---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Request asset repair from Service Catalog

# Request repair of hardware assets using Service Catalog {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Submit a Service Catalog request to repair hardware assets that are defective or pending repair in your stockroom.

## Before you begin

Role required: asset

## About this task

You can request repair of multiple defective hardware assets in your stockroom using a single catalog request.

## Procedure

1. Navigate to AllService catalogAsset LifecycleAsset Repair.
2. On the form, fill in the fields.  
   {#repair-req-ham-assets-using-catalog__table_gmv_gsd_lbc__entry__2}

   | Field | Description |
   |-|-|
   | Due Date | Date by which you want the defective assets to be repaired. |
   | Stockroom | Stockroom that has assets to be repaired. |
   [Table 1. Request for stockroom repair of an asset form]

   {#repair-req-ham-assets-using-catalog__table_gmv_gsd_lbc}
3. Select assets to be repaired.
   1. Select the Edit Asset(s) icon (![Edit asset icon]()).
   2. Select the assets from the list.  
      You can add one or more assets to the request.
   3. Select the Lock icon ![]().
   {#repair-req-ham-assets-using-catalog__substeps_elc_nsd_lbc}
4. Select Submit.
{#repair-req-ham-assets-using-catalog__steps_jvc_yjb_mbc}

## Result

* Your repair request is submitted successfully.
* A repair order is created in the Draft stage.
* Each asset in the repair order is associated with a repair order line that is in the Troubleshoot stage.
{#repair-req-ham-assets-using-catalog__ul_npn_bvd_lbc}

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