Engineering License overview dashboard in workspace

Release version: Zurich

Updated July 31, 2025

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Summary of Engineering License overview dashboard in workspace

The Engineering License overview dashboard in ServiceNow’s Software Asset Workspace provides a comprehensive view of your engineering application license usage and position. It enables you to monitor product usage reports specifically for engineering applications such as AutoCAD and GIS.

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This dashboard consolidates license data from normalized products and publishers related to engineering applications, helping you gain detailed insights into license consumption and potential optimization opportunities.

You can filter the dashboard by product, publisher, date, user, or license server to tailor the results to your needs. Only products and publishers listed in the Engineering Application License table are included in these filters. If no filter is applied, the dashboard shows cumulative data for all applicable products and publishers.

Key Features

Total spend: Displays the total cost of all entitlements for engineering products, helping you track overall license expenditure.
Potential savings: Highlights cost savings achievable by reclaiming licenses identified as removal candidates.
Top denied products: Lists products that have hit peak concurrent usage, resulting in denied licenses to users.
Utilization and user ratio: Shows the relationship between license utilization and users, including license consumption percentage against rights and license-to-user ratios over a 90-day period.
License usage over time: Visualizes total licenses allocated, concurrent usage, and denial peaks for products and publishers, aiding trend analysis.
User session summary: Reports the duration users spend actively or idly using engineering products, featuring the top 5 users with the most idle time.
Top denied users: Identifies users frequently denied licenses, supporting targeted license management.

Key Outcomes

By leveraging this dashboard, ServiceNow customers can:

Gain daily updated insights into engineering license consumption and costs.
Identify opportunities to reclaim unused licenses and reduce unnecessary spend.
Understand peak license usage patterns to prevent denied access and improve user experience.
Manage license allocation more effectively by monitoring utilization ratios and user behavior.
Make informed decisions on license procurement and optimization based on detailed, actionable data.

The Engineering License overview dashboard is accessible via Software asset > Software Asset Workspace > Software asset analytics > Engineering license overview, providing a centralized tool to efficiently manage engineering application licenses.

Monitor and gain insights into your engineering applications license position and usage by viewing product usage reports in the Engineering license overview dashboard.

The Engineering license overview dashboard displays reports on normalized products and publishers that belong to engineering applications such as AutoCAD, GIS.

To narrow your results based on products or publishers across all tabs, use the filter in the left-hand corner of the dashboard. You can further narrow your results based on the date, user, or license server.

Note:

Only products and publishers that belong to engineering applications and are listed in the Engineering Application License [samp_eng_app_license] table appear in the filter. If no product or publisher is selected, the cumulative data for all products and publishers that belong to engineering applications appear.

All the reports are updated daily or whenever a new reconciliation result is available.

You can access the Engineering license overview dashboard by navigating to Software asset > Software Asset Workspace > Software asset analytics > Engineering license overview.

Engineering Overview dashboard in workspace — Figure 1. Engineering license overview dashboard

Table 1. Engineering license overview dashboard metrics
Report	Source	Description
Total spend	Product Result [samp_product_result]	Total cost of all entitlements for all products.
Potential savings	Removal Candidate [samp_sw_reclamation_candidate]	Cost saved if removal candidates are reclaimed.
Top denied products	Engineering Application Denial [samp_eng_app_denial]	Top products that are denied to users as these products have reached their peak concurrent usage.
Utilization and user ratio	Engineering Application Utilization and User Ratio [samp_eng_utilization_user_ratio]	Ratio of license utilization, for normalized products and publishers, to the number of users using those licenses. Normalized publisher Normalized product License utilization: Percentage of peak consumption of the product against number of rights. License to user ratio: Ratio of rights using this license to users using this product over the period of 90 days rights.
License usage over time	Engineering Application License [samp_eng_app_license] Engineering Application Concurrent Usage [samp_eng_app_concurrent_usage] Engineering Application Denial [samp_eng_app_denial]	The total number or quantity of all available licenses; not just the active products but all the products. The blue line represents the total number of licenses allocated to a product or a publisher The green line indicates the concurrent usage of the licenses. The red line indicates denials or if and when the concurrent usage peaks.
User session summary	Engineering Application Usage Summary [samp_eng_app_usage_summary]	Duration of time spent by users (idle vs active) on products. Only the top 5 users with more idle duration appear on the report. Note: Idle is the aggregate sum on Total idle duration column and Active is the aggregate sum on Total session duration column.
Top denied users	Engineering Application Denial [samp_eng_app_denial]	Top users that are denied licenses to products.