--- sourceDocument: Zurich Strategic Portfolio Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-business-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Strategic Portfolio Management ft:clusterId : - itbm bundleId : - itbm workflow : - Technology --- # Dashboard, List, Gantt, and Kanban views # Dashboard, List, Gantt, and Kanban views in CWM {#ariaid-title1} Release version: Zurich Updated August 20, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Dashboard, List, Gantt, and Kanban views in CWM Collaborative Work Management (CWM) Boards in ServiceNow provide four flexible views---Dashboard, List, Gantt, and Kanban---that allow teams to manage and visualize work according to their workflow preferences. Users can switch between these views at any time without losing data, ensuring seamless tracking and updating of work items. Show full answer Show less ## Key Features * **Dashboard View:** Displays widgets summarizing task progress, priorities, and assignments. Multiple dashboards per Board can be accessed via a selector. Changes to widgets are saved to dashboards, not individual Board views. The Dashboard tab can be shown or hidden per view. * **List View:** Presents work items in a grid format for easy status review, inline updates, and quick assignments. Supports up to 1,000 work items by default. * **Gantt View:** Combines a grid and calendar timeline to visualize schedules and reschedule tasks based on priorities. Also supports up to 1,000 work items. * **Kanban View:** Organizes work items into columns (vertical lanes) and rows (horizontal swimlanes) based on chosen attributes like State or Assigned to. Each axis supports up to 50 lanes by default. Quick filters enable focusing on specific sprints or states, and multiple filters can be applied simultaneously. * **Kanban Card Indicators:** Cards show icons for scrum tasks and linked relationships, providing immediate visibility into task dependencies and story details without opening the item. * **Kanban Card Layouts:** Users can personalize cards by selecting up to five displayed fields, choosing between a Compact layout (work item name only) or Full layout (all selected fields). * **Connected Work in Kanban:** Vertical and horizontal lane combinations allow grouping and filtering connected work items, such as epics or stories, by attributes like State, Task type, or Sprint. * **Personalization:** List, Gantt, and Kanban views can be personalized by showing, hiding, or rearranging columns and applying sorting or filters to tailor the display to team workflows. ## Practical Benefits for ServiceNow Customers These versatile views enable teams to efficiently monitor progress, prioritize tasks, and adapt schedules in a way that best suits their collaborative style. The ability to personalize views and card layouts ensures relevant information is always surfaced, improving clarity and decision-making. Quick filters and visual indicators support agile practices like daily standups and sprint reviews, enhancing team productivity and communication. Switch between Dashboard, List, Gantt, and Kanban views to manage and visualize work on a CWM Board in the way that best fits your team's workflow. Each CWM Board supports four views: Dashboard, List, Gantt, and Kanban. You can switch between views at any time without losing data. The Dashboard view displays widgets that summarize Board data. List, Gantt, and Kanban views can each be personalized to show the columns and attributes most relevant to your team. For more information, see [Personalize List, Gantt and Kanban display for CWM Boards](https://www.servicenow.com/docs/yvzMZLssQL~boRZc4FsxuQ "Show, hide, or rearrange columns and apply sorting or filters to personalize the way data is displayed in Collaborative Work Management Boards based on your workflow."). ## Dashboard view {#cwm-board-views__section_cwm_dashboard_view} The Dashboard view displays widgets that give teams an at-a-glance summary of task progress, priorities, and assignments for the Board. The Dashboard tab is enabled by default for new and existing Boards. Each Board can have multiple dashboards. Use the dashboard selector in the dashboard header to switch between them. The selector shows the name of the currently selected dashboard and lists the shared dashboards available on the Board. Relationship between dashboards and Board views : * The only Dashboard-related setting saved to a Board view is whether the Dashboard tab is shown or hidden. For more information, see [Personalize List, Gantt and Kanban display for CWM Boards](https://www.servicenow.com/docs/yvzMZLssQL~boRZc4FsxuQ "Show, hide, or rearrange columns and apply sorting or filters to personalize the way data is displayed in Collaborative Work Management Boards based on your workflow."). * Changes you make within a dashboard, such as adding widgets, are saved to the dashboard, not to the Board view. * All Board views, shared and private, display the same dashboard data, unless a specific view has the Dashboard tab turned off. {#cwm-board-views__ul_thj_h2s_3kc} For more information about working with dashboards and widgets, see [Monitor and track work using dashboards in CWM