---
sourceDocument: Zurich Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-business-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Agile Development --- Unified Backlog

# Agile Development --- Unified Backlog {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Agile Development --- Unified Backlog application helps you maintain a centralized backlog for
records of different task types, such as defects, problems, or enhancements. Prioritize different
task types from one location, and automatically create stories for these records, saving
time.  
The work flow described here represents the common practice of creating and managing records using the Agile Development --- Unified Backlog with Agile Development 2.0.

Set up a triage board

:   Define filter criteria and create your triage boards. Triage boards help you view records
    of a specific task type,giving better visibility. For example, you can create one triage
    board for defects and another for incidents. The triage board is automatically updated with
    any new record that matches the defined filter criteria.

    See [Set up a triage board in Agile Development 2.0](https://www.servicenow.com/docs/EexI6Vh6ty8gUg0__Jvs~A "Set up your own triage board to view and manage records that are important to your product in one place. These records include problems, incident tasks, defects, and change requests.")

Triage records
:   From the Backlog tab of the Agile board, you can:

    * View the total numbers of records in the triage boards of all task types
    * Open the triage board of a specific task type
    * Edit the filter definition of an existing triage board
    {#unified-backlog__ul_gbx_lsc_35b}


    You can triage the records and add them to your product or team backlog. Items added to the
    backlog from the triage board will also have stories created for them automatically. See
    [Triage items and add them to a backlog in Agile Development 2.0](https://www.servicenow.com/docs/qJPYCnhp4d9Q1Q9jEn0sag "Review the list of items in your triage board and add them to your Agile Development 2.0 backlog. Based on their priority, you can schedule them in the upcoming sprints for your product teams to work on them.").

Assign records

:   After a record is added to the backlog from a triage board, treat it as you would a regular
    story. You can assign it to the relevant product teams and schedule it for upcoming sprints.
    See [Plan your sprint activities in Agile Development 2.0](https://www.servicenow.com/docs/zq3oIIiqPI4zzHNCv3fysw "Streamline your sprint activities such as creating, editing, and completing sprints, or adding stories to sprints, using the Sprint Planning tab of the Agile board.").

Work with the assigned records in a board view
:   Records from a triage board are represented by stories on the Agile board. You can track
    the status of these stories from the Story board view of the Sprint Tracking tab. See [Track progress of stories for a sprint in Agile Development 2.0](https://www.servicenow.com/docs/DXqW66MSpwFpUIpkgAoQuw "Use the Sprint Tracking tab of the Agile board in Agile Development 2.0 to track the development of the stories from your current sprint.").
:   When you move these stories to different lanes on the story board to update their state,
    the state of the associated story is updated. However, the state of the original triaged record
    remains the same. To change the state of the original record, open the story and switch to the
    original record tab.