---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Install

# Install ServiceNow Otto for Software Asset Management (SAM) {#ariaid-title1}

* Release version: Zurich
* 
* Updated June 3, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If you have the admin role, you can install the ServiceNow Otto for Software Asset Management (SAM) application. The ServiceNow Otto for Software Asset Management (SAM) application integrates generative AI capabilities into your daily workflow tasks.

## Before you begin

Role required: admin

## Procedure

1. Go to the [ServiceNow Store](https://store.servicenow.com/store).
2. In the search bar, enter ServiceNow Otto for Software Asset Management (SAM) and then select Search.
3. Select the ServiceNow Otto for Software Asset Management (SAM) widget and then select Get to make this application available for installation on your ServiceNow instance.
4. On your ServiceNow instance, navigate to AllSystem DefinitionsPlugins.
5. Search for the ServiceNow Otto for Software Asset Management (SAM) application.
6. Select Install.
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## Result

The agentic workflow and the AI agents included in the ServiceNow Otto for Software Asset Management (SAM) application are installed on your ServiceNow instance.

## What to do next

1. Enable the ServiceNow Otto panel to access the AI agents. For details, see [Activate the ServiceNow Otto panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).
2. Activate the AI Search application on your ServiceNow instance enabling the AI agents to search and get related records.
   1. Navigate to AllAI SearchAI Search Status.
   2. Trigger the automatic AI Search activation process on your ServiceNow instance by selecting Request AI Search.  
      Note:  
      The activation process can take up to 24 hours.
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