Microsoft dashboards in Software Asset Management classic

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Microsoft dashboards in Software Asset Management classic

    The Microsoft dashboards in the Software Asset Management (SAM) classic application enable ServiceNow customers to monitor installations, costs, and compliance for Microsoft software products such as SQL Server and Microsoft 365. These dashboards provide actionable insights into subscription usage, licensing compliance, reclamations, and potential savings across both on-premises and cloud environments.

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    To access these dashboards, the Microsoft publisher pack plugin (com.snc.samp.microsoft) must be installed. Dashboards are automatically updated when new reconciliation results are available, and charts can be exported as PNG or JPG files for reporting purposes.

    Key Features

    • Software Publisher Analytics dashboard: Found under Software Asset > Publisher Overview, this dashboard offers detailed reports on compliance, costs, and reclamations related to Microsoft software products.
    • Compliance and cost insights: Reports include products out of compliance, true-up costs for maintaining compliance, over-licensed amounts, and potential savings from reclaiming unused licenses.
    • Reclamation tracking: Identifies reclamations requiring attention, potential savings, and year-to-date actual savings from closed reclamations.
    • Lifecycle and environment distribution: Displays Microsoft product statuses across software lifecycle phases and distribution across hybrid environments (on-premises and cloud).
    • Cloud license analysis: Provides insights into license types used on Microsoft Azure and AWS platforms.
    • SQL Server-specific reports: Breaks down total installations and active rights for SQL Server products.
    • Office 365 & Adobe Cloud dashboard: Focuses on Microsoft 365 subscription software, showing assigned subscriptions, usage ratios, purchased subscription totals, current spend, and compliance status.
    • Subscription consumption trends: Tracks assigned, active, and available subscriptions over time, with detailed breakdowns by software model and subscription spend.

    Key Outcomes

    • Enables proactive management of Microsoft software compliance and licensing costs.
    • Facilitates identification of unused licenses to optimize software spend through reclamations.
    • Supports hybrid environment license tracking, giving visibility into on-premises and cloud deployments.
    • Helps ensure accurate subscription usage and cost tracking for Microsoft 365, improving budgeting and compliance efforts.
    • Provides detailed SQL Server license insights, aiding in rights management and cost control.

    View installations, cost, and compliance for Microsoft software such as SQL Server in the Software Asset Management classic application. View subscription use, cost, and compliance for Microsoft 365.

    Note:
    The add-on Microsoft publisher pack (com.snc.samp.microsoft) plugin must be installed to view the dashboards.

    Dashboards are updated whenever a new reconciliation result is available. You can save charts in PNG or JPG format.

    Software Publisher Analytics dashboard for Microsoft

    Access the Software Publisher Analytics dashboard for Microsoft by navigating to Software Asset > Publisher Overview.

    Software Publisher Analytics dashboard for Microsoft.
    Table 1. Microsoft tab
    Report Source list Description
    Products out of Compliance Product Results Number of products that have at least one software model out of compliance.

    Select the report to view the results in the License Workbench.
    True-up Cost Product Results Cost to be compliant based on the average prices for entitlements for the rights.
    Over-Licensed Amount Product Results Cost of licenses owned but not being used.
    Reclamations Requiring Attention Reclamation Candidates State is Attention Required.
    Potential Savings Reclamation Candidates Cost saved if removal candidates are reclaimed.
    Actual Savings Year-to-date Reclamation Candidates Closed this Year and the State is set to Closed Complete.
    Products by True-up Cost Product Results Greatest true-up costs by product.
    Products by Potential Savings Reclamation Candidates Greatest potential savings by product.
    Microsoft Software Lifecycle Report Software Lifecycle Report Number of products in each software lifecycle phase, including End of Extended Support, End of Life, and End of Support.
    Microsoft Products Across Hybrid Environments Software Installations Distribution of Microsoft products across on-premise and cloud environments.
    License Types on Microsoft Azure Software Installations License types used on Microsoft Azure.
    License Types on AWS Software Installations License types used on AWS.
    SQL Server Install Breakdown Software Installations Total software installations per SQL Server.
    SQL Server Active Right Breakdown Software Entitlements Number of total active rights per SQL Server.

    Office 365 & Adobe Cloud dashboard

    Only Microsoft 365 software products that are recognized as subscription software are shown. Microsoft Office 365 integration must be set up to view compliance information.

    Office 365 & Adobe Cloud dashboard.
    Report Source list Description
    Number of Assigned Subscriptions Software Subscriptions Aggregate sum of the number of subscriptions that are used (for example, user accounts active).
    Percentage of Unused Subscriptions Software Subscriptions Ratio of rights available to rights owned.
    Total Number of Purchased Subscriptions License Metric Results Total number of rights owned.
    Current Subscription Spend License Metric Results Aggregate sum of the total cost for subscription rights.
    Software Models Out of Compliance Software Model Results Number of software models out of compliance.

    Select the report view the results in the License Workbench.
    True-up cost Software Model Results Sum of true-up costs on the latest software model results.
    Subscriptions Consumption Trend Software Subscriptions

    License Metric Results

    		 Trend assigned, active, and available subscriptions.
    Assigned Subscription Breakdown Software Subscriptions Breakdown of assigned subscriptions by software model.
    Available Subscription Breakdown License Metric Results Breakdown of total active rights by software model.
    Subscription Spend Breakdown License Metric Results Breakdown of subscription total cost by product/version/edition (software model).