Agile 2.0 Team Dashboard

Release version: Zurich

Updated March 12, 2026

5 minutes to read

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Summary of Agile 2.0 Team Dashboard

The Agile 2.0 Team Dashboard in ServiceNow provides teams with comprehensive visual insights into their progress on stories, sprint performance, and team capacity planning. It enables teams to track story progress over time, analyze sprint predictability and variance, and view detailed information about team members. This dashboard is accessible via All > Agile Development > Dashboards, selecting Agile 2.0 Team Dashboard.

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Key Features

Work Item Progress Tab: Visualizes active stories by state, time spent in each state, and average cycle time per state to help teams understand workflow and identify bottlenecks.
Sprint Performance Tab: Displays velocity history, velocity by story type, and sprint variance charts over the last 10 sprints to evaluate team predictability, capacity utilization, and commitment fulfillment.
Team Members Tab: Lists all team members with their details to facilitate team visibility.
Cycle Time Chart: A bubble chart showing the time taken for each story to move from in-progress to completion, with bubble sizes proportional to story points. This helps identify stories that took longer and supports action planning to improve cycle times.

Role and Benefits

The dashboard is primarily designed for team members with the scrumuser role. It offers benefits such as:

Visibility into team progress and story states
Analyzing story cycle times and sprint performance trends
Comparing completed work against capacity and commitments

Practical Considerations for ServiceNow Customers

When upgrading from earlier versions, customers should install the updated dashboard from the Solution Library to access enhanced visualizations like Velocity History and Story Cycle Time.
To prevent duplicate team member information, customers can remove the redundant Team Members widget from the Work Item Progress tab.
The Velocity by Type report is not included by default and can be added from Scrum custom charts.
The dashboard supports filtering and zooming on charts (such as the Cycle Time bubble chart) to improve data clarity when many stories are displayed.

Expected Outcomes

By leveraging the Agile 2.0 Team Dashboard, ServiceNow customers can expect to:

Improve sprint planning and capacity management through accurate velocity and variance insights.
Gain actionable understanding of work item flow and cycle times to optimize team efficiency.
Enhance transparency and collaboration within Agile teams by providing clear visibility into story progress and team member contributions.

Team Dashboard provides a visualization of the team's progress on stories over a given period. It provides team predictability charts and helps you plan the team's capacity for the upcoming sprints. In addition, it provides details of all the team members.

Navigate to All > Agile Development > Dashboards and select Agile 2.0 Team Dashboard.

Team work item progress — Figure 1. Work item progress tab

Sprint Variance tab — Figure 2. Sprint Performance tab

Agile team members — Figure 3. Team Members tab

Agile team Cycle Time — Figure 4. Cycle Time tab

End user and roles

Table 1. End user goal with required role and benefits
End user and goal	Required role	Benefits
Team member: Needs visibility into team's predictability and progress in completing stories	scrum_user	View progress of the team by work items Analyze the time taken for stories to move from one state to another Analyze sprint performance of the team Analyze trends in sprint variance of the team comparing completed work to expected capacity and committed work

Indicators

Scrum: Scrum: Average Story State Duration: Generates data that is displayed in the Average Cycle Time per State report.
Scrum: Story State Duration: Generates data that is displayed in the Time in State report.
Scrum: Total stories in a sprint: Generated data that is displayed in the Active Stories by State report.

Breakdowns

Scrum: Group
Scrum: State

Data visualizations

The Team Dashboard reports are segregated into the following three tabs:

Work item progress: Reports of Active Stories by State, Time in State, and Average Cycle Time per State
Sprint Performance: Reports of Velocity History and Sprint Variance
Team Members: List of all the members of the team
Note:
For existing customers who upgrade to the latest version, the list of the team members appears in both the Work item progress and Team Members tabs but only one of these locations would display the accurate information. You can remove this widget from the Work item progress tab to avoid this issue. For more information on how to remove a widget, see Edit a responsive dashboard.

If you are upgrading from version 1.0.2 or earlier of Performance Analytics Content Pack for Agile 2.0, then install this dashboard from Solution Library to upgrade its layout and access the following visualizations:

Velocity History
Velocity by Type
Sprint Variance
Story Cycle Time

For more information, see Upgrading the layout of Agile 2.0 dashboards.

Table 2. Work item progress
Title	Type	Description
Active Stories by State	Bar chart	View the total number of stories in each state of a story, for example, testing, work in progress, and testing.
Time in State	Stacked bar chart	View the time in hours that the team spends in each state of a story.
Average Cycle Time per State	Line chart	View how the work in progress is trending over time and what are the most significant cycle times.

Table 3. Sprint Performance
Title	Type	Description
Velocity History	Bar chart	Gain an insight on the overall velocity of the team for the past 10 sprints. Understand if the team is achieving a stable, predictable velocity, and is meeting the commitments. The Team Velocity History report comprises the following series per sprint that can be hidden or displayed based on your preference: Team Capacity: Indicates the team capacity (in story points) for the sprint. Committed Story Points: Indicates the number of story points committed by the team for the sprint. Completed Story Points: Indicates the number of story points completed by the team for the sprint. Average Completed Points: Indicates the average number of story points completed by the team for the sprint. Linear (Actual): Indicates if the amount of completed work is trending up, trending down, or relatively stable over sprints.
Velocity by Type	Stacked bar chart	Analyze the way your team's velocity changes over time and compare the team's strategic workload with operational or other types of workload. The bar charts have two stacks that show the sum of the story points of the following types of completed stories: Regular stories Stories added to the unified backlog from the items in the triage board Clicking any bar would take you to its corresponding sprint details. Data displayed in this report is of the past 10 sprints with the earliest sprint on the left. Note: This report is not available by default. You can add it from Scrum custom charts to your dashboard. For more information, see Edit a responsive dashboard.
Sprint Variance	Bar chart	Analyze the percentage variance of the team compared to the capacity and committed points, for the past 10 sprints. The Team Sprint Variance report comprises the following series per sprint that can be hidden or displayed based on your preference: Completed to Capacity: Indicates the percentage of completed work compared to the expected capacity for the sprint. Completed to Committed: Indicates the percentage of completed work compared to the committed work of the team for the sprint.

Table 4. Team Members
Title	Type	Description
Team Members	List	View the details of all team members.

Table 5. Cycle Time
Title	Type	Description
Story Cycle Time	Bubble chart	Identify the time taken for each story, which the team has worked on, to move from an in-progress state to completion. Each bubble on the graph represents a story. The height of the bubble from the x-axis shows how long that story took to move from an in-progress state to completion. The size of the story bubbles are relative to each other based on their story points. You can compare the cycle times of stories with different story points and analyze the trend in the time taken by the team to complete them. Identify the stories that took longer to complete and analyze the reasons. You can then chart an action plan to reduce the team's cycle time in the future. Hovering your mouse cursor over a bubble displays the following details about that story: Story points Date the story is moved to completion Total cycle time (in days) of the story Number of days that the story was in the Work in progress state Number of days that the story was in the Ready for testing state Number of days that the story was in the Testing state From the Story State section towards the right of the report, you can filter the report to view the cycle time of the stories for the selected states. The chart displays the cycle time for each story as the cumulative sum of all duration of the selected states. Too many stories in any area of the chart can make the bubbles appear crowded on the report. To fix this, you can zoom in on that particular area of the report for a clearer view. Note: The stories shown in this chart are the ones that the team has completed in the past 30 days.