Subscription summary for IT Asset Management application

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of Subscription Summary for IT Asset Management Application

    This feature enables ServiceNow customers to monitor and manage the subscriptions purchased and allocated for the IT Asset Management (ITAM) applications. By navigating toITAM Licensing > ITAM Subscription Summary, organizations can review subscription usage, allocations, and plan for future needs effectively.

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    Key Features

    • Subscription Tracking: Displays the number of subscriptions purchased and consumed for individual ITAM applications or subscription bundles.
    • Color-coded Consumption Indicators: Visual cues (green, yellow, red) indicate if subscription usage is below 90%, between 90%-100%, or over 100% (overdrawn), helping organizations quickly assess compliance.
    • Bundle Subscription Management: Subscriptions purchased as bundles provide equal subscription counts for all covered ITAM applications. Consumption is tracked per application, but spare subscriptions in one application cannot be used for another within the same bundle.
    • A la Carte Subscription Management: Subscriptions purchased per individual ITAM application are tracked separately. Usage is deducted directly from the corresponding a la carte subscriptions.
    • Mixed Bundle and A la Carte Usage: If both bundle and a la carte subscriptions exist for the same application, consumption is first deducted from the bundle subscriptions before using a la carte subscriptions. Overdrawn status is shown when consumption exceeds total purchased subscriptions.
    • Subscription Validity Dates: Displays the start and end dates for each subscription to help track active periods.

    What You Can Expect

    • Clear visibility into how many ITAM subscriptions your organization has purchased versus how many are currently consumed.
    • Automated recalculation and adjustment of bundle subscription levels if consumption exceeds purchased amounts, with clear alerts for overdrawn subscriptions.
    • Accurate allocation tracking to ensure compliance and assist in forecasting subscription renewal or expansion needs.
    • Ability to distinguish and manage subscription consumption between bundles and a la carte purchases, preventing misuse across applications.

    You can view how many subscriptions for IT Asset Management applications your organization purchased and allocated.

    Review the configuration item (CI) allocation and allocation level to see how your organization uses IT Asset Management application subscriptions and plan upcoming subscription needs.

    Navigate to ITAM Licensing > ITAM Subscription Summary to view the subscription summary.

    View the following statistics on subscriptions purchased a la carte and by bundles:

    Name
    The name of either subscription bundle or IT Asset Management application, if your organization purchased subscriptions per application separately (a la carte).
    Purchased
    The number of purchased subscriptions per bundle or application (a la carte).
    Allocated
    The number of consumed subscriptions from a bundle or application (a la carte). For bundles, this field shows the highest number of consumed subscriptions by applications that are part of the bundle. For example, if Software Asset Management consumed 300 subscriptions and Hardware Asset Management consumed 200 subscriptions, this field shows 300 for the bundle covering these applications.
    The color code indicates the percentage of the subscriptions that your organization consumed. By default, the color code threshold is 90%.
    • Green — Your organization has used less than 90% of purchased subscriptions.
    • Yellow — Your organization has used more than 90%, but less than 100% of purchased subscriptions.
    • Red — Your organization has used 100% or more and exceeded the number of purchased subscriptions. Purchased subscriptions are overdrawn.
    Start date/End date
    The dates for which this subscription is valid.
    The licensing module calculates and displays subscription consumption as follows:
    Subscriptions by bundle only

    When you purchase subscriptions in bundles, you get the same number of subscriptions for all IT Asset Management applications covered by the bundle. For example, for a bundle of 500 that covers Software Asset Management and Hardware Asset Management, your organization receives 500 subscriptions for Software Asset Management and 500 subscriptions for Hardware Asset Management.

    The licensing module subtracts the number of consumed subscriptions from the bundle subscriptions for the relevant application. Bundle subscriptions cover specific applications. You cannot use bundle subscriptions for other applications, even if these other applications are part of the same bundle. For example, you purchased a bundle of 500 covering Software Asset Management and Hardware Asset Management, and you used up all 500 Software Asset Management subscriptions. You cannot use the spare Hardware Asset Management subscriptions for Software Asset Management.

    If your organization exceeds the number of purchased subscriptions, the bundle size is automatically adjusted to the number of consumed subscriptions. When that happens, the licensing module recalculates levels of consumption for all applications covered by the same bundle.

    The Subscriptions window displays the actual number of consumed subscriptions under Allocated. The red color dot in Allocated indicates that the bundle is overdrawn.

    Subscriptions a la carte only

    The licensing module subtracts the number of consumed subscriptions from the a la carte subscriptions for the relevant application. The Subscriptions window displays the information for purchased and allocated subscriptions for IT Asset Management applications.

    If your organization exceeds the number of purchased subscriptions for an IT Asset Management application, you cannot use unconsumed subscriptions for another application.

    If your organization exceeds the number of subscriptions, the Subscriptions window shows the relevant a la carte subscription is overdrawn.

    Subscriptions for the same applications both in bundle and a la carte

    If you purchased IT Asset Management subscriptions both in bundle and a la carte, the licensing module always subtracts the number of consumed subscriptions from the bundle before deducting from the number of subscriptions purchased a la carte. For example, there is a bundle of 500 subscriptions covering Software Asset Management and Hardware Asset Management. In addition, there are 250 subscriptions for Software Asset Management purchased a la carte. The first 500 subscriptions consumed by Software Asset Management are consumed by the bundle. Only when Software Asset Management exceeds the number of subscriptions in the bundle, the licensing module starts deducting from subscriptions purchased a la carte and shows them as subscriptions allocated to Software Asset Management.

    If your organization exceeds the number of subscriptions purchased in bundle and a la carte, the licensing module considers it as overdrawn from the a la carte subscriptions. In this case, the Subscriptions window indicates that the a la carte subscriptions are overdrawn.