--- sourceDocument: Zurich IT Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich IT Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Software Asset Management publisher pack for IBM # Software Asset Management publisher pack for IBM {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Software Asset Management publisher pack for IBM The Software Asset Management (SAM) publisher pack for IBM enables ServiceNow customers to efficiently track and optimize licensing for IBM software products, including Red Hat Enterprise Linux Server and Red Hat Enterprise Linux for Virtual Datacenters. This pack is part of the Software Asset Management Professional plugin and provides comprehensive management capabilities for various IBM license types and metrics. Show full answer Show less Activation of the **Software Asset Management Professional for IBM (com.snsampibm)** plugin is required to use this publisher pack. ## Key Features * Supports multiple IBM license metrics such as Authorized User, Employee User Value Unit, External User Value Unit, Per Device, Per Named User, Per Processor, Processor Value Unit (PVU), Resource Value Unit (RVU), and Virtual Processor Core (VPC). * Integration with IBM License Metric Tool (ILMT), BigFix Inventory, or authorized Software Asset Management providers through the IBM Client Value Acceleration (CVA) Program is necessary to support PVU, RVU, and VPC license metrics. * Discovery tools identify IBM software installations and import relevant data into ServiceNow, which SAM uses to reconcile software entitlements automatically, including complex server licensing scenarios. * Different discovery tools and integration API versions are required depending on the license metrics and integration types used (ILMT, BigFix Inventory, or CVA-authorized providers). * Includes license metrics for various IBM license types without requiring the legacy IBM PVU Process Pack. * Provides compliance analysis through the Software Publisher Analytics dashboard in the Software Asset Management classic application and detailed license usage views in the Software Asset Workspace. * Supports tracking and optimizing licensing for Red Hat Enterprise Linux products as part of the IBM publisher pack. ## Practical Considerations for ServiceNow Customers * Ensure proper activation of the SAM Professional for IBM plugin to access full capabilities. * Choose and configure discovery tools appropriately based on the license metric and IBM integration type to ensure accurate data import and reconciliation. * Leverage integrations with ILMT, BigFix Inventory, or authorized CVA providers to fully support complex license metrics such as PVU, RVU, and VPC. * Utilize provided dashboards and views to monitor compliance and optimize license utilization effectively. * Benefit from the streamlined management of IBM licenses without needing the legacy PVU Process Pack, simplifying license tracking processes. Use the Software Asset Management publisher pack for IBM to track and optimize licensing for your IBM software products. You can also use the publisher pack to track and optimize licensing for the Red Hat Enterprise Linux Server and Red Hat Enterprise Linux for Virtual Datacenters products. To use the IBM publisher pack, activate the Software Asset Management Professional for IBM (com.sn_samp_ibm) [plugin](https://www.servicenow.com/docs/FQo1uGYnfzbme~hvzcy_Jg "The ServiceNow Software Asset Management Professional (com.snc.samp) plugin requires a separate subscription. This plugin includes demo data. Depending on your environment, you may choose to request one or more related plugins."). The IBM publisher pack supports the following license metrics: * Authorized User * Authorized User Value Unit * Employee User Value Unit * External User Value Unit * Per Device * Per Named User * Per Processor * Per User * Processor Value Unit (PVU) * Resource Value Unit (RVU) * Virtual Processor Core (VPC) {#ibm-publisher-pack__ul_zxg_lcq_mtb} Important: The PVU, RVU, and VPC license metrics are supported only if you integrate the IBM publisher pack with the IBM License Metric Tool (ILMT), BigFix Inventory, or a Software Asset Management provider that is authorized to participate in the IBM Client Value Acceleration (CVA) Program. For more information on ILMT and BigFix Inventory integrations, see [IBM License Metric Tool (ILMT) and BigFix Inventory integrations](https://www.servicenow.com/docs/2034SCdYmqohFuA1D1T~eA "You can use an IBM License Metric Tool (ILMT) or BigFix Inventory integration to create a connection between your IBM servers and the ServiceNow AI Platform. Use this connection to import data into your ServiceNow instance so that you can track and optimize licensing for your IBM software products."). For more information on Authorized SAM Provider (ASP) integrations, see [Client Value Acceleration (CVA) integrations for IBM](https://www.servicenow.com/docs/1WOqCtJlocO_LwDZzZMyQg "You can track and manage IBM licenses in both VMware vSphere environments and IBM LPAR infrastructures by integrating the Software Asset Management publisher pack for IBM with Software Asset Management providers that are authorized to participate