---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Integrating with Zoom

# Integrating with Zoom {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read

Integrating your Software Asset Management application with the Zoom service enables you to track your software subscriptions and to reclaim unused licenses.  
With this integration, you can retrieve and analyze licensing information for the following Zoom applications:

* Zoom Regular account (not a Master / Master-sub account) for Meetings
* Zoom Regular account (not a Master / Master-sub account) for Webinar
{#integrate-with-zoom__ul_dld_yjj_2yb}

For additional information about Zoom, see [Zoom Developer
Documentation](https://marketplace.zoom.us/docs).  
Important:  
Minimize security risks and protect information by granting access only to the necessary user or API permissions.{#integrate-with-zoom__table_kcp_jts_nbc__entry__3}

| Process | Required user role in the Zoom application | Authentication scopes |
|-|-|-|
| Download subscriptions | View or edit user information (e.g. assigning licenses and groups to users): View | * user:read:list_users:admin * user:read:settings:admin {#integrate-with-zoom__ul_jmj_2zy_nbc} |
| Pull user activity | View detailed usage reports for the account: View | * meeting:read:list_meetings:admin * webinar:read:list_webinars:admin {#integrate-with-zoom__ul_nck_f52_4bc} |
| Reclaim subscription | View or edit user information (e.g. assigning licenses and groups to users): Edit | * user:update:settings:admin * user:update:user:admin * user:delete:user:admin {#integrate-with-zoom__ul_p5g_z1z_nbc} |
[Table 1. Minimal user permissions]

{#integrate-with-zoom__table_kcp_jts_nbc}

## Create a Zoom application {#ariaid-title2}

Create an application in the Zoom App Marketplace.

### Before you begin

Zoom Role required: Zoom for developers: Edit

### Procedure

1. Navigate to [Zoom App Marketplace](https://marketplace.zoom.us/) and sign in to your account.
2. Select DevelopBuild App.
3. In the Select how the app is managed section on the Basic Information page, select the Admin-managed option.
4. Select Save.
5. In the App Credentials section, obtain the Client ID and Client Secret.  
   Copy and save these values in a secure location for later use.  
   Note:  
   Your Client ID and Client secret are sensitive. Don't share them. {#create-zoom-app__step5}
{#create-zoom-app__step5}
6. Enter <kbd class="ph userinput">https://<var class="keyword varname">instance</var>.service-now.com/oauth_redirect.do</kbd> in the OAuth Redirect URL and OAuth Allow Lists fields, where <var class="keyword varname">instance</var> is the name of your ServiceNow instance.
7. Select the Scopes tab on the left navigation menu.
8. Add the following scopes for enabling the integration to get a list of users, track meeting and webinar activity for users, and reclaim unused subscriptions.  
   * user:read:list_users:admin
   * user:read:settings:admin
   * meeting:read:list_meetings:admin
   * webinar:read:list_webinars:admin
   * user:update:settings:admin
   * user:update:user:admin
   * user:delete:user:admin
   {#create-zoom-app__ul_kxf_xyq_nbc}

## Create a Zoom integration
profile {#ariaid-title3}

Create an integration profile to track software subscriptions and optimize licensing
for the Zoom service.

### Before you begin

To create a Zoom integration profile, request the Software Asset Management - SaaS License Management plugin
(sn_sam_saas_int) from the [ServiceNow Store](https://store.servicenow.com/).

ServiceNow Role required: sam_integrator or admin

### About this task

If you're using Software Asset Workspace, the option to create the Zoom integration profile in Core UI is inactive.

### Procedure

1. Navigate to the integration profile.

   | Interface | Action |
   | Core UI | 1. Navigate to AllSoftware AssetSaaS LicenseDirect Integration Profiles. 2. Select New. 3. Select Zoom Integration Profile. {#create-integration-profile-zoom__ol_ijd_bjk_qtb} |
   | Software Asset Workspace | 1. Navigate to License operationsUser SubscriptionsDirect integration profiles. 2. Select New. 3. Select Zoom from the drop-down list. 4. Select Continue. {#create-integration-profile-zoom__ol_wjd_bjk_qtb} |
   |-|-|

