--- sourceDocument: Zurich IT Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich IT Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Review a software reclamation rule # Review a software reclamation rule {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Use reclamation rules to cancel user subscriptions that have limited to no activity. ## Before you begin Role required: sam_admin ## About this task When you create a direct integration profile or connect an SSO application, a reclamation rule is automatically created for the software. It's important that you review the reclamation rule to verify that it meets your specifications. For more information about the reclamation rules for each application, see [Reclamation rules for SaaS and SSO applications](https://www.servicenow.com/docs/K1Kh4IT6equR2LmLNu5y_g "Reclaim unused SaaS and Single sign-on (SSO) subscriptions to reduce your total software costs.") and [Reclamation rules for Microsoft 365 integration](https://www.servicenow.com/docs/ephtFQJSSKCMmeJXentA~Q "Reclamation rules for Microsoft 365 integration sets the minimum usage threshold for a subscription. If a subscription remains inactive for a specified period, Software Asset Management marks the subscription as a potential reclamation candidate."). For SSO subscriptions, the reclamation rule checks for user logins. ## Procedure 1. Navigate to AllSoftware AssetAdministrationReclamation Rules and select the reclamation rule that corresponds to your integration profile. 2. On the form, review the fields. {#add-reclamation-rule-sub__table_o23_2fh_nfb__entry__2} | Field | Description | |-|-| | Name | Name for the reclamation rule. | | Applies to | Item type that the reclamation rule applies to. | | Include usage from additional discovery sources | This field appears only when you are reviewing the Microsoft 365 and Office 365 reclamation rules. For more information, see [Reclamation rules for Microsoft 365 integration](https://www.servicenow.com/docs/ephtFQJSSKCMmeJXentA~Q "Reclamation rules for Microsoft 365 integration sets the minimum usage threshold for a subscription. If a subscription remains inactive for a specified period, Software Asset Management marks the subscription as a potential reclamation candidate."). When selected, the usage for Microsoft Access and Publisher is considered from additional discovery solutions such as Microsoft SCCM or ACC-V for E3 to E1 optimization. | | Notify user | Option for notifying users via email that their accounts will be reclaimed unless they respond with a request to keep the accounts. If a user wants to keep a license, it becomes the responsibility of the manager to approve or reject the removal of the license. | | Days before auto-reclamation | If no response is received from the user within the specified number of days, the account is reclaimed. Note: This field appears when Notify user is selected. | | Subscription Usage Condition || | Last activity threshold | Time limit for no meaningful activity before a user account is added to the list of reclamation candidates. The default value is 60 days for direct integrations and 30 days for SSO applications. | [Table 1. Reclamation Rules form] {#add-reclamation-rule-sub__table_o23_2fh_nfb} 3. Select Update. ## What to do next View the reclamation candidates that are identified by your reclamation rule and start reclaiming user subscriptions. **Related concepts** * [SaaS License Management setup for large companies](https://www.servicenow.com/docs/O0Y1iCl_k_I2QGitihZUWA "Set up SaaS License Management for large companies to confirm that you can view all SaaS usage data in your ServiceNow instance.") * [SaaS Overview dashboard](https://www.servicenow.com/docs/iuy18ziErONPTT50s2IZSA "Optimize how much your organization spends on SaaS and SSO licensing by analyzing the subscription usage, cost, and compliance of your SaaS applications and SSO providers using the SaaS Overview dashboard.") * [Integrate with SaaS applications](https://www.servicenow.com/docs/n_jtiVIEUO4gk~txQ2iIsQ "Create an integration profile to view software usage information and optimize stale licenses.") * [Integrate with SSO providers](https://www.servicenow.com/docs/8rENXoyIYqv3hMF6dNtsFQ "Integrate with a Single Sign-On (SSO) provider to view software usage for all connected SSO applications.") * [Playbook for SaaS integrations](https://www.servicenow.com/docs/Sz~fKK~~bGQ4mwPZLU7lmQ "The SaaS playbook provides step-by-step guidance for integrating an SaaS application. It takes you in a phased way through each stage of the integration process, from initiation to completion.") * [Reclaiming user subscriptions](https://www.servicenow.com/docs/S370n3Q7CCiDSc4yBKjO6g "You can reclaim unused SaaS and SSO subscriptions to reduce your total software costs.") * [Delete an integration profile](https://www.servicenow.com/docs/If3hfSd2MVy4Tf5eB6cHuw "If your company stops using a SaaS application or SSO provider, you can delete the integration profile.") * [Subscription identifiers for SaaS and SSO applications](https://www.servicenow.com/docs/3MLuY0hXy0x1iGEk9Gftfg#subscription-identifiers "Use the SaaS License Management application to view, manage, and resolve subscription identifiers for your SaaS and SSO applications.") * [Subscription exclusions for SaaS and SSO applications](https://www.servicenow.com/docs/bVJrkophBDLo8JMEiGX_Bw#subscription-exclusions "Define subscription exclusions for your SaaS and SSO applications to optimize your licensing costs by keeping the excluded subscriptions out of license cost calculations.") * [Integrate with SaaS applications](https://www.servicenow.com/docs/n_jtiVIEUO4gk~txQ2iIsQ "Create an integration profile to view software usage information and optimize stale licenses.") **Related tasks** * [Request SaaS License Management](https://www.servicenow.com/docs/2VPNsKSGv4R503EL5y0Uew "Request the Software Asset Management - SaaS License Management plugin (sn_sam_saas_int) so that you can create and manage integrations with your SaaS and Single Sign-on (SSO) applications. You can use these integrations to track license usage and to reclaim unused licenses.") * [Create a child alias to set up multiple integration profiles](https://www.servicenow.com/docs/B3d2wfmwRbcdy~H9gCDy3A "Create a child alias to set up multiple integration profiles with unique connections and manage different configurations for each integration profile.") * [Create a child alias to set up multiple Cisco Webex integration profiles](https://www.servicenow.com/docs/rW4MUbb_ihnl4uUaQ46Q0A "Create a child alias to set up multiple Cisco Webex integration profiles.") * [Create a child alias to set up multiple Confluence Cloud integration profiles](https://www.servicenow.com/docs/qkc24dMXVUFiS3rRaInnrw "Create a child alias to set up multiple Confluence Cloud integration profiles.") * [Create a child alias to set up multiple Jira integration profiles](https://www.servicenow.com/docs/GdEscFQ0sev8ezRXoL454w "Create a child alias to set up multiple Jira integration profiles with unique connections and manage different configurations for each integration profile.") * [Associate a user with subscription records](https://www.servicenow.com/docs/id5~8C_ODik1JG1BXBPK1Q "If the User field in the Software Subscription [samp_sw_subscription] table is empty, map the field with an associated user in the User [sys_user] table within ServiceNow AI Platform.") * [Disconnect SSO apps](https://www.servicenow.com/docs/2x698iq0kPSMPXtopZECFg "Disconnect an SSO application to stop viewing subscription information for the app, or before creating a direct integration for the app.") **Related reference** * [Viewing your SaaS and SSO subscriptions](https://www.servicenow.com/docs/Zff7VXz64V0ZHykWhQsgSg "View a list of all subscriptions for your SaaS and Single Sign-On (SSO) applications.") * [Reclamation rules for SaaS and SSO applications](https://www.servicenow.com/docs/K1Kh4IT6equR2LmLNu5y_g "Reclaim unused SaaS and Single sign-on (SSO) subscriptions to reduce your total software costs.") * [Reclamation rules for Microsoft 365 integration](https://www.servicenow.com/docs/ephtFQJSSKCMmeJXentA~Q "Reclamation rules for Microsoft 365 integration sets the minimum usage threshold for a subscription. If a subscription remains inactive for a specified period, Software Asset Management marks the subscription as a potential reclamation candidate.") *[\>]: and then