---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Create a Microsoft 365 integration

# Create a Microsoft 365 integration {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Compare Microsoft 365 user subscriptions with installation usage data for a complete license compliance position.

## Before you begin

Role required: Navigate to the linked topics in each step for the required roles.  
Enable the following plugins:

* Software Asset Management Professional for Microsoft (com.snc.samp.microsoft)
* Software Asset Management - SaaS License Management (sn_sam_saas_int)
* 
{#create-ms365-integration-sg__ul_oz1_ncn_1xb}

Complete the steps in the [Request Software Asset Management](https://www.servicenow.com/docs/FQo1uGYnfzbme~hvzcy_Jg "The ServiceNow Software Asset Management Professional (com.snc.samp) plugin requires a separate subscription. This plugin includes demo data. Depending on your environment, you may choose to request one or more related plugins.") topic.

## Procedure

1. Integrate with Microsoft 365 in the cloud for user subscription data.  
   For more information, see [Create a Microsoft 365 integration profile](https://www.servicenow.com/docs/cVK6I83kWVivmTzzdqLUTg "Create an integration profile to track software subscriptions and optimize stale licenses for the Microsoft 365 service."). {#create-ms365-integration-sg__step1}
{#create-ms365-integration-sg__step1}
2. Configure Microsoft Power BI for gaining access to Power BI service content and APIs.  
   Power BI service content and APIs help optimize your Microsoft 365 subscriptions, such as by downgrading subscriptions from Office 365 E5 to Office 365 E3. For more information, see [Enable service principal authentication for Power BI read-only APIs](https://www.servicenow.com/docs/2eZOwml911lxTeOqq3Mhcg "Grant your application access to Power BI service content and APIs by enabling service principal authentication for Power BI read-only APIs. Power BI service content and APIs help optimize your Microsoft 365 subscriptions, such as by downgrading subscriptions from Office 365 E5 to Office 365 E3.").
3. Integrate with an inventory tool for installation usage data.
   * For integrating with Microsoft SCCM, complete the steps in the [Service Graph Connector for Microsoft SCCM](https://www.servicenow.com/docs/access?context=cmdb-integration-sccm&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US) topic and all subtopics.
   * For integrating with ServiceNow Agent Client Collector (ACC), complete the steps in the [Agent Client Collector Installation](https://www.servicenow.com/docs/access?context=acc-installation&version=zurich&pubname=zurich-it-operations-management&ft:locale=en-US) topic and all subtopics.  
     Note:  
     ServiceNow Agent Client Collector (ACC) is a separately licensed IT Operations Management (ITOM) product. For details, contact your ServiceNow account executive.
   * For integrating with Jamf for MAC OS devices, complete the steps in the [Service Graph Connector for Jamf](https://www.servicenow.com/docs/access?context=cmdb-integration-jamf&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US) topic and all subtopics.
   * To integrate with a third-party inventory tool, complete the steps in the [Software asset connections](https://www.servicenow.com/docs/y6AJbtQaU8AfYV~6IijCow "Use third-party discovery sources to discover the installed software data that you can integrate with the Software Asset Management application.") topic and all subtopics.
   {#create-ms365-integration-sg__choices_mbd_h3n_1xb}

## What to do next

[Validate subscription, installation, and usage data](https://www.servicenow.com/docs/C4gTGYzK~TsnLTceZ6Ss3A "Validate subscription, installation, and usage data before running a reconciliation for completeness and accuracy of your reports.")