com/docs/tyeWMAi3xWDyVOmQrjuXWA "Manage your inventory effectively using pallet assets.")
* [Manage loaner assets](https://www.servicenow.com/docs/HuewXgODTYAvh8gm4d7t6A "Request a loaner asset or consumable for a short period. You can also prepare the loaner asset or consumable for deployment and reclamation by using loaner asset tasks. Deploy the loaner asset or consumable for a specific period, and reclaim it on the return date.")
* [Donate assets to charity organizations](https://www.servicenow.com/docs/tAsHGHe_0ou6jrrbOYggJQ "Use the Asset Donation flow to donate hardware and consumable assets of your organization to charity organizations.")
* [Manage RMA requests](https://www.servicenow.com/docs/YTd8m6XPZ5lCRkVYaqru2g "Initiate a Return Merchandise Authorization (RMA) process by submitting an RMA request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.")
* [Audit hardware asset inventory](https://www.servicenow.com/docs/eqXwWBYjdkR0PGo1qvoC9g "Perform scheduled or blind audits of stockrooms and other locations, such as offices or datacenters, to confirm accurate inventory information.")
* [Reclaim hardware assets](https://www.servicenow.com/docs/d_O~oNdbwKhZaYEOeDYAFw "Reclaim hardware assets efficiently and store them in the inventory, reassign, send it for repair, or dispose of as required.")
* [Manage the lifecycle of hardware models with calculated lifecycle templates](https://www.servicenow.com/docs/mF7QlczQVoS6gOxo6r9RcQ "Manage the complete lifecycle of hardware models by creating calculated lifecycle templates and associating these templates with the models.")
* [Receive asset warranty details from Lenovo](https://www.servicenow.com/docs/0ZShIZIbvuZKUr42PL0VUg "Connect to the Lenovo Warranty API and get the warranty details of your hardware assets.")
* [Manage stockrooms](https://www.servicenow.com/docs/NgR5nujHxsg6FVO1csneyA "Manage the assets in the stockroom by using appropriate stock rules, service locations, and distribution channels.")
* [Track shipments using the integration framework](https://www.servicenow.com/docs/3AnViiILkSClQkM3noU~UQ "Track your shipments in real time by integrating your ServiceNow instance with your third-party carrier's application through the integration framework provided by the IT Asset Management application.")
* [Assess performance of Hardware Asset Management](https://www.servicenow.com/docs/WA1h6dMDxwxffq~a~M06Lw "Track the success of the Hardware Asset Management application in your instance by creating success goals. You can also create a success goal category for a success goal and track the success of your goals by creating success activities.")
* [Manage refresh of assets using Zero Touch Refresh](https://www.servicenow.com/docs/sCk2jSQYosp_UTrAqC_IGw "Enable your employees to request hardware refreshes through an external vendor by using the Zero Touch Refresh flow on your ServiceNow instance. This process enables you to eliminate having to maintain a local inventory of new assets.")
* [Configure the Total Cost of Ownership of assets](https://www.servicenow.com/docs/GejS_WRXU0EjqTuwnphDZA "Configure the Total Cost of Ownership (TCO) of assets by creating rate cards for each task in a Hardware Asset Management workflow.")
* [Manage Hardware Asset Management subscriptions](https://www.servicenow.com/docs/j~dX06Jsj0WDHuvoBeXc0Q "Save on Hardware Asset Management licensing cost by choosing only the Hardware Asset Management Resource Categories that you use.")
* [Manage repair of defective assets in your stockroom in the Hardware Asset Workspace](https://www.servicenow.com/docs/~z425mbG6IyGvZ8Lsq60xQ "Optimize your inventory by getting the defective hardware assets in your stockroom repaired using the Repair flow.")
* [Manage picking hardware assets within your stockroom for Hardware Asset Management workflows](https://www.servicenow.com/docs/39Wh3AVTyN3O7y_D58_bBQ "Enable the Asset pick task explicitly for your stockroom and provide granular location details of the asset to facilitate asset picking within your stockroom.")
