---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Create a reserve entitlement for Microsoft online services in the Software Asset Workspace

# Create a reserve entitlement for Microsoft online services in the Software Asset Workspace {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Create a reserve entitlement for Microsoft online services in the Software Asset Workspace so that you can add licenses to an existing Microsoft 365 subscription.

## Before you begin

To create reserve entitlements for Microsoft online services in the Software Asset Workspace, you must request and activate the Software Asset Workspace (sn_sam_workspace) store application. For details on requesting and activating the Software Asset Workspace (sn_sam_workspace) store application, see [Request Software Asset Management](https://www.servicenow.com/docs/FQo1uGYnfzbme~hvzcy_Jg "The ServiceNow Software Asset Management Professional (com.snc.samp) plugin requires a separate subscription. This plugin includes demo data. Depending on your environment, you may choose to request one or more related plugins.").

Role required: sam_user or sam_admin

## Procedure

1. From your ServiceNow instance, navigate to Software AssetSoftware Asset Workspace.  
   The Software Asset Workspace launches in a new tab.
2. From the left navigation menu of the Software Asset Workspace, select License operations.  
   The License operations view opens.
3. From the left navigation menu of the License operations view, navigate to LicensingSoftware entitlements.
4. From the list of available software entitlements, select a Microsoft Office 365 entitlement.  
   The software entitlement details page opens in a new tab.
5. Select Create Reserve Entitlement.
6. On the form, fill in the fields.  
   {#create-0365-reserve-entitlements-workspace__table_wp1_xsz_cjb__entry__2}

   | Field | Description |
   |-|-|
   | Start date | Start date for the new licenses. |
   | End date | The earliest anniversary of the source entitlement end date. This field is calculated automatically. |
   | Purchased rights | Number of new licenses. |
   | Monthly unit cost | Unit cost of the source entitlement divided by the duration of the source entitlement (in months). This field is calculated automatically. |
   | Software model | Software model for the existing entitlement. This field populates automatically. |
   | Source entitlement | Existing entitlement that is used to create the reserve entitlement. This field populates automatically. |
   [Table 1. Reserve Entitlement Record Producer form]

   {#create-0365-reserve-entitlements-workspace__table_wp1_xsz_cjb}
7. Select Submit.
8. After your request is successfully submitted, select Close.  
   The new reserve entitlement is added to the Reserve Entitlements related list in the source entitlement. The state of the reserve entitlement is In use and the Reserve entitlement check box is selected.
{#create-0365-reserve-entitlements-workspace__steps_qft_hfm_vpb}

## What to do next

Run a reconciliation to include the new reserve entitlement in the true-up cost calculation. View your reconciliation results in the [Microsoft publisher overview](https://www.servicenow.com/docs/CyJlpYs7q4W6AGDuloGstw "View license usage information related to Microsoft in the publisher overview for Microsoft in the Software Asset Workspace."). The cost of the reserve entitlement is included in the True-up cost report.  
When you pass the end date of the reserve entitlement, the SAM - Subscription Maintenance scheduled job creates a new entitlement to replace it.  
Note:  
The new entitlement isn't added to the Reserve Entitlements related list in the original source entitlement.
{#create-0365-reserve-entitlements-workspace__table_mky_zpx_3jb__entry__2}

| Field | Value |
|-|-|
| Reserve entitlement | Option that indicates whether the new entitlement is a reserve entitlement. This option isn't selected. |
| Start date | The date that the new entitlement is created. |
| End date | End date of the original source entitlement. |
| Source entitlement | Original source entitlement. |
| Purchased rights | Same number of purchased rights as the reserve entitlement. |
| Active rights | Same number of active rights as the reserve entitlement. |
| Allocations available | The same number of allocations available as the reserve entitlement. |
| State | State of the entitlement. This field is set to In use. |
[Table 2. New entitlement record]

{#create-0365-reserve-entitlements-workspace__table_mky_zpx_3jb}The state of the reserve entitlement updates to Retired. On the Microsoft publisher overview, the cost of the retired reserve entitlement is removed from the True-up cost report. The cost of the new entitlement is included in the Current Subscription Spend.

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