   {#create-integration-profile-zoom__choicetable_o3p_z3k_qtb}
2. On the form, fill in the fields.  
   {#create-integration-profile-zoom__table_gnm_whv_5fb__entry__2}{#create-integration-profile-zoom__display-name-def}{#create-integration-profile-zoom__client-id-def}{#create-integration-profile-zoom__redirect-url-def}{#create-integration-profile-zoom__client-secret-def}{#create-integration-profile-zoom__profile-type-def}{#create-integration-profile-zoom__activity-date-def}

   | Field | Value |
   |-|-|
   | Display name | Name of the integration profile. For example, <kbd class="ph userinput">Zoom Integration</kbd> |
   | Client Id | Client ID for the OAuth 2.0 application created in the SaaS admin account in [step 5](https://www.servicenow.com/docs/M_50Usuxr~0AKOuP5I4b~Q#create-zoom-app__step5). |
   | Redirect url | This value is automatically populated. |
   | Client secret | Password related with the client ID created in the SaaS admin account in [step 5](https://www.servicenow.com/docs/M_50Usuxr~0AKOuP5I4b~Q#create-zoom-app__step5). |
   | Profile type | Type of integration profile. This value is automatically set to Zoom Subscription. |
   | Analyze user activity from | You can choose to start analyzing data from the current date or from up to 30 days in the past. Choosing a date in the past enables you to detect stale subscriptions without waiting in real time because you can see subscriptions that haven't been used recently. Because choosing a date in the past increases the amount of data that is analyzed, it could take several hours for you to be able to view the results. |
   [Table 2. Integration Profile form]

   {#create-integration-profile-zoom__integration-form-title}
3. In the Process configuration section, Review the required user roles or API permissions specified in the Vendor configuration field for each process to minimize security risks and optimize SaaS licenses.  
   Note:  
   For more information about the required roles and scopes, see [Minimal user permissions](https://www.servicenow.com/docs/M_50Usuxr~0AKOuP5I4b~Q#integrate-with-zoom "Integrating your Software Asset Management application with the Zoom service enables you to track your software subscriptions and to reclaim unused licenses.") table.
   * The Download subscriptions check box is selected by default and you can't clear it.

   * The Download Activity check box is selected by default. If you clear it, the activity scheduled job SAM - Refresh \<displayname\> Events isn't created.

     In the Analyze user activity field, you can also select the date and time starting from when you want to analyze the user activity. By default, you can analyze user activity up to 60 days prior to the current date and view events performed by individual users from the time you create this profile.  
     Note:  
     Software Asset Management pulls the events from the time that you start analyzing user activity irrespective of the profile creation date.
     You can modify this value in the Last activity threshold field of your software reclamation rules. For more information, see [Review a software reclamation rule](https://www.servicenow.com/docs/hXAjfp3sn3x4hFFvqm~3Iw "Use reclamation rules to cancel user subscriptions that have limited to no activity.").
   * The Reclaim subscriptions check box is selected by default. If you don't want to reclaim subscriptions, you can clear this check box. If you clear it, the removal candidates are
     created but the reclaim subscription subflow isn't triggered or the reclamation process isn't initiated.

   {#create-integration-profile-zoom__ul_nmd_wsd_xcc}
4. Select Submit.  
   Your ServiceNow instance creates a draft integration profile.
5. On the integration profile, select the Get OAuth Token related link and follow the steps to get an OAuth token.  
   Note:  
   For the role required to perform this step, refer to the [Minimal user permissions](https://www.servicenow.com/docs/M_50Usuxr~0AKOuP5I4b~Q#integrate-with-zoom "Integrating your Software Asset Management application with the Zoom service enables you to track your software subscriptions and to reclaim unused licenses.") table.
6. On the integration profile form, select Validate Connection to verify the connection and credential details of this integration.  
   Validating the connection verifies the Download Subscriptions and Calculate Activity APIs, but not the Reclaim Subscriptions APIs.  
   Note:  
   If you clear the Download Activity check box after the integration profile is validated and scheduled jobs are created, you must revalidate the connections because the following events occur:
   * The Status field on the integration profile form changes to Draft.
   * The Validate connection button shows up on the form.
   * The current SAM - Refresh \<displayname\> Events job gets deleted.
   {#create-integration-profile-zoom__ul_vzt_qbq_kdc}

### Result

You can view events performed by individual users up to one year prior to the current date. For more information, see [Review a software reclamation rule](https://www.servicenow.com/docs/hXAjfp3sn3x4hFFvqm~3Iw "Use reclamation rules to cancel user subscriptions that have limited to no activity."). Software Asset Management pulls the events from the time that you start downloading user subscriptions irrespective of the profile creation date.