* [Manage hardware asset tasks using the Mobile Agent application](https://www.servicenow.com/docs/CsGxDNxNT8AMEvgTNMVBlA "Manage hardware asset tasks such as repair tasks and asset pick tasks using the intuitive Mobile Agent application.")
* [Manage asset put away using the Hardware Asset Workspace](https://www.servicenow.com/docs/lSL0w2rXwEKqocL9TOsGvg "Enable the Asset put away task explicitly for your stockroom to put away the assets from the receiving bay in the designated aisle-space. View the open Asset put away task and close it after specifying the aisle-space value to move the asset in the stockroom.")
* [Audit your hardware assets by using Asset Attestation](https://www.servicenow.com/docs/tQXHq3HF4n00qLPorCx3ZQ "Improve the asset utilization by auditing the hardware assets assigned to your employees and validating if the employees are using the assigned assets.")  
**Related tasks**   

* [Manage asset bundles from your inventory](https://www.servicenow.com/docs/NDJXpkKjLM3VvpR9yaRcug "Create asset bundles from existing assets in your inventory to track, reserve, or deploy a group of assets as a single entity.")
* [Use Advanced Shipment Notification](https://www.servicenow.com/docs/sJ~JKZ0cnXLqoyvkQ4kZ4g "Use Advanced Shipment Notification (ASN) to automate and create asset records when your assets are in transit.")
* [Create an inventory stock order request](https://www.servicenow.com/docs/5eFeCbdrupaI46K8fdlUaQ "Create an inventory stock order request so that you can order new hardware in bulk for your stockrooms. After your request is approved, the Hardware Stock Order flow takes you through the process of requesting, sourcing, and receiving your order.")
* [Create a disposal order](https://www.servicenow.com/docs/DWp7SzrsyScGYdfMs53kCw "Create a disposal order for hardware or consumable assets. You can create a disposal order for an asset reaching its end of life cycle or an asset that is no longer functional.")
* [Request a Hardware Asset Refresh](https://www.servicenow.com/docs/Sjj~PSn0_dpeqWwnzme4nw#hardware-asset-refresh "Use the Hardware Refresh request flow to track the aged hardware assets that are nearing the end of their life cycle. Replace them with new hardware assets.")
* [Manage your expiring contracts for leased hardware assets](https://www.servicenow.com/docs/SKwwb2uIqDksW~QhwYihZg "Use the lease contract expiration flow and decide on what to do before your leased hardware asset contract expires. Get notifications about the lease contracts that are nearing their expiration dates.")
* [View RFID information of assets](https://www.servicenow.com/docs/hh7OeFxPr_k6gvr1pwp70w "View the Radio Frequency Identification (RFID) information of assets to manage and locate important assets easily.")
* [Create an internal lifecycle in the Hardware Asset Workspace](https://www.servicenow.com/docs/0DJGJ998bTgCoLGsN9kxTA "Create a custom (internal) lifecycle to explicitly specify lifecycle dates for a selected hardware or consumable model in the Hardware Asset Workspace.")
* [Track asset location using indoor maps](https://www.servicenow.com/docs/pac_v~~AzBp~AehLN7jUMw "Locate and track the consumables and hardware, bundle, and pallet assets in your organization by using indoor maps. Indoor maps provide an interactive interface that enables you to visualize the location of your assets within your campuses, buildings, floors, and places.")
* [Acknowledge receipt of assets on the Employee Center portal](https://www.servicenow.com/docs/m7HGhFaj5ZFYsyRLznKLJg "After receiving hardware or consumable assets that were in transit and reserved for you, confirm their receipt on the Employee Center portal.")
* [Update associated Decision tables for HAM flows](https://www.servicenow.com/docs/Jnqa2S4u~mJUeeTsykiAbg "Update associated Decision tables for Hardware Asset Management (HAM) flows to trigger a new or customized HAM flow.")

*[\>]: and then