Managing inbound asset orders for DaaS assets

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read
  • Following a request for a hardware asset, an inbound asset order is associated with this request by creating an order in the DaaS provider interface.

    Completing the following tasks in the Inbound asset order workflow results in the successful completion of an asset order:
    1. Create an inbound asset order
    2. Create an inbound asset order line
    3. Select an asset
    4. Pick the selected asset
    5. Prepare the picked asset
    6. Ship the prepared asset
    7. Receive the shipped asset

    In a DaaS inbound asset order, the DaaS provider and the consumer are two separate organizations. The provider accepts an order from a consumer account, then prepares and ships the asset. When the consumer acknowledges receipt, the asset record in the provider's instance is set to In use. The Assigned to field on the provider's asset record remains empty because assignment is handled by the consumer's organization, not the provider.