---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

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bundleId :

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workflow :

    - Technology


---

# Create averages for product life cycles in Software Asset Management classic

# Create averages for product life cycles in Software Asset Management classic {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create averages to calculate software End of Life (EOL) and End of Support (EOS) life
cycles in the Software Asset Management classic application.

## Before you begin

Role required: model_manager

## About this task

You can create averages that can be used globally for all products and publishers or
you can create averages specific to a product or a publisher. These averages are
used to create calculated life cycles for products. For details on calculated life
cycles, see [Product life cycles](https://www.servicenow.com/docs/F3kQ4N9Y0yHp~wo0WA8EBA "In the absence of vendor-provided life cycles, there are various capabilities that the Software Asset Management application provides to improve life cycle coverage.").

## Procedure

1. Navigate to Software assetSoftware lifecycle averages.
2. Select New to open the Software lifecycle averages page.
3. On the form, fill in the fields.  
   {#create-lifecycle-averages-classic__table_e4b_qcn_crb__entry__2}

   | Field | Description |
   |-|-|
   | Type | The type of option you select for creating life cycles. Choose from the following options: * Custom industry average: Refers to the industry averages based on the GA dates. * Product: Refers to a specific product. This includes custom products too. * Publisher: Refers to a specific publisher. This includes custom publishers too. {#create-lifecycle-averages-classic__ul_mfn_sdn_crb} |
   | Display name | A unique name for this life cycle average record. |
   | Product | his field appears only if you select the value Product in the Type field |
   | Publisher | This field is automatically populated once you select a product. If you selected the value Publisher in the Type field, then you select a publisher. |
   | Domain | Indicates the domain in which your instance is located. |
   | Average end of life period (months) | Specify the number of months for the EOL life cycle. |
   | Average end of support period (months) | Specify the number of months for the EOS life cycle. |
   | Active | Indicates that the life cycle average record will be used for creating software life cycles. |
   [ ]

   {#create-lifecycle-averages-classic__table_e4b_qcn_crb}
4. Select Submit.  
   The record is created and appears in the Software lifecycle averages list view.
{#create-lifecycle-averages-classic__steps_pn4_y45_crb}

*[\>]: and then