---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Create entitlements for Citrix

# Create entitlements for Citrix {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Software entitlements enable you to define license details that are matched to
software models. You can add an entitlement individually or import a list from a
spreadsheet.

## Before you begin

Role required: sam_user or sam_admin. The sam_admin role is required to import entitlements.  
Important:  
You can create and import entitlements in both the Software Asset Management classic application and the Software Asset Workspace. The following steps provide details on how to create entitlements in the Software Asset Management classic application. For details on how to create entitlements in the Software Asset Workspace, see [Create entitlements in workspace](https://www.servicenow.com/docs/O~JVsyQdaW99Fe~XMND4nA "Create entitlements in the Software Asset Workspace to enter your license details and allocate purchased software rights to users or devices."). For details on how to import entitlements in the Software Asset Workspace, see [Import bulk entitlements in workspace](https://www.servicenow.com/docs/30dflwlNvLKU~~rWlNfYSA "You can import multiple entitlements at one go in the Software Asset Workspace.").

Before you can create a software entitlement, [create a software model](https://www.servicenow.com/docs/mK5m~jUVaJ0cXIRLvCnUAQ "Create software models to record SAP product information.").

## About this task

Manage available software and tie software installations (software
being used) with entitlements (software owned) using software models. Create
software models for all software to be monitored.  
Note:  
Users with the model_manager role can navigate to Product CatalogProduct ModelSoftware Models but can't administer all aspects of software models.

## Procedure

1. Navigate to AllAssetPortfoliosSoftware Entitlement and select New.  
   For a detailed description of the fields related to all
   entitlements, see [Create entitlements in Software Asset Management classic](https://www.servicenow.com/docs/fSB_J0XtiCVH9Yb3z0nl5Q "Create entitlements in the Software Asset Management application classic to record your license details and allocate purchased software rights to users or devices.").
   {#create-entitlement-citrix__table_z2r_5tn_bhb__entry__2}

   | Field | Description |
   |-|-|
   | License Metric | License metric for the license group that the software license is counted against when reconciliation is run. For detailed of the license metrics, see [Software license metrics](https://www.servicenow.com/docs/C_JLI~DEh~PnWvlrXCI9fg "License metrics are set in software entitlements and used for reconciliation in various metric groups and software model combinations."). |
   [Table 1. Software Entitlement form]

   {#create-entitlement-citrix__table_z2r_5tn_bhb}
2. To set upgrade or downgrade entitlements, select the new software entitlement record from the Software Entitlements list.  
   For a detailed description on how to complete additional configurations for software entitlements, see [Create entitlements in Software Asset Management classic](https://www.servicenow.com/docs/fSB_J0XtiCVH9Yb3z0nl5Q "Create entitlements in the Software Asset Management application classic to record your license details and allocate purchased software rights to users or devices.").
3. Select Submit.  
   Your entitlement is added to the software entitlements list.

## What to do next

[Run software reconciliation](https://www.servicenow.com/docs/4Wmi3GcnvHNlu_55smQiDg "Reconciliation is run as a scheduled job (default is weekly), but you can also run reconciliation manually to reconcile software products in your environment on demand.") on your
licenses.

*[\>]: and then