SaaS detection report

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of SaaS detection report

    The SaaS detection report in ServiceNow enables customers to discover and manage all SaaS applications accessed via a browser and tracked through the Agent Client Collector for Visibility - Content (ACC-VC) product. This includes both paid and free SaaS applications. The report helps manage shadow IT spend by showing which users access these applications, usage patterns, and how long applications have been in use.

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    To access this report, you must have the latest Software Asset Management - SaaS License Management application installed (from the ServiceNow Store) and the ACC-VC product version 1.9.0 or later deployed. The report data reflects a default 30-day retention period, which can be adjusted as needed.

    The SaaS URL data shown is read-only and cannot be edited directly from the report. The report is accessible from Software Asset Workspace > License usage > Reports, and URL details can also be reviewed on the URL Discovery Insights dashboard in the Discovery Admin Workspace.

    For organizations using domain separation, the report includes domain-separated data when related domain support plugins are activated.

    Key Features

    • Product and Publisher Identification: Displays SaaS application names and their publishers, linked to the Software Publishers table.
    • Monitoring and Management Status: Indicates if ACC-VC is monitoring the product and whether the product is managed (has a software model) or unmanaged.
    • Usage Metrics: Shows total users, last accessed time, and total accessed duration for each SaaS application.
    • User Usage Details: Provides information per user, including User ID, device used, last access date, total usage time, and domain URL.

    Practical Benefits for ServiceNow Customers

    • Gain complete visibility into SaaS applications being accessed across your organization, enabling better control over SaaS usage.
    • Identify unmanaged or shadow IT applications to reduce risk and optimize software spend.
    • Leverage detailed user-level usage data to understand consumption patterns and inform licensing decisions.
    • Utilize domain-separated data for multi-domain environments to maintain data segregation and compliance.

    Use the SaaS detection report to discover and manage all SaaS applications accessed via a browser and configured within the ServiceNow® Agent Client Collector for Visibility - Content (ACC-VC) product. The SaaS applications that can be managed through this report can be paid or free ones.

    Important:
    To view the SaaS detection report, you must do the following:

    You can use this report to manage shadow IT spend by viewing all the users who access these applications and their usage patterns. You can also see how long each application has been in use.

    Note:
    • The data in the SaaS detection report reflects ACC-VC’s retention period, which is 30 days by default. The default value can be modified as needed.
    • SaaS URL data in the SaaS detection report are read-only and can't be edited directly from the report.

    View this report by navigating to Software Asset Workspace > License usage > Reports. Additionally, you can view URL details on the URL Discovery Insights dashboard in the Discovery Admin Workspace. For further information, see URL Discovery Insights dashboard.

    The SaaS detection report includes domain-separated data when Domain Support - Domain Extensions Installer (com.glide.domain.msp_extensions.installer) and Performance Analytics - Domain Support (com.snc.pa.domain_support) are activated.

    Table 1. SaaS detection report fields
    Field Description
    Product The name of the SaaS application that is being discovered.
    Publisher Publisher of the SaaS application.

    Publisher is a reference to the Software Publishers [samp_sw_publisher] table.
    Is monitored Indicates whether ACC-VC is monitoring the product or not.
    • If the product is monitored by the ACC-VC application, the Is monitored value is true.
    • If the product isn't monitored by the ACC-VC application, the Is monitored value is false.
    Managed status Indicates whether the product is managed or unmanaged.
    • If a software model exists for a product, the status is Managed.
    • If a software model doesn't exist for a product, the status is Unmanaged.
    URL(s) URL or multiple URLs for your SaaS application.
    Total users Total number of users who have accessed the product.
    Last accessed time The time when the product was last accessed by a user.
    Total accessed time Total duration for which the product has been accessed by its users.
    Table 2. User Usage Data fields
    Field Description
    User ID User ID of the person who is accessing the application.
    Device Device or CI that is used to access the application.
    Date Last date when the application was accessed.
    Total usage time Total duration for which the application has been accessed by a user.
    Domain Domain URL for the application.