Inventory view

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Inventory view

    The Inventory view in the Hardware Asset Workspace provides ServiceNow customers with a comprehensive interface to manage and monitor various inventory functions such as asset audits, disposal orders, transfer orders, and more. It enables efficient tracking and action-taking on hardware assets, enhancing visibility and control over inventory processes.

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    Access to the Inventory view requires the asset or inventoryadmin role.

    Key Features

    • Tabs for Inventory Functions:
      • Overview: Displays consolidated inventory data through widgets and charts, including open hardware requests, RMA request lines, transfer orders, asset audits, stock orders, and loaner asset orders.
      • All stockrooms: Allows viewing, creation, and management of stockrooms.
      • Asset audits: Supports performing scheduled or blind audits across stockrooms and other locations.
      • Disposal orders: Enables creation and management of disposal orders for hardware and consumables at end of life or non-functional status.
      • Loaner asset orders: Provides visibility and management of all loaner asset orders.
      • RMA orders and line items: Facilitates viewing and action on Return Merchandise Authorization (RMA) orders and their line items.
      • Transfer orders: Supports creating, viewing, and managing transfer orders.
      • Donation orders: Lists asset donation orders.
      • Repair orders: Shows repair orders and allows creation of new repair requests for assets.
      • Asset attestations: Enables creation of attestations or schedules for remote hardware audits.
    • Filtering and Navigation: Use filters such as Domain (when domain separation is enabled), Location, Stockroom, and Model category to narrow down inventory data views.
    • Action Cards: Quickly identify and act on key service location and shipment issues, including:
      • Stockrooms missing service locations or distribution channels
      • Stale shipments lacking updated tracking information
      • Shipment data discrepancies between carrier status and shipment stage
      • Carrier integration failures and unmapped carrier profiles

    Using the Overview tab

    The Overview tab provides widgets that summarize critical inventory metrics to help you monitor and manage your hardware assets effectively. You can click on these widgets for detailed views and take necessary actions on discrepancies or pending tasks. The tab also presents notifications with direct links to resolve issues like incomplete audits or disposal orders.

    Widgets include counts of open hardware requests, open RMA request lines, transfer orders, asset audits in progress, incomplete stock orders, and loaner asset orders by status, among others.

    Practical Benefits

    • Gain centralized visibility across all inventory functions to ensure accurate asset tracking and lifecycle management.
    • Streamline audit processes with scheduled and blind audits supported directly within the workspace.
    • Manage asset disposition through disposal, donation, and repair orders efficiently.
    • Address shipment and carrier integration issues proactively using integrated action cards.
    • Filter and customize views to focus on specific domains, locations, or asset categories for targeted inventory control.

    Use the Inventory view in the Hardware Asset Workspace to view the inventory functions such as Asset audits and Disposal orders and to take any inventory-related actions.

    Use the following tabs to view the inventory functions and take appropriate actions:

    • Overview: View various inventory data, such as the number of open hardware requests from stock, RMA request lines, and open transfer orders.
    • All stockrooms: View, create, and manage stockrooms.
    • Asset audits: Perform scheduled or blind audits of asset stockrooms and other locations such as offices or data centers.
    • Disposal orders: Create and manage a disposal order for hardware or consumable assets that have reached their end of life cycle or are no longer functional.
    • Loaner asset orders: View all the Loaner asset orders and take appropriate actions.
    • RMA orders: View all the RMA orders and take appropriate actions.
    • RMA line items: View all the RMA line items and take appropriate actions.
    • Transfer orders: Create transfer orders, view existing transfer orders, and take appropriate actions.
    • Donation orders: View the list of asset donation orders.
    • Repair orders: View the list of repair orders submitted for repair of assets with your stockroom. You can also create repair orders.
    • Asset attestations: Create asset attestations or attestation schedules to perform remote audits for hardware assets.

    To create an asset audit for your inventory, select New asset audit. For more details, see Create an audit record in the Hardware Asset Management application.

    Note:
    You need the asset or inventory_admin role to access the Inventory view.

    Overview tab

    Use the Overview tab for a consolidated view of various inventory data as widgets. You can also view notifications about actions with links to act on discrepancies, such as incomplete information on asset audits or disposal orders.
    Figure 1. Inventory view
    Inventory view in Hardware Asset Workspace.

    Select any widget or chart to view in detail and take required actions. You can also use Domain, Location, Stockroom, and Model category lists to narrow down your results. The Domain filter is available only when domain separation is enabled.

    Table 1. Inventory overview
    Widget or chart Description
    Open hardware requests from stock (YTD) Number of transfer orders of Procurement type that are already delivered and created this calendar year.
    Open RMA request lines Number of open RMA request lines.
    Open transfer orders Number of canceled or undelivered transfer orders.
    Open asset audits Number of asset audits that are currently new or in progress.
    Open stock orders Number of incomplete or canceled stock orders.
    Orders pending delivery by stockroom Number of purchase orders that aren’t received or canceled.
    Active stock rules by model category All active stock rules grouped by their model category.
    Loaner asset orders by status Number of loaner asset orders grouped by their status, such as Return overdue, Deployed, and New.
    You can use the following important action cards related to service locations, distribution channels, and shipments to view the list of items that needs your action:
    • Stockrooms missing service locations: List of stockrooms that aren’t associated with any service locations. Stockrooms that are excluded from providing support to service locations aren't shown in the list.
    • Stockrooms missing distribution channels: List of stockrooms that aren’t associated with any distribution channels. Stockrooms that are excluded from having distribution channels aren't shown in the list.
    • Stale shipments: List of shipments that weren’t updated with the tracking information from the integrated carrier.
    • Shipment data discrepancy: List of shipment records with the Carrier status as delivered and the Stage as In Transit.
    • Carrier integration failures: List of integration profiles that failed to connect three consecutive times.
    • Unmapped carrier profiles: List of integration profiles that aren’t associated with a carrier.