Boards](https://www.servicenow.com/docs/9ZLBIsTwJXH6IBMMYebxiw "The Dashboard view displays a collection of widgets that visualize CWM Board data, giving teams an at-a-glance summary of task progress, priorities, and assignments."). ## List view {#cwm-board-views__section_k2j_x4q_khc} The List view displays all work items on a Board in a grid format. Use this view to review the status of work items at a glance, update fields inline, or assign items to team members quickly. The List view displays up to 1,000 work items by default. ## Gantt view {#cwm-board-views__section_orn_x4q_khc} The Gantt view displays work items in a grid alongside a calendar timeline, making it easy to visualize schedules and reschedule items based on changing priorities. The Gantt view displays up to 1,000 work items by default. ## Kanban view {#cwm-board-views__section_gfr_x4q_khc} The Kanban view organizes work items into columns and rows based on attributes you choose, such as State and Assigned to. Vertical lanes represent one attribute and horizontal swimlanes represent another, giving teams a visual overview of work distribution and status. Each axis supports up to 50 lanes by default. Quick filters : Use quick filters to focus the Kanban board on a specific sprint, state, or other column attribute. Multiple filters can be active at the same time, and a counter at the top of the board shows the number of active filters. For example, use quick filters for sprint-specific information during daily standups or sprint reviews. You can save these filters to a Board view of your choice and when you save this Board as a template, these filters get saved in the template. Work item indicators on Kanban cards : Kanban cards display indicators that give teams at-a-glance visibility into scrum tasks and relationships associated with a work item, without opening the item. * **Scrum task indicator:** Appears on a story card when the story has one or more scrum tasks. Selecting the indicator opens the right side panel showing the scrum tasks for that story. For more information, see [Scrum tasks for stories in CWM](https://www.servicenow.com/docs/aBFnpcHoDsA1CeVKHFSjxg "Extend your agile workflow in CWM by breaking user stories into scrum tasks. This gives your team the granularity needed to estimate effort, distribute work, and track daily progress through a sprint."). * **Relationship indicator:** Appears on a work item card when the item has one or more linked relationships, such as a prerequisite, dependent, or related-to item. Selecting the indicator opens the right side panel showing the related work items and their relationship types. For more information, see [Task dependencies and relationships in CWM](https://www.servicenow.com/docs/CDbfe8frYVO86Qbh9sQX8g "Increase visibility into how work is connected by linking work items directly in Collaborative Work Management (CWM), eliminating the need to track dependencies in spreadsheets or notes fields."). Kanban card layout options : Personalize Kanban cards to surface the information most relevant to your team using card layout settings. Select up to five fields to display on each card. Use the Compact layout to show only the work item name for a focused view. Use the Full layout to show all selected fields for more context directly on the card. Kanban view with Connected work : If the Board includes Connected work items, you can use vertical and horizontal lane combinations to group and filter them. For example: * Set the vertical lane to State and the horizontal lane to Task type to view all epics grouped by state, then filter to show only epics. * Set the vertical lane to Sprint and the horizontal lane to Task type to view connected stories grouped by sprint. * **[Personalize List, Gantt and Kanban display for CWM Boards](https://www.servicenow.com/docs/yvzMZLssQL~boRZc4FsxuQ)** Show, hide, or rearrange columns and apply sorting or filters to personalize the way data is displayed in Collaborative Work Management Boards based on your workflow. **Related concepts** * [Monitor and track work using dashboards in CWM Boards](https://www.servicenow.com/docs/9ZLBIsTwJXH6IBMMYebxiw "The Dashboard view displays a collection of widgets that visualize CWM Board data, giving teams an at-a-glance summary of task progress, priorities, and assignments.") * [Scrum tasks for stories in CWM](https://www.servicenow.com/docs/aBFnpcHoDsA1CeVKHFSjxg "Extend your agile workflow in CWM by breaking user stories into scrum tasks. This gives your team the granularity needed to estimate effort, distribute work, and track daily progress through a sprint.") * [Task dependencies and relationships in CWM](https://www.servicenow.com/docs/CDbfe8frYVO86Qbh9sQX8g "Increase visibility into how work is connected by linking work items directly in Collaborative Work Management (CWM), eliminating the need to track dependencies in spreadsheets or notes fields.") **Related tasks** * [Personalize List, Gantt and Kanban display for CWM Boards](https://www.servicenow.com/docs/yvzMZLssQL~boRZc4FsxuQ "Show, hide, or rearrange columns and apply sorting or filters to personalize the way data is displayed in Collaborative Work Management Boards based on your workflow.")