in the IBM Client Value Acceleration (CVA) Program. With these integrations, you can track and manage IBM licensing directly without having to integrate with the IBM License Metric Tool (ILMT) or BigFix Inventory."). For more information on the supported IBM license metrics, see [Software license metrics](https://www.servicenow.com/docs/C_JLI~DEh~PnWvlrXCI9fg "License metrics are set in software entitlements and used for reconciliation in various metric groups and software model combinations."). Important: The IBM publisher pack is available as part of the Software Asset Management Professional (com.snc.samp) plugin. The publisher pack includes all capabilities that are required for tracking and managing both full capacity and sub-capacity PVU and RVU licenses for your IBM products. It does not require the legacy IBM PVU Process Pack to track and manage IBM PVU licenses. See [iBM PVU Process Pack](https://www.servicenow.com/docs/access?context=c_IBMPVUProcessPack&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) for more information on the legacy process pack. When you run a discovery using a discovery tool such as the ServiceNow Discovery application, the discovery tool locates the IBM software installations in your environment and then imports the associated data into your ServiceNow instance. The Software Asset Management application compares this data against your IBM software entitlements to automatically reconcile your IBM software products, including products in complex server licensing scenarios. Important: You must use different discovery tools based on the license metric that you are using for reconciliation, and if applicable, the type of IBM integration that you are using with the publisher pack: PVU and RVU license metrics : To reconcile your IBM software products using the PVU or RVU license metrics, you must use one of the following discovery tools: * If you are integrating with the ILMT or BigFix Inventory, you must connect to these discovery tools using either version 1 or version 2 of the integration APIs. * If you are integrating with a Software Asset Management provider that is authorized to participate in the IBM CVA Program, you must use the ServiceNow Discovery application in conjunction with the IBM License Compliance for Software Asset Management application. {#ibm-publisher-pack__ul_kb5_k4m_rhc} VPC license metric : To reconcile your IBM software products using the VPC license metric, you must use one of the following discovery tools: * If you are integrating with the ILMT or BigFix Inventory, you must connect to these discovery tools using version 2 of the integration APIs. * If you are integrating with a Software Asset Management provider that is authorized to participate in the IBM CVA Program, you must use the ServiceNow Discovery application in conjunction with the IBM License Compliance for Software Asset Management application. {#ibm-publisher-pack__ul_gdn_gxm_rhc} All other supported license metrics : To reconcile your IBM software products using any other supported license metric, including user-based license metrics like Authorized User and External User Value Unit, you can use any other discovery tool. * **[Supported IBM license types](https://www.servicenow.com/docs/ylWUWUY_rFPtD9iWABPdGQ)** The Software Asset Management publisher pack for IBM adds license metrics for various IBM license types. * **[IBM License Metric Tool (ILMT) and BigFix Inventory integrations](https://www.servicenow.com/docs/2034SCdYmqohFuA1D1T~eA)** You can use an IBM License Metric Tool (ILMT) or BigFix Inventory integration to create a connection between your IBM servers and the ServiceNow AI Platform. Use this connection to import data into your ServiceNow instance so that you can track and optimize licensing for your IBM software products. * **[Client Value Acceleration (CVA) integrations for IBM](https://www.servicenow.com/docs/1WOqCtJlocO_LwDZzZMyQg)** You can track and manage IBM licenses in both VMware vSphere environments and IBM LPAR infrastructures by integrating the Software Asset Management publisher pack for IBM with Software Asset Management providers that are authorized to participate in the IBM Client Value Acceleration (CVA) Program. With these integrations, you can track and manage IBM licensing directly without having to integrate with the IBM License Metric Tool (ILMT) or BigFix Inventory. * **[Software Publisher Analytics dashboard for IBM in Software Asset Management classic](https://www.servicenow.com/docs/qwj78EnBRNl9YlRCuOZ~fw)** View compliance analysis results related to IBM on the Software Publisher Analytics dashboard in the Software Asset Management classic application. * **[Publisher overview for IBM in the Software Asset Workspace](https://www.servicenow.com/docs/EhiTwEE9vXXqEAO12zrc3A)** View license usage information related to IBM in the publisher overview for IBM in the Software Asset Workspace. * **[Software Asset Management for Red Hat Enterprise Linux](https://www.servicenow.com/docs/V2iYX8NZvApwadKj5BSF_w)** Use the Software Asset Management publisher pack for IBM to track and optimize licensing for your Red Hat Enterprise Linux (RHEL) products.