### What to do next

After the integration connects, your ServiceNow instance automatically creates software models, reclamation rules, and software subscriptions that are refreshed daily.  
After creating an integration profile, view information about the profile in the Software Asset Workspace by navigating to License operationsUser subscriptionDirect integration profiles. You can select an integration profile to view the following related lists. If the following related lists aren't visible for an integration profile in the default view, you can select the custom integration view from the Details tab:

* Software Models
* Unrecognized Subscription Identifiers
* Scheduled Jobs
* Scheduled Job Results
* Software Subscriptions
* Subscription Identifier Exclusion Rule
* Subscription User Exclusion Rule
{#create-integration-profile-zoom__ul_gxp_qfk_rfc}

After creating an integration profile, you can define subscription exclusion rules to keep certain subscriptions from license cost calculations. For more information, see [Subscription exclusions for SaaS and SSO applications](https://www.servicenow.com/docs/bVJrkophBDLo8JMEiGX_Bw#subscription-exclusions "Define subscription exclusions for your SaaS and SSO applications to optimize your licensing costs by keeping the excluded subscriptions out of license cost calculations.").

If you want to set up multiple integration profiles with unique connections, create child aliases to manage different configurations and settings for each integration profile. For more information, see [Create a child alias to set up multiple integration profiles](https://www.servicenow.com/docs/B3d2wfmwRbcdy~H9gCDy3A "Create a child alias to set up multiple integration profiles with unique connections and manage different configurations for each integration profile.").

Review all automatically generated reclamation rules to reclaim user subscriptions. For more information, see [Review a software reclamation rule](https://www.servicenow.com/docs/hXAjfp3sn3x4hFFvqm~3Iw "Use reclamation rules to cancel user subscriptions that have limited to no activity.").  
Create software entitlements for the automatically generated software models to track used software against owned software.

* For more information on creating software entitlements in the Software Asset Management Core UI, see [Create entitlements in Software Asset Management classic](https://www.servicenow.com/docs/fSB_J0XtiCVH9Yb3z0nl5Q "Create entitlements in the Software Asset Management application classic to record your license details and allocate purchased software rights to users or devices.").
* For more information on creating software entitlements in the Software Asset Workspace, see [Create entitlements in workspace](https://www.servicenow.com/docs/O~JVsyQdaW99Fe~XMND4nA "Create entitlements in the Software Asset Workspace to enter your license details and allocate purchased software rights to users or devices.").
* For more information on creating software entitlements using the Software Asset Management Playbook, see [Create entitlements using the guided walk-through](https://www.servicenow.com/docs/wJ~MxrbMj7k2PMSUNbBcaQ "Use the guided walk-through playbook for a step-by-step process of creating entitlements.").
{#create-integration-profile-zoom__ul_cbz_vhr_sqb}  
Reconciliation also runs on your subscriptions as a scheduled job or on-demand. You can view your reconciliation results in the [License Workbench](https://www.servicenow.com/docs/SRttnWmeSWHbtUcWT_EVIg "Review reconciliation results in a simplified workbench view.") (Software Asset Management classic application) or the [License usage view](https://www.servicenow.com/docs/4DsgjV93XfS5XdUvFJKXAw "Use the license usage view as a single plane to understand the license position of all software products, remediate non-compliance, view reconciliation results, view, or add removal candidates, and view Software Asset Management related reports.") (Software Asset Workspace). Use these results to determine your license compliance position and to remediate any non-compliance.

* For more information on running reconciliation in the Software Asset Management classic application, see [Run software reconciliation in Software Asset Management classic](https://www.servicenow.com/docs/4Wmi3GcnvHNlu_55smQiDg "Reconciliation is run as a scheduled job (default is weekly), but you can also run reconciliation manually to reconcile software products in your environment on demand.").
* For more information on running reconciliation in the Software Asset Workspace, see [Run software reconciliation in the workspace](https://www.servicenow.com/docs/zHSY1HGusrWVWkmoXuMwWA "Reconciliation is run as a scheduled job (default is weekly), but you can also run reconciliation manually to reconcile software products in the Software Asset Workspace environment on-demand.").
{#create-integration-profile-zoom__ul_qgf_zhr_sqb}

*[\>]: and then