---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Reconcile for compliance

# Reconcile for compliance {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Run reconciliation to determine a license compliance position.

## Before you begin

Role required: sam_admin

## Procedure

1. Run reconciliation for Microsoft 365.  
   {#recon-for-comp-sg__table_pj5_3wr_cxb__entry__2}

   | Interface | Action |
   |-|-|
   | Core UI | Navigate to AllSoftware AssetReconciliation. |
   | Software Asset Workspace | Navigate to Software Asset WorkspaceSoftware asset overview. |
   [ ]

   {#recon-for-comp-sg__table_pj5_3wr_cxb}
2. Select Run Reconciliation.
3. In the dialog box, select Microsoft in the Publishers field.
4. Select Continue.
5. Select Run.  
   You're automatically navigated to the Reconciliation Results page.
6. Monitor the status and progress values to confirm completion.  
   Refresh the Reconciliation Results page to view the updated values. If the Assigned to value is empty for computers with Microsoft 365 application installs, the reconciliation might not work. For information about validating installation and usage data, see [Validate subscription, installation, and usage data](https://www.servicenow.com/docs/C4gTGYzK~TsnLTceZ6Ss3A "Validate subscription, installation, and usage data before running a reconciliation for completeness and accuracy of your reports.").

## What to do next

[Identify savings opportunities](https://www.servicenow.com/docs/36CP8Pzst~Y0rUM6KHsJfA "Identify savings opportunities and save money with the ServiceNow Software Asset Management application.")

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