---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Add custom software products in workspace

# Add custom software products in workspace {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Add a custom software product for any publicly available software product that does not exist in the Software Asset Management
Content Library. Custom software products enable you to normalize and account for software products that aren't part of the Software Asset Management
Content Library yet.

## Before you begin

If you want to enable the Software Asset Management application to submit content requests for your custom software products, opt in to the Software Asset Management
Content Service and then enable the Custom Software Products KPI. See [Enable sharing information with Software Asset Management content service](https://www.servicenow.com/docs/sxwbG5VomeEQ0aRtztlhCQ "Opt in to share unnormalized software installation data from your organization with Software Asset Management Content Service. You can opt out at any time.") for detailed instructions.

Role required: sam_admin

## Procedure

1. Navigate to WorkspacesSoftware Asset Workspace.
2. From the Software Asset Workspace, open the License operations view.
3. From the navigation menu of the License operations view, navigate to ContentCustom software products.
4. Select New.
5. On the form, fill in the fields.  
   {#add-custom-software-products-workspace__table_pwn_5yv_2bc__entry__2}

   | Field | Description |
   |-|-|
   | Publisher | Publisher of the custom software product. |
   | Product | Name of the custom software product. |
   | Subscription software | Option to indicate if the custom software product has a subscription. |
   | Product type | Type of software product. Select one of the following options: * Child: A component of a main software product. This software product type isn't licensable. * Driver: A software product that controls a device. * Licensable: A software product that is licensable. * Not Licensable: A software product that is not licensable. * Patch: A software product that updates, fixes, or improves an existing computer program. * Unknown: A software product that is unknown. {#add-custom-software-products-workspace__ul_u2p_dzv_2bc} |
   | Product classification | United Nations Standard Products and Services Code® (UNSPSC®) classification for the custom software product. |
   | Active | Option to indicate if the custom software product is active. |
   | Exclude from content service | Option to prevent the custom software product from being shared with the Software Asset Management Content Service. |
   [Table 1. Create New Custom Software Product form]

   {#add-custom-software-products-workspace__table_pwn_5yv_2bc}
6. Select Submit.

## Result

The custom software product is immediately available to use in your downstream processes, such as normalization and reconciliation. Depending on whether you enabled or turned off the Exclude from content service option, the Software Asset Management application can either continue using the custom software product or begin using the corresponding software product in the Software Asset Management Content Library.

* If you enabled the Exclude from content service option, the Software Asset Management application continues to use the custom software product in your downstream processes.
* If you turned off the Exclude from content service option, the Software Asset Management application proceeds as follows:
  1. The Software Asset Management application automatically creates and sends a corresponding content request to the Content Service team.
  2. After the Content Service team reviews and approves the request, the software product is added to the Software Asset Management Content Library.
  3. During the next scheduled content update, the new software product in the Content Library is pushed to your ServiceNow instance and then mapped to the custom software product.
  4. The Software Asset Management application automatically generates a product suggestion that enables you to consolidate the custom software product with the software product in the Content Library. This consolidation updates all references to the custom software product with references to the software product in the Content Library. You can choose to accept or reject the suggestion.
     * If you accept the suggestion, the Software Asset Management application begins using the software product in the Content Library for your downstream processes.
     * If you reject the suggestion, the Software Asset Management application continues to use the custom software product in your downstream processes.

     {#add-custom-software-products-workspace__ul_e2y_wkc_4bc}For more information on product suggestions, see [View custom software product suggestions in workspace](https://www.servicenow.com/docs/RLyHgUFlBsiUymyOegC~Ig "View the product suggestions that enable you to consolidate your custom software products with corresponding software products in the Software Asset Management Content Library. By consolidating these software products, you can update all references to your custom software products with references to the software products in the Content Library. You can choose to accept or reject these suggestions.").
  {#add-custom-software-products-workspace__ol_hkg_tjc_4bc}
{#add-custom-software-products-workspace__ul_s1c_qjc_4bc}

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