--- sourceDocument: Zurich IT Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich IT Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Publisher overview for SAP in the Software Asset Workspace # Publisher overview for SAP in the Software Asset Workspace {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read View license usage information related to SAP in the publisher overview for SAP in the Software Asset Workspace. From the Software Asset Workspace, access the SAP publisher overview by navigating to License usagePublishers and then selecting SAP from the list of available software publishers. Results are updated whenever a new reconciliation result is available. You can view a summary of your license usage information in the Summary section of the SAP publisher overview.{#publisher-overview-sap__table_amj_kvh_rpb__entry__2} | Report | Description | |-|-| | True-up cost | Cost to be compliant based on the average price of rights in your SAP software entitlements. | | Potential savings | Potential cost savings for your SAP licenses. | | Actual savings | Actual cost savings for your SAP licenses. | | Unlicensed entities | Summary of your unlicensed entities. This summary includes the following information: * Unlicensed client access: Total number of unlicensed SAP client access records. Select the number to view the complete list of unlicensed SAP client access records. * Unlicensed engines: Total number of unlicensed SAP engines. Select the number to view the complete list of unlicensed SAP engines. * Unlicensed users: Total number of unlicensed SAP users. Select the number to view the complete list of unlicensed SAP users. {#publisher-overview-sap__ul_t24_1fn_zbc} | | Progress indicators | Summary of your license compliance progress. This summary includes the Removal candidates indicator, which displays the total number of SAP removal candidates. Select the number to view the list of all software removal candidates. | | Engines usage reached 90% and above | Total number of SAP engines that have reached 90% usage or higher. | | Potential indirect access (user activity) | Total number of SAP users that have indirect access to the SAP system. Users are given a score based on total CPU time, peak count, and steps. | | Potential indirect access (transaction activity) | Total number of SAP users with indirect access to the SAP system based on user transaction activity. Users are given a score based on the amount of data received or sent by each connection. | [Table 1. SAP Summary] {#publisher-overview-sap__table_amj_kvh_rpb} For more details on the license usage information that is provided in the publisher overview, see [License usage publisher fields in workspace](https://www.servicenow.com/docs/L3557P0tHawT_lJz_pHmvw "Field descriptions for the related lists for publishers in the Publishers page in the License usage view."). **Related concepts** * [SAP USMM-based optimization](https://www.servicenow.com/docs/eTQrdxoAkol28ydCJES9CA "Optimize licensing through SAP User License Measurement (USMM) rules that map roles to the Named User Type for an SAP client.") * [User transaction activity for named user types](https://www.servicenow.com/docs/mtVHa7ed_MMv3EHkVwB3dA "Determine license optimizations for your SAP named user types based on your SAP user transaction activity.") * [Self-declaring SAP engine license usage](https://www.servicenow.com/docs/zgy3fZNA3aM2c4Stwc7nnA "You can self-declare the license usage for any SAP engines that cannot be measured by the automated SAP engine measurement process. Use this information to gain more comprehensive visibility into your SAP license compliance position so that you can optimize your licensing costs.") **Related tasks** * [Deploy the ABAP program for SAP](https://www.servicenow.com/docs/chRwzwF9Nc2LzM6hcWSijg "To begin establishing a connection between your SAP system and your ServiceNow instance, deploy the Advanced Business Application Programming (ABAP) program. Deploying the ABAP program allows data to be shared between SAP and your ServiceNow instance.") * [Establish an SAP connection](https://www.servicenow.com/docs/FO4hRxl8GZcy25RNZd8Bdg "After you have deployed the Advanced Business Application Programming (ABAP) program in your SAP system, create a connection profile to establish a connection between your SAP system and your ServiceNow instance.") * [Create entitlements for SAP](https://www.servicenow.com/docs/mwgHfF7xBEGCUdpvUkTpyA "Create software entitlements to record your license information for SAP products. You can create entitlements individually or import them from a spreadsheet.") * [Create software models for SAP](https://www.servicenow.com/docs/mK5m~jUVaJ0cXIRLvCnUAQ "Create software models to record SAP product information.") * [Create a custom SAP named user type](https://www.servicenow.com/docs/llr_DSX~0EQ8UdjVKqiE8g "Create a custom SAP named user type so that you can track and manage your SAP licenses based on the named user type that is specific to your SAP system.") * [Map a role to a named user type](https://www.servicenow.com/docs/HNf0Z6bNj38jK~obrR1KEA "You can optimize your SAP licenses by mapping roles to a named user type. During reconciliation, discovered user roles and their assigned named user types are compared against these roles to identify user that can be given a lower named user type.") * [Create custom SAP price lists](https://www.servicenow.com/docs/pjHIB6fK6~ojvszlO~i5bQ "Create custom SAP price lists so that you can track and manage SAP licenses based on the contracts that are specific to your SAP system.") * [Import custom SAP named user types](https://www.servicenow.com/docs/yvdqyTpr61BxJV0yOLaYgA "Import custom SAP named user types into your ServiceNow instance so that you can track and manage SAP licenses based on the named user types that are specific to your SAP system.") * [Import custom SAP price lists](https://www.servicenow.com/docs/KEpaZtdynzXzlIfHGq2NFw "Import custom SAP price lists into your ServiceNow instance so that you can track and manage SAP licenses based on the contracts that are specific to your SAP system.") **Related reference** * [Tables installed with the SAP publisher pack](https://www.servicenow.com/docs/ym4yfXpCNb84Zj1kj75IuQ "Tables are installed with the Software Asset Management Professional for SAP plugin. The tables store data pulled from the SAP systems.") * [Software Publisher Analytics dashboard for SAP in Software Asset Management classic](https://www.servicenow.com/docs/TL3eUtpBBCCJ2tlvAo3eWg "View your license compliance position for SAP on the Software Publisher Analytics dashboard in the Software Asset Management classic application.") *[\>